Mr Car Mats Limited Reviews 

Really great quality mats they took a long time to be delivered but worth the wait

Beautifully finished mats, look great and fit perfectly
A quarter of the price charged by Kia

I had no communication on when the Car Mats would arrive. I ordered 2 sets one for a Mercedes and the other on an MG. I order silver and black edging for Mercedes budget and red and black mid range. I received 1 set for the Mercedes but it turned up in yellow and black edging, not what I ordered but no sign of the other set. Phoned to ask when the other set will arrive and that they had sent me the wrong colour. I spoke with the owner, who said don't worry he will deal with it. I then got an email from The so-called Customer Service Manager to say "Thanks for the order, other set on its way. We don't have silver and black so keep the black & yellow ones!" No customer services!!! I sent the email to his Boss who said "Wow". I then received an email later that evening to say both sets are on their way. Received on Tuesday, 1 set just for the MG no sign of the silver and black ones for Mercedes. No holes or supplied holes with these mats! I have contacted them via the phone and via Miles the owner's WhatsApp but no response. So I have the wrong colour mats that I ordered for the Mercedes and no holes in my MG Mats. Still no response from this company.

Really pleased with the mats I ordered for my Seat Ibiza 2024. They are well made with a nice alternating silver and black edging to match the black cloth and silver stitching on the seats.

Easy transaction, great product

Ordered mats on25/05/24 since then I’ve had no response to emails,phone calls,voicemails or
“contact us” .There are lots of mat suppliers out there, go to one of them this company are the worsts I’ve encountered for a long time.I’m contacting my credit card company to get my money back

Terrible service, product not arrived, no response to email enquiries or phone calls and no money returned.

Very good quality mats, very well made with nice edging

The mats are great, the length of time waiting for them was not great

The mats did not fit and the company did not answer my emails

Easy to order, it's just a case of making your choice. I opted for Ultimate in grey with red leather edge for my 2007 TT (still had original ones in it). They fit perfectly and haven't moved since I put them in which was early May, I'm so pleased with them. I understand some people's comments on communication, but you can always log in and check your order status, mine arrived dead on estimated lead time (7 days from date of order).

Awaiting my car mats its been 7 days no delivery

Haven't been informed when they have been dispatched and certainly haven't received them, ordered on 24th May.

Ordered mats on the 22nd of May and still haven't received them. No communication from the company at all.

Give more updates still dont know when my mats are arriving.

Great car matts great service please support your local family run businesses these matts fit perfect and hard wearing well worth the money you spend

I decided to renew the mats in my Nissan Juke (2011) they had lasted well but time for new.
I chose a mid range quality, with a design of red piping around the edging and our personal logo was added.
They are exactly what I required. Fits like a glove (mat).Recommend this company 10/10.

This might be a bit of a long one...

I paid for some car mats in December 2023 (ordering them in enough time for Christmas). When they hadn't arrived in Feb, I contacted the company using their online form. No reply. I also phoned them and left a message. No reply. I tried both of these again numerous times over the next few weeks. No reply. So I then left two bad reviews for them.

Next thing, I get a phonecall the day after from who else, but Mr Car Mats! They'd seen the bad review and had finally dug into the issue. Apparently there is a hidden cost that doesn't appear anywhere on their website or billing page if you order a certain type/size of mat. They emailed me once when I first ordered, but it was sent to my spam folder, and then never emailed me back *or* replied to any of the multiple lines of contact I'd tried to explain this. If they had replied when I got in touch, I would have paid the extra and got the mats.

They asked if they could take payment for this extra amount over the phone, but by the time I'd become so fad up of leaving messages with no reply that I'd put a bad review up, I'd gone elsewhere for some mats (it was late March and they were a Christmas present...). So I asked for a refund.

It has been an utter fiasco. They wouldn't refund me until/unless I removed the bad reviews (I left a second bad review with another website). Given that I was so fed up and just wanted my money back, I agreed. So they asked for my PayPal (??). I didn't purchase anything through PayPal. As strange as this might sound, I also don't have a PayPal and refuse to create a third-party account (which involves the sharing of personal data) to get a refund I'm legally entitled to.

In the end, they agreed to do a bank transfer, and took my bank details for this. So I removed the reviews and they said the transfer would be coming my way. A couple of weeks later - no refund. So I got in touch again, and they asked me for my PayPal again. I explained - yet again - that I didn't have one and don't want to set one up.

Their excuse is that my "account has been closed" (and I don't mean my bank account/card details on my end). Why this means they can't send a transfer, I don't know. They have money for a service they didn't provide, and thus have an obligation to refund this money back.

I cannot stress how much people should avoid this company. They will completely ignore you until you leave a (100% accurate) poor review, then are quick to get in touch, They'll be very communicative with you until they get what they want (the removal of said bad review), and then will go back on what they agreed to do. I told them two weeks ago that if I didn't get my money back by last Friday, a bad review would be going back up. I've given them a week longer.

This review will be staying until my refund has been processed via bank transfer, as was originally agreed upon.

Ordered mats for a merc actros 6 weeks ago and a daf xg 4 weeks ago. still not recieved items.. tried to ring customer services and all it does is take you to an answering machine to leave a message even though on the website it says paul is open to calls 8am-2pm.
Think this company is a total waste of space save your money and shop somewhere else..

TOTAL CRAP