MrFix Reviews 562

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick response to inquiries and the efficient service provided, often finding experts promptly and receiving good communication throughout the process. People frequently highlight the professionalism and friendliness of the staff, with many jobs being completed effectively and on time. The service is often seen as a convenient solution for finding experts for various home repairs and maintenance tasks. However, some reviewers were not happy with the service and staff, citing issues where responsibility was delegated back to the client and problems were not fully resolved. There are also concerns regarding pricing and payment, with customers reporting unexpected charges, inflated quotes, and difficulties in obtaining refunds for services not rendered or incomplete jobs. Communication issues, including ignored messages and language barriers with contractors, were also mentioned by some, leading to frustration and a lack of accountability.

What people talk about most

Service

People report ambiguous experiences with service, with some customers praising the fast, efficient, and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers reporting positive experiences, such as... See more

Price

Users describe negative interactions with price, frequently reporting unexpected and inflated costs.... See more

Payment

Customers had negative experiences with payment, citing a lack of transparency in communication and billing,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences such as fast, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My oven needed fixing and it was very difficult to find someone to do the job. Mr. Fix found an expert for the specific brand of my oven (Boretti). It took the expert, Harry, a couple of visits betwee... See more

Company replied

Rated 5 out of 5 stars

I received excellent communication from Mr. Fix support, which arranged an expert to assist me sooner than I had requested. While the problem itself could not be solved (not because of the expert) I h... See more

Company replied

Rated 5 out of 5 stars

We have used MrFix on a number of occasions for carpentry, white good repair and some general maintenance tasks. I may have been fortunate, but I have not needed to wait for an expert. The... See more

Company replied


Company details

  1. Carpenter
  2. Electrician
  3. Gardener
  4. Locksmith
  5. Painter
  6. Plumber

Written by the company

Klus? ✓ MrFix koppelt je binnen 1 uur aan een lokale vakman. ✓ MrFix checkt klussers vooraf en kiest de beste klusjesman of specialist tegen een aantrekkelijk tarief. ✓ MrFix. In 1x goed.


Contact info

3.3

Average

TrustScore 3.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hired Tauhied via Mr.Fix for one day…

Hired Tauhied via Mr.Fix for one day electrical job. Tauhied and his colleague did a good job and solved all the issues smartly. His communication was clear and he mentioned all the costs and approx hours required for job upfront. I would definitely recommend Mr fix and Tauhied for any electrical jobs .

January 29, 2025
Unprompted review
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Reply from MrFix

Thank you so much for your five-star review! MrFix.nl aims to find a good expert within 1 hour for every Client and help him do your job right 1st time. We are happy to hear that you were delighted with the quality & speed of our service and your contractor Tauhied’s transparency!

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Rated 5 out of 5 stars

Excellent service from Mr.Fix

Excellent service from Mr.Fix! Had 4 jobs done, all well completed and reasonably priced. Don’t expect qualified technicians, just