MOYOU Reviews 

380
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the gel strips incredibly easy to apply, appreciating the wide variety of designs and their contribution to healthier, stronger nails. Many people report these products are long-lasting, often staying put for two to three weeks. Reviewers frequently praise the exceptional customer service, noting quick, helpful responses and efficient issue resolution. However, some customers also noted that certain sets did not last as long as expected, with instances of lifting or peeling occurring sooner than anticipated. Additionally, a few people found sizing inconsistent, requiring adjustments for a proper fit, and some experienced unhelpful or unresponsive customer service.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the gel strips and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the durability and longevity of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its excellence and helpfulness.... See more

User experience

Users describe positive interactions with user experience, consistently praising the ease of application and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started using these pre cured nails after retirement as more economical than having my nails done at beauticians. Although my nails are more brittle now on removal, they have grown to a nice length. I... See more

Company replied

Rated 5 out of 5 stars

I love, love, love MoYou gel strips. I used to spend a fortune on getting my nails done but since I’ve discovered MoYou, no more! I was never any good at doing my own nails, they always looked like... See more

Company replied

Rated 5 out of 5 stars

MoYou nails are incredible - I can finally have gorgeous nails whenever I want in loads of fun designs and colours. They are so easy to apply and take no time at all - faster than painting nails and w... See more

Company replied

Rated 5 out of 5 stars

There was an issue with delivery, Royal mail delivered to the wrong address. However, after explaining my dilemma, customer services contacted me and we resolved the issue within a week! I was very p... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

GEL STRIPS💅 Last For 2 WEEKS With no Nail Damage👌 Vegan & Cruelty Free🐼 Free UK Shipping✈️ New Release EVERY Friday! Use #moyoulondon to be featured 👀


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

380 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(380)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice of colours & last 3 weeks

Excellent choice of colours and patterns. Gels fit my nail shape and nail cuticle size well. Last for 3 weeks for me and easy to apply. Always get compliments on my nails and have been with moyou for years. The “made to measure” from other brands were so disappointing so I tried them once and never will leave moyou now. Have found French the most difficult so don’t get those when you first start.

June 13, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Hannah,

Thank you for your wonderful feedback! We're delighted to hear that you enjoy our wide selection of colors and patterns and that the gel strips fit your nails perfectly. It's fantastic that they last for 3 weeks and are easy to apply, earning you compliments along the way. We appreciate your loyalty to MoYou London and understand your experience with other brands. Your tip about starting with simpler designs is valuable, and we're glad you've found what works best for you. If you ever need assistance or have any questions, feel free to reach out.

Enjoy your nail art journey!


Warm regards,
Julie

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Have been using MoYou's Gel strips for over a year now. They have been the only thing (besides expensive acrylics) that have stopped me biting my nails & I now have my own long nails that I've always dreamed of! The gel strips are super easy to apply and last 2-3 weeks and there are loads of lovely designs to choose from. Highly recommend!

June 12, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Samantha,

Thank you so much for sharing your experience! It's wonderful to hear that MoYou's Gel Strips have helped you achieve the long nails you've always wanted and have been a great alternative to expensive acrylics. We're thrilled that you find them easy to apply and that they last up to 3 weeks. Your recommendation and feedback on the variety of designs are greatly appreciated. If you have any questions or need further assistance, please don't hesitate to reach out.

Enjoy your beautiful nails!


Warm regards,
Julie

Rated 5 out of 5 stars

Fast Delivery and Great Product

Fast delivery and great product. Very easy to use and good quality. Press on nails are excellent and stay on well if used properly. Will bet a second wear out of them too so good value for money when compared to a professional manicure.

May 30, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Dawn,

Thank you for sharing your positive experience! We're delighted to hear that you found the delivery fast and the product easy to use and of good quality. It's great to know that the press-on nails are providing excellent value and lasting well for you. If you have any questions or need further assistance, feel free to reach out.

Enjoy your nails!


Warm regards,
Julie

Rated 5 out of 5 stars

I bought the Back To Pink about 4 weeks…

I bought the Back To Pink about 4 weeks ago, I sticked them on my nails and I kid you not, I still have them now. I'm about to take them off and replace them with my other ones. Love it! 100% recommend! I'm loving being my own nail tech!

