Mr. Appliance Reviews 273

We reached out to Mr Appliance because our Speed queens started staining our linens. They came out and did a service call to look at the issue and said that one of the parts in the machines is rusted and would need to be replaced.

This is where the lies started. Weeks start to go by and we are following up consistently with them to see what the delay is. After multiple calls they finally told us they were waiting on Speed Queen to approve the warranty claim and it was on hold until then. We then called Speed Queen to see what was going on and they told us that they had approved the claim 2 days after the initial service call. We called back to Mr Appliance again and were continued to give the run around making excuses about scheduling and telling us it was going to be 3-4 weeks until they could us on the calendar. At this point it has already been almost 2 months.

We asked to speak to a manager and told none was available. Shortly after the call we were sent a notification that they wouldn't be able to help us and left us hanging.

We called up Speed Queen for help with a new company and the rep at Speed Queen told us that Mr Appliance put in that the reason they couldn't help us is because we are a "car wash" which we are a single family home...

Just talk about the straight lying and dishonesty.

My fridge was making a crazy noise. I thought my compressor was going up. We called Mr. Appliance and Adam came out told us what was wrong and fixed my fridge right then and there ☺️ I am so thankful, he was honest and friendly and very knowledgeable about the appliances. I will 10/10 recommend this company. I will use the service again for future appliances.

They showed up an hour early and I had to leave work, refused to look at both of my appliances without an additional $90 on top of $120 even though I already paid them for a service call, then wanted $550 to replace a board on my stove that I had another company quote for $200. Insane, dishonest, a total scam, stay away!!! I am going to report them to the BBB

I was charged $129 for service call and all detected was pull a hose from my garbage disposal and said it needed to be cleaned out then tell me I need a pump. I'm not sure how to get that but that's all I really did and it would cost me another $390. The part itself only cost $83 has quite a markup don't you think?

I'll start with if your thinking about using these guys, use Houston Appliance Repair Services (281-717-3493) instead. The diagnostic fee alone is $60, half the price of what Mr. Appliance charges, and they got there in a fraction of the time it took Mr. Appliance even with the 2 hour heads up they give you.

The guy got there opened my fridge, knew the evaporator fan was the issue and waited 2 hours for it to dethaw, which is all fair, then proceeded to look up the part, which he refused to give any number to even after i paid the diagnostic fee, and charge me $500 dollars for a new one (60-80 dollar part by the way that takes 2 minutes to change. Thanks HARS). He didn't take anything off the back or anything. The most he took off was the drawers which i ended up putting back because he was busy on his phone and that point i wanted him out.

My wife calls Houston Appliance Repair Services the very next day.
-They get to the house in a hour same day, it took mr. appliance 4.
-Guy gets in there sees its dethawed from the day before takes the back piece off no problem.
-See the only problem with the fan is that the sealing foam, When it gets water into it, has a nasty habit of blocking the evaporator fan. He tells us a common problem usually.
-He then informs us that Mr.Appliance has a nasty little reputation for overcharging and just in general being a awful ill-reputable business.
Where he could see them identifying the problem and upcharging us.
-Didn't charge us another dime for fixing it and gave us all the parts names and numbers.

To sum it up if your in the Katy,Houston,Sugarland areas
DO NOT USE THIS COMPANY
USE Houston Appliance Repair Services
(281-717-3493)

I do not recommend this company—480 dollars to fix a microwave.
A new one is 200.
I did not accept and they charged me 119 dollars just to confirm my microwave is not working.
Do not commit the mistake of calling this company.
Dishonest and mercenary.

Stay away. I had them out last week for two issues, water under the deli tray & a slowed ice maker. I was told after an inspection the ice maker was just fine so I ordered a repair & parts to improve drainage. After the visit, noticed the ice maker actually stopped working altogether & the fridge started making noises. Led me to cancel the repair as it was clear I needed a new fridge. That was something I had discussed at length with the repairman but he was adamant the ice maker was fine so the repair was the better decision. When I called to cancel & laughed at a $100 restocking fee for parts ordered less than 24 hours prior, the supervisor hung up on me. Had I had a more accurate inspection, the parts would have never been ordered so this review is solely on Mr. Appliance choosing to collect a $100 & dismiss me as a customer. They won't care about you & it's questionable how much they even know about appliances so again, stay away.

I have a range that had burner problems right after the warranty expired. I called Mr. Appliance of Durham NC to look at the range. The charge was $138 to sent a tech. Brandon, tech, was polite and knowledgeable. He figured out the problem, but needed parts for the repair. The parts were ordered, the repair was made. When I look at the one star ratings what I see are people who where upset with the service charge for coming to the house, even if a repair was not done. Well, someone cannot come out for free. If you go to a doctor and get a diagnosis but not a fix, you still pay. They credit the deposit toward your repair bill, so you are not being charged twice. The one stars should go to the customer, not Mr. Appliance.

