MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free... See more
Company replied
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... See more
Company replied
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heart... See more
Company replied
Company details
- Building Materials Supplier
- Electrical Supply Store
- Insulation Materials Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
About MP Moran
Written by the company
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contact info
London, United Kingdom
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Brilliant service. New bath arrived on time. The delivery driver was polite and professional.
February 5, 2026
Reply from MP Moran
Hi Samuel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
All of the 9,5mm plasterboard arrived…
All of the 9,5mm plasterboard arrived damaged. I received one extra board as compensation, but it doesn't help, as all boards need trimming. It seems you read off damaged boards to reduce MP Moran's costs by skipping them, since no customer in the store would choose such ones. Bit of disappointed.
February 11, 2026
Reply from MP Moran
Dear Mirek,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were disappointed with the condition of your plasterboard delivery.
We would like to clearly assure you that we do not supply damaged or dirty goods to any of our customers — whether purchasing online or in-store. The quality of our materials is extremely important to us, and we apply the same standards across all sales channels. The suggestion that damaged boards would be intentionally supplied to reduce costs is not reflective of our company values or operating practices.
Plasterboard is a fragile product and, despite careful handling in our yard and during loading, minor edge damage can sometimes occur during transport. This is never intentional. We provided an additional board to help offset any inconvenience, but we understand your concern if trimming was required across multiple sheets.
We would welcome the opportunity to review this further with you. Please contact us directly with photos and your order details so we can investigate and work toward a satisfactory resolution.
Please feel free to contact Customersupport@mpmoran.co.uk and ask for the manager Luke,
Second purchase, same great experience
This was my second time purchasing from this company, and once again, I had a great experience. They are reliable, deliver quickly, and the materials are of excellent quality.
February 4, 2026
Reply from MP Moran
Hi Marta, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi , thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I was able to get just what I wanted at…
I was able to get just what I wanted at a good price, delivered quickly. Thanks 👍
February 16, 2026
Reply from MP Moran
Hi Simon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great handles at an unbelievable price
Great handles at an unbelievable price. Fast delivery and well wrapped for transit. Great service.
February 16, 2026
Reply from MP Moran
Hi Damon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Poor I’ve still not got my order from…
Poor I’ve still not got my order from the 15th excuses after excuses
February 15, 2026
Reply from MP Moran
Good Afternoon Lee,
I'm sorry for the delay in goods,
I can see this has been delivered for yourself now and there was a long wait for the order to be delivered,
I am investigating into this order and as to why this has taken so long to be delivered by our Internal Transport,
Please feel free to contact Customersupport@mpmoran.co.uk and ask for Luke as he is the manager of our customer support Department and is happy to go over how yourself was handled throughout this situation,
Many Thanks,
Luke
Products were great and as sometimes
Products were great and as sometimes, little mishaps happen, the customer service was excellent at resolving, and very swiftly.
July 20, 2025
Reply from MP Moran
Hi Steph, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Advertising products that aren’t even…
Advertising products that aren’t even in stock, very poor business
February 13, 2026
Reply from MP Moran
Thank you for your feedback. We’re sorry to hear that you were disappointed with stock availability.
Our website reflects stock supplied directly from our in-store inventory. As a result, quantities can sometimes vary throughout the day due to ongoing sales and customer demand. While we aim to keep our online listings as accurate and up to date as possible, occasional discrepancies can occur.
We understand how frustrating this can be and we’re continuously working to improve stock visibility and communication. If there is a particular product you are still looking for, please contact your local branch directly and our team will be happy to check availability or arrange an alternative for you.
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Got what I needed and couldn’t find…
Got what I needed and couldn’t find anywhere else
January 31, 2026
Reply from MP Moran
Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi , thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Always great service
January 30, 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Online Order Issues, need to improve internal systems
Purchased a clearance item online and after five days I hadn't heard anything. I called them and the guy was nice but it turned out the item was already sold. I complained as it was still a current item and asked him to escalate the complaint, no call back. Again a few days pass and I call again in the hope that they were ordering me one in.....sadly no, I was just forgotten about. at this point the item was still on their website to order. Refund finally actioned almost two weeks after initial order. Later I get an email to say a branch had found one but I didn't receive a satisfactory confirmation of condition so decided not to proceed. There are similar reviews to mine on Trustpilot, the company needs to review their internal processes.
January 29, 2026
Reply from MP Moran
Good Afternoon,
We are sincerely sorry for frustrations caused,
We have been very short staffed recently which is why there's has been a delay in response, and the gentleman you were dealing with has now left the company but we are back a full function now,
I'm terribly sorry for the wait in refund this should of been actioned immediately as part of our procedure,
This is being investigated and a complaint was raised but as myself the manager of the department was on paternity leave i had not yet seen your complaint,
I assure you this is not how we operate nor will this happen again,
I hope you give us another chance to show that our customer service is exceptional,
If you have any further queries please feel free to contact Customersupport@mpmoran.co.uk and ask for Luke as he is the manager of the department,
Many Thanks,
Luke Rathod
They went above to find my missing item…
They went above to find my missing item i ordered. Really happy with theirs customer service. Highly recommend 👌
February 9, 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Dear Csaba Ben and Team
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heartfelt thanks to you all as a branch and online service. Your store is incredible. Thank you so much indeed Claire
February 6, 2026
Unprompted review
Reply from MP Moran
Hi Claire, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Simple ordering system
Simple ordering system, quick delivery and very professional throughout the process. Heavy fire boards delivered and placed very tidely in the garage.
February 9, 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Items were exactly what I wanted.
Items were exactly what I wanted.
The prices were reasonable.
And delivery was right on time.
February 9, 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good company to deal with
Good company to deal with , quick delivery and well packaged
February 8, 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good old fashioned customer service
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he's even asked there advice and got excellent responses from there staff. This is great old fashioned customer service, and I will be using them.
February 5, 2026
Reply from MP Moran
Hi Pamela, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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