Move with Us Reviews 2,566

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Where do I start?

Where do I start with the compliments? Our probate sales progressor was the amazing, Charlie and did we hit the jackpot with him! His communication was 10/10 and his attention to detail was unmatched. We couldn’t have asked for a better person to be helping with the purchase of our forever home. Our purchase was a much better experience all thanks to Charlie. Any company would be lucky to have him as an employee. Thank you for everything for you did for us, we will never forget it. I would recommend you over and over and over!
The Wright family.

April 8, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Charlie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Fantastic customer service

Frequent phone calls, quick email replies and updates to processes, helped us all the way. Thank you to Beth Puxley for making the process easy for us.

April 9, 2026
Unprompted review
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Reply from Move with Us

Hi Michael,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Thomas was very helpful in negotiating…

Thomas was very helpful in negotiating our unique position.

April 9, 2026
Unprompted review
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Reply from Move with Us

Hi Carl,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service at a difficult time

We were selling a deceased estate and the family home of 42 years so it was a very emotional time for us. Fortunately, everyone we dealt with at Move With Us were fantastic. A special mention for our probate sales progressor Charlie Pearce who really did go above and beyond to push things along. He kept us informed every step of the way and was also great fun to deal with at a time when we needed a lift. Whatever MWU are paying him, it’s not enough!

April 9, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Charlie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

The process was very straightforward…

The process was very straightforward thanks to Beth, who made everything quick and easy for us to understand.

April 9, 2026
Unprompted review
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Reply from Move with Us

Hi,

We’re really pleased to hear that you found the process to be so straightforward and appreciate you taking the time to leave your review.

Kind regards,
Move With Us

Rated 5 out of 5 stars

She responds promptly to mails

She responds promptly to mails

April 8, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kidn regards,
Move With Us

Rated 5 out of 5 stars

We have recently been dealing with…

We have recently been dealing with Millie Durham. She has been incredibly helpful and kept us up to date throughout the process. Thanks Millie!

April 8, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We have been very happy with the

We have been very happy with the service Millie Durham has provided since our offer has been accepted on our first home together, she has been incredibly helpful. Thank you!

April 8, 2026
Unprompted review
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Reply from Move with Us

Hi Ella,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Millie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Professional and effective service.

Professional and effective service. Milly Storey took time to listen to our requirements and acted promptly and efficiently. Thank you.

April 7, 2026
Unprompted review
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Reply from Move with Us

Hi Graham,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Service

Lucie Pett was very polite and professional. She explained everything clearly and responded quickly to my enquiries. Overall, she was extremely helpful.

March 3, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Lucie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Durham

Millie Durham,
Very helpful and a very knowledgeable young lady in her job, answered all my questions and guided me professional on all matters, T,

April 2, 2026
Unprompted review
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Reply from Move with Us

Hi Terry,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 4 out of 5 stars

House Sale

We had some reservations about Move With Us, particularly after a few encounters with the Customer Service Team which were not particularly helpful. However we then started dealing with Xavier Jackson who was very responsive and has been able to get the house sale to the next stage. Thank you Xavier.

April 2, 2026
Unprompted review
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Reply from Move with Us

Hi Stewart,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Thank Lucie Pett for great service…

Thank Lucie Pett for great service provided.

April 2, 2026
Unprompted review
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Reply from Move with Us

Hi Andrew,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Leanne Lane & Lucie Pett

Leanne Lane & Lucie Pett, easy to deal with clear instructions.

Thank you

April 2, 2026
Unprompted review
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Reply from Move with Us

Hi Taylor,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Highly recommend.

I had a really positive experience working with Lucie Pett at Move with Us. She was always helpful, responsive, and took the time to explain everything clearly, which made the whole process much less stressful for me.
Lucie was very professional and supportive throughout, especially when dealing with the compliance checks and documentation. I really appreciated her patience and clear communication at every step.
Thank you again for all your help, Lucie, it made a big difference.
Highly recommend.

April 1, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

I cannot praise Move with Us enough

I cannot praise Move with Us enough, Sinead Beale was an absolute superstar!! From the first time I spoke to her on the phone to the final one she was helpful, clear, and so focused to help me with everything I needed. Didn’t matter the time of day she was on it every step of the way. Can’t thank her enough for everything!

April 1, 2026
Unprompted review
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Reply from Move with Us

Hi Jack,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Sinead.

Kind regards,
Move With Us

Rated 5 out of 5 stars

A very smooth process no problems at…

A very smooth process no problems at all. Lucie Pett was very helpful.

April 1, 2026
Unprompted review
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Reply from Move with Us

Hi Michael,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

The house we were selling was part of…

The house we were selling was part of probate & I have to say our initial dealings were with Lynne Carr who was always helpful & regular emails were received on the viewings of the house. Once an offer was received Ryan Pascoe was very helpful in getting the best price for the house. Overall a great experience with the team & would highly recommend.

March 31, 2026
Unprompted review
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Reply from Move with Us

Hi Tracy,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kidn regards,
Move With Us

Rated 5 out of 5 stars

Lucie Pett Leanne Lane and Sheri Storey…

Lucie Pett Leanne Lane and Sheri Storey have been very helpful and provided an excellent service very polite and answered all my queries

Thank you

March 31, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Catherine,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Lucie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Good Informative & Friendly Email

An informative & friendly email explaining
what’s happening & giving me reassurance at an extremely sad, & sometimes overwhelming time.
A thank you to Milly Storey
Customer Service Manager
Probate for her thoughtful, thorough message.

March 30, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Joyce,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Milly.

Kind regards,
Move With Us

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