Mr Car Mats Limited Reviews 

727
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Many people mention that finding and easily ordering the correct items through the platform is very straightforward, and the resulting products fit their vehicles perfectly. Consumers frequently share that the final items are exceptionally well-made, look stunning, and provide a wonderful addition to their cars. Some people were dissatisfied with unexpected delivery delays, prolonged waiting times, and continuous difficulties in contacting customer support when issues arose. Others also noted that certain shipments took much longer than expected, lacked proper tracking, or arrived with a poor fit and missing components.

What people talk about most

Product

Consumers find product to be overwhelmingly satisfying, highlighting the great quality and perfect fit.... See more

Quality

Users describe positive interactions with quality, expressing general satisfaction with the great materials... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers express frustration... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers received their items quickly... See more

Website

Reviewers highlight deep dissatisfaction with the website, pointing out that contact mechanisms and order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Online ordering, production and delivery does not appear very organised. Limited contact options, has taken several days to respond. Poor customer service experience initially. 9 days since order... See more

Rated 4 out of 5 stars

I found the ordering process easy, but expected that once the reg was entered, the dimensions would be known. However, I was asked to select from a couple of templates and then had to go and measure t... See more

Company replied

Rated 2 out of 5 stars

I ordered Mini car mats and boot liner. The car mats arrived ok but no boot liner and they could not supply one in the correct size and shape for my mini. So I got a refund. The car mats had to liv... See more

Rated 2 out of 5 stars

Placed an order for some basic mats. Paid. Received email confirmation. Nothing since. There is no contact number and the order number isn't accepted on the website tracking system. Scam - avoi... See more


Company details

  1. Auto Parts Store

Written by the company

Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.


Contact info

3.5

Average

TrustScore 3.5 out of 5

727 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.5

All reviews

(727)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Totally Useless

Ordered a set for a Subaru Outback late arriving didn't fit at all told them about it and they said they would send a new set out which they eventually did after many emails only to find they had sent exactly the same set so obviously didn't fit now won't reply to my emails so avoid these cowboys.

February 24, 2025
Unprompted review
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Rated 1 out of 5 stars

This attempted purchase is appalling

This attempted purchase is appalling. I tries for two days now to order car mats for my car having read the recent 2025 "excellent" reviews. The "Submit Order" button is not working....so I tried to engage uin a chat with the robot....and went around in frustrating circles and got nowhere. I asked for a number to call Customer Services and the number I was given by the robot online, was "out of service". When I subsequently asked why, we then went back to the circular response of "I am not able to answer your question, please contact Customer Services". I replied saying that "Your Company is suspicious" and typically got the standard response of, "I am not able to answer your question, please contact Customer Services".....!! I would strongly advise that this Company is either in liquidation or a complete scam. Do not try and use!

February 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect Upgrade for My Car!

These mats are exactly what I was looking for. The stitching and design give my car a premium feel, and they’re so easy to clean. Worth every penny!

January 23, 2025
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Your feedback makes us better.

Thanks.

Rated 5 out of 5 stars

Premium Quality and Perfect Fit!

These mats are exceptional! The material is thick, durable, and fits my car like a glove. They’ve truly elevated the look of my vehicle, and I couldn’t be happier!

January 25, 2025
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Reply from Mr Car Mats Limited

Thank you for sharing your thoughts.

Rated 5 out of 5 stars

Very happy with the excellent car mats

Very happy with the excellent car mats. Super quality that fit perfectly into my Mercedes EQS 450. Definitely purchase again and wouldn't hesitate to recommend. Thank you.

February 10, 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

We are so happy to hear from you.

Thanks.

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Rated 1 out of 5 stars

Slow Delivery and Missing Parts

My order took 14 days to arrive, then when it arrived one of the clips for the mats was missing. I have contacted the company for a replacement, but 10 days later, I still have not received the clip and therefore am unable to fit one of the mats. There is no contact number so I am unable to discuss with them. I would highly recommend avoiding this company and use one that is more reputable.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. Inferior quality, Long wait times and woeful returns/refunds.

Mats took weeks to arrive and when they did they were the wrong colour and the quality was subpar. Now weeks later again and after several failed attempts to return the item by Varshita, I still am left with the incorrect mats and no refund.

There are no contact telephone numbers that work and an email address which takes a long time to reply.

Avoid

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality car mats

Bought as Xmas present, really good mats, quality and arrived Xmas Eve - perfect. I had initials added to the mats and they look great. My 2nd order from this company definitely recommend.

December 24, 2024
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Thank you for taking the time to leave a reveiw.

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Rated 5 out of 5 stars

Rubber mats for MGZS Hybrid

Ordered Rubber mats for my car and they arrived within 3 weeks from the UK.The 3rd time that I have bought mats from this company.As always they are well finished and good quality and value.

January 30, 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Thank you so much for sharing your experience with us.

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Rated 5 out of 5 stars

Good service and product - let down by delivery company

Very pleased by the service and the product (car mats). Unfortunately they were let down by the courier, however, when I reported the issue they acted quickly to resolve it. Would definitely use them in future.

January 8, 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Sorry about the delivery issue Andrew. We try our best to resolve problems as soon as possible.

Rated 5 out of 5 stars

Best choice for custom made car mats

Best choice of custom made car mats. Excellent communication from the company. And a good quality product

December 17, 2024
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Mike this is the kind feedback we like to see. Thanks for sharing!

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