June 10, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Deborah,

That's wonderful to hear! We're thrilled that you're enjoying the longevity and quality of the "Back To Pink" gel nail strips. It's fantastic that you're having fun being your own nail tech and finding our products reliable. Thank you for recommending us, and if you need any tips or assistance, feel free to reach out.

Enjoy your next set!


Warm regards,
Julie

Rated 5 out of 5 stars

Been using these for 2+ years

I have been a fan of MoYou for a couple of years now, but recently had trouble with a batch that were falling off. Julie from customer service helped me out, and thanks to some replacements, my faith is completely restored! The gels last until I have to remove them because my nails had grown to leave a gap. They have stood up to opening soft drink cans, wearing gardening gloves, even opening key rings!

I do find that my nails are a little soft when I remove them, like a freshly moulted crab! But they firm up within a day or two, or I just place a new set. My nails are longer and healthier than ever.

I tried the press-ons but found them too fiddly and I don't like the thickness, but the semi-cured gels are amazing.

May 17, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Karyn,

Thank you for sharing your experience! We're delighted to hear that I was able to assist you and that you're enjoying the durability and quality of our semi-cured gel strips. It's great to know they withstand various activities and contribute to the health of your nails. We appreciate your feedback on the press-ons as well, and we're glad that the semi-cured gels are a perfect fit for you. If you have any more questions or need further assistance, feel free to reach out.

Happy styling! :)


Warm regards,
Julie

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Rated 5 out of 5 stars

Amazing products

Amazing products! Quality is very high.
Also customer service was very helpful.

June 5, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Alessandra,

Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the quality of our products and that our customer service team was able to assist you effectively. If you have any more feedback or need further assistance, please don't hesitate to reach out.

We appreciate your support! :)


Warm regards,
Julie

Rated 1 out of 5 stars

Awful products thought would try a set…

Awful products thought would try a set of UV stick on nails for £10 Boots Tuesday don't bother or waste your money. Followed all instructions peeled 24 hours later.

Boots advised to get in touch with them Direct of which I did then they fob you off and ignore further emails sent.

What an unprofessional company be warned

June 4, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Maria,

I'm really sorry to hear about your experience. It sounds frustrating, and I apologize for any inconvenience caused. We sent a message through email, and we are happy to have resolved the issue for you. Your patience and understanding throughout this process are greatly appreciated. If you have any further questions or need additional assistance, please feel free to reach out. We are here to help and ensure your satisfaction with our service.


Kind regards,
Julie

Rated 1 out of 5 stars

Save your money

Save your money , for the cost of £66.35 , don’t bother , caps came of two of the bottles on first opening I wouldn’t expect that on what is a considered purchase. Only lasted a couple of days before one nail chipped , won’t be buying any more colours .

May 27, 2025
MOYOU logo

Reply from MOYOU

Hello Lee-ann,

I'm sorry to hear about your experience with our products. We strive to maintain high quality, and it's disappointing to know that this was not your experience. I can see here that we have ongoing email communication regarding the products and the issue you've encountered. We are eager to resolve this for you and are currently waiting for your response. Your cooperation is greatly appreciated, and we are committed to addressing this matter to your satisfaction.


Kind regards,
Julie

Rated 5 out of 5 stars

Quick, easy, travel proof…

The press ons were easy to apply and have stayed on for two weeks so far which included a trip away. So they survived the airport and dragging my suitcase around. Still on as firmly as the day I first applied them.

June 3, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Ellie,

It sounds like you're having a great experience with the press-on nails! It's wonderful to hear that they've stayed on so well, even through travel and handling luggage. If you have any questions or need further assistance, feel free to ask.

Thank you for sharing your feedback!


Warm regards,
Julie

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Rated 5 out of 5 stars

Look amazing, last for ages!

I'm an archaeologist, and these stay on for four weeks. I literally scrabble around in the dirt 40 hours a week, in the rain and sun and everything, and these stay on for FOUR weeks. And when I take them off, my nails are healthy underneath. Couldn't recommend them more.

