Banner for MP Moran

MP Moran Reviews 

3,012
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 509 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, often highlighting specific individuals for their outstanding support. The service provided is frequently described as excellent, with many appreciating the efficiency, quick response times, and smooth user experience from ordering to delivery. Reviewers also value the prompt delivery service, often noting that items arrived quickly, sometimes even sooner than expected, and were well-packaged. However, some customers were dissatisfied with delivery issues, particularly when third-party couriers like Yodel were involved, leading to delays or damaged goods. There were also instances where ordered products were not available, or the wrong items were delivered, causing inconvenience and frustration. A few people also experienced delays in receiving refunds or felt forgotten after placing orders for items that were out of stock.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting issues such as incorrect... See more

Order

People report ambiguous experiences with order, with many expressing frustration over issues such as... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and efficient service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... See more

Company replied

Rated 4 out of 5 stars

Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free... See more

Company replied

Rated 5 out of 5 stars

My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... See more

Company replied

Rated 5 out of 5 stars

Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heart... See more

Company replied



Company details

  1. Building Materials Supplier
  2. Electrical Supply Store
  3. Insulation Materials Store
  4. Landscaping Supply Store
  5. Lumber Store
  6. Plumbing Supply Store

About MP Moran

Written by the company

Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.

Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.

At MP Moran & Sons, we are committed to meeting your construction and renovation needs.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,012)

468 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’ve still not had my order as an error…

I’ve still not had my order as an error occurred and the wrong item was attempted to be delivered. No contact from the company so I’m having to chase what’s going on. Not a great experience so far.

February 8, 2026
MP Moran logo

Reply from MP Moran

Hello Neil,

We are sincerely sorry for any frustrations caused,

We are going to look into this shipment and investigate as to why the incorrect goods have been shipped to yourself,

Someone from our customer support team will contact you shortly to resolve this situation for yourself, and answer any queries you may have,

Many Thanks,

Luke

Rated 5 out of 5 stars

Arrived on time

Arrived on time, well packaged. Good value

February 6, 2026
MP Moran logo

Reply from MP Moran

Hi Nigel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Top guys

Since I joined it has been great service
Jamie and Paul from West Hampsted helping with deliveries
And also Dave the delivery driver from Willsden branch ,fast , polite, and easy drop-off. Top service!

February 13, 2026
Unprompted review
MP Moran logo

Reply from MP Moran

Hi Jurgen, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Easy to use website and ordering…

Easy to use website and ordering process. Quick delivery and easy to contact.
Good product too!

February 6, 2026
MP Moran logo

Reply from MP Moran

Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 1 out of 5 stars

I ordered an item from you last…


I ordered an item from you last Thursday 5th before the 1pm deadline. I paid extra for next day delivery and the item did not turn up so I had to email you on Monday and was informed the item had not been dispatched and you issued a full refund. This was very inconvenient as I needed the item for Saturday 6th and you did not deliver on your promise. I also waited In all day for the delivery on Friday and I was unable to complete the job I had booked in for the Saturday as I didn't have the tool required to do the job.

February 5, 2026
MP Moran logo

Reply from MP Moran

Hello Carl,

I am sincerely sorry for any frustrations caused, We at MP Moran do not accept this type of service,

We will be investigating as to why the branch had not dispatched your order when given it with notes to say it was a next day delivery,

If you wish to speak with the Higher management surrounding this situation to better explain what happened, please feel free to contact Customersupport@mpmoran.co.uk

Many Thanks,
Luke

Rated 5 out of 5 stars

Easy to use website and great products…

Easy to use website and great products at good prices. Package arrived next day. Very convenient, great service and will definitely use again.

January 29, 2026
MP Moran logo

Reply from MP Moran

Hi Jon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 2 out of 5 stars

Nothing gone wrong but your website…

Nothing gone wrong but your website didn’t mention package and handling charge I only found when I received the invoice

February 5, 2026
MP Moran logo

Reply from MP Moran

Hello,

We are sorry for any frustrations caused,

It does state the price of shipping when selecting the type of shipping you'd like,

We will look into if this isn't clear or visible for the customer and have this changed,

Again so sorry for any frustrations caused,


Many Thanks,
Luke

Rated 5 out of 5 stars

The price was special

The price was special. Delivery time good

February 5, 2026
MP Moran logo

Reply from MP Moran

Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

I got what I needed

I got what I needed, at a great price compared to other supplier's on click and collect very, easy

February 5, 2026
MP Moran logo

Reply from MP Moran

Hi Simon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Great customer service

January 23, 2026
MP Moran logo

Reply from MP Moran

Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

I was very impressed with the customer…

I was very impressed with the customer service, even though I left empty-handed. The item I wanted was not in stock, but the young man who served me was professional and painstaking.
I could not have asked for more.

February 6, 2026
Unprompted review
MP Moran logo

Reply from MP Moran

Hi Seth, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Ease of order online

Ease of order online. Direct contact e mail in delivery. Excellent delivery driver

February 4, 2026
MP Moran logo

Reply from MP Moran

Hi Stephen, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Wood arrived on time

Wood arrived on time, was undamaged and driver pleasant to deal with

February 4, 2026
MP Moran logo

Reply from MP Moran

Hi Lorne, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars
MP Moran logo

Reply from MP Moran

Hi Olga, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Finally found what I was looking for

An elegant brass fixture. I finally found the part I was looking for after a long time not being able to find it.

January 22, 2026
MP Moran logo

Reply from MP Moran

Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

I'm very happy with the service they…

I'm very happy with the service they provide there. I don't speak English, and there's always someone who speaks Spanish and helps me out, which makes me feel right at home. Thank you for everything.

February 1, 2026
MP Moran logo

Reply from MP Moran

Hi David, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Easy to order quick delivery

Easy to order quick delivery. Well packaged. No hassle

February 1, 2026
MP Moran logo

Reply from MP Moran

Hi Walter, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Leigh Percival outstanding service start to finish

Leigh Percival at MP Moran was recommended to me by my electrician, and he absolutely did not disappoint. He was incredibly patient with my order, clear and responsive in his communication, and managed to organise delivery at very short notice. From start to finish, Leigh helped me every step of the way and was genuinely a joy to deal with. I wouldn’t hesitate to recommend Leigh and MP Moran and will definitely be using them again in the future. Thanks again, Leigh

February 4, 2026
Unprompted review
MP Moran logo

Reply from MP Moran

Hi Vish, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Cheap dulux trade paint

Ordered some paint which was so much cheaper than the local diy stores. Arrived within a couple of days. Great service

January 16, 2026
MP Moran logo

Reply from MP Moran

Hi Sharon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Knowledgeable and helpful staff with…

Knowledgeable and helpful staff with practical advice

January 10, 2026
MP Moran logo

Reply from MP Moran

Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look