I would give 0 stars if possible!! Came out here, shined their flashlight underneath my dishwasher, charged $127 for diagnostics while saying they didn't have the tools to fix! The diagnostic charge is waived if you let them fix the problem. These people dont want to fix the appliances! RIP OFFF...had to call someone else and it took them 2 minutes! They take your money for absolutely nothing!!

Avoid Mr Appliance of Greater Atlanta - they only seek the 129.00 trip charge…

Tech gave a diagnostic test
But didn't want to fix the problem.
Will not be using their service again
Update.
Ordered the parts myself and fixed it in a couple hours watching a how to video
On YouTube

am urging you to please take caution if choosing to use this company. We called because our dryer was not heating. They sent out a technician, and after a few hours that he was here our dryer was able to get hot again, however upon running the dryer, it made a horrible grinding noise. When you started the dryer, it sounded as if an engine was starting and then upon running it would continue to grind. We called back the following day and they scheduled to send out a different technician. When the technician arrived, he let us know that the original technician majorly messed up and completely damaged the internal workings of our dryer. He said he would need to come back with parts to fix the mess that was created. During appointment number three the technician did not have the proper hardware needed to put in the new motor that was needed for our dryer. He left for about an hour and a half returned and tried to reassemble the dryer however, it sounded worse than it did the first time around and he told us we couldn’t use it until they returned. After this six hour appointment, they needed to reschedule another appointment. This time (now appointment number 4 a different technician came back with the first technician who damaged our dryer. The technician proceeded to belittle the original repair man while pulling apart, my dryer telling him all the things that he did wrong. At the end of that appointment they let us know that they needed to take parts of our dryer to work on and needed to come back a fifth time. Somewhere in between appointment three and four we spoke with the owner, and the owner made it abundantly clear that he was very annoyed by our situation and this was a very big headache to him and already cost him more money than it was worth. He wasn’t willing to replace our dryer and said he would settle by refunding us our original service fee that we paid to get the heating element fixed, but this something he doesn’t ever do. And he assured us that upon this 5th appointment things would be fine. The technician came back was here for less than an hour, Put the dryer back together and had us test it and everything sounded fine. That evening I ran a load of wash, put the clothes in, and immediately the grinding noise was back. When we called to speak to the owner again, we were told he wasn’t in. The following day we were told by the receptionist “we issued a refund we will no longer be working with you. If you need to go buy a dryer that’s on you. “ Prior to calling out this company we did not need to buy a new dryer. However, upon fixing our original issue, they created over $1000 worth of damage and now we are forced to buy a new dryer. The fact that this company has left us high and dry and let us know if that they’re no longer willing to work with us is absolutely deplorable. We have been more than understanding have cleared out multiple days of our schedule and have been without a dryer for a month. The fact that the owner couldn’t even speak to us and made his scheduler talk to us also is no way to treat your employees. I suggest you go somewhere else with licensed technicians who know what they’re doing and avoid yourself the headache that we are currently in.

Service was fast and efficient. The repairman was friendly, efficient and professional

Hire at your own risk!! Our ice maker didn’t work. First guy replaced DLL the mechanicals and electronics to the freezer. $550. Didn’t fix it! Came back same drill. Nada! Finally after I got angry, new tech arrives, studies the issue, says it’s two broken wires.

Had a broiler issue two years ago. Tech says it takes one hour for a broiler to work. You can only imagine how this experience turned out.

You’ve been warned!

My ice maker broke and they replaced it. However, the new one didn't work for nearly a month. During that time, they made six visits (at no extra charge) trying to fix it. Finally, they suggested we unplug the refrigerator for 36 hours and happily that worked. I highly recommend this service because of their determination to make things right.

The technician came in and gave me a very high price to replace the igniter on my gas stove top. I questioned it but he told me it was very difficult to get to,,,requiring ' several hours of time'. So Mr Appliance ordered the part and the technician changed it out in under 20 minutes. When I questioned him, he gave me a song and dance. I would have NOT used this company if I knew the tactics they employ. I used them once in the past and they were straight forward and reasonable.

A big thank you to Logan !!
It's comforting to have a wonderful company like Mr Applince in our community!! We had Logan over to fix our leaky freezer !! He had it fixed up like it's bran new !!! Great work Logan 👏 👍

Within a few minutes of arriving and without taking anything apart to look at components the service tech said it's better to by a new dishwasher.

Additionally the tech has told the management that when people call about a dishwasher repair 9 out 10 times the repair is just as expensive to by a new dishwasher.

BOTTOM LINE: These people are a rip off. There's also A LOT of BBB complaints on the company.

Stay away from Mr. Appliance

Product was as described well priced and prompt delivery

The tech Mr Wade was polite, professional and efficient. He has my oven up and working beautifully! He immediately puts on shoe covers when entering my home and is friendly not only to myself but my fur babies as well. The company stands by their work! I will definitely call them again if I have any appliance work to be done. I will also highly recommend them to my freinds and family.