June 2, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hi Elodie,

Thank you so much for sharing your experience! It's wonderful to hear that our gel nail strips have held up so well under such demanding conditions and that your nails remain healthy. Your feedback is incredibly valuable, and we're thrilled that our product meets your needs. If you have any questions or need further assistance, feel free to reach out.

Happy digging! :)


Warm regards,
Julie

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I used to get acrylics, which were much more of a faff, expensive and left my nails brittle and unhealthy. I love moyou nails so much! What a great alternative.

June 1, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello there,

Thank you for sharing your experience! We're delighted to hear that MoYou gel nail strips have been a great alternative for you. It's fantastic that you're enjoying the convenience and quality of our products without the drawbacks of acrylics. If you ever need more designs or have any questions, feel free to reach out.

Enjoy your beautiful and healthy nails!


Warm regards,
Julie

Rated 5 out of 5 stars

Brilliant!


I was quite sceptical buying the nail strips, as I can't even put nail varnish on and have it look good. I decided to give it a go, I got a free heat lamp and 3 designs of nail strips. I can't believe how simple and easy it was to do, my nails look just as good as if I had gone to a salon. Will be definitely buying more.

May 30, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Claire,

It's wonderful to hear that you had a positive experience with our gel nail strips! We're thrilled that you found them easy to use and that they gave you salon-quality results. Enjoy your beautiful nails, and we look forward to helping you with more designs in the future. If you have any questions or need further assistance, feel free to reach out.

Thank you for sharing your experience!


Warm regards,
Julie

Rated 4 out of 5 stars

So easy to use.

Quick delivery. So easy to use. Beautiful variety of colours and effects. Long lasting. Had so many compliments on them

May 29, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Margaret,

Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the quick delivery, ease of use, and the beautiful variety of colors and effects. It's wonderful to know that the products are long-lasting and have received many compliments. If you have any more feedback or need assistance, feel free to let us know.


Best regards,
Julie

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Rated 5 out of 5 stars

Great nails easy to apply and colours

Great nails easy to apply and colours

May 27, 2025
Unprompted review
MOYOU logo

Reply from MOYOU

Hello Erika,

Thank you for your feedback! We're glad to hear that you find our gel nail strips easy to apply and enjoy the colors.

If you have any more thoughts or need assistance, feel free to let us know.


Warm regards,
Julie

Rated 5 out of 5 stars

Love them

Stunning nails and so easy to apply. Had loads of compliments. So far 2 weeks in and still good, despite gardening

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent highly recommend!

Excellent highly recommend!
Love these simple to apply and look great! These last well l have tried another make similar to these but l much prefer the finish of these and they lasted longer. My nails are looking so much better than they have previously so win win! Highly recommend these from someone who was resigned to not have lovely looking nails! I went to a nail salon once and was not happy with the damage they inflicted upon my nails which l have had to grow out. These soft nail gels have really helped my nails look so much nicer and they are repairing to. On removal of these nails no damage at all! Thank you Moyou you have been my nail saviour!!

May 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, much quicker than expected. My toes are still in perfect condition over 2 weeks later, despite swimming every day. My nails havent held up quite as well, some slight lifting and one has chipped, but being on holiday this is what id expect. Overall very pleased with my purchase and will be buying more. Also got a free lamp with my first purchase!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful nails with amazing fit and wear

Fast shipping, well packaged and each set comes with file, cuticle stick, wipe, nail glue and adhesive glue stickers.
I purchased 4 different sets, so far have worn 2 sets over 5 weeks, they have worn incredibly well.
Easy to apply, I would definitely recommend using the nails with both nail glue and adhesive stickers, this method keeps them on for longer.
I use my hands a lot, gardening, dog walking, horse riding, yoga and cooking, and so far these nails have surpassed my expectations on wear.
They can be reused as long as all glue residue is soaked and cleaned off with warm water.
Extremely happy with my purchase from Moyou, thanks guys x

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievably Amazing

I have never left a review on here but I had to as I CANT BELIEVE how amazing these are. I am rubbish at nails but these were very easy and very quick. And yes they could look better had a good nail technician done me a set of gels, but ive deffo had worse gel manicures that took longer and cost a lot more. I am very impressed

May 14, 2025
Unprompted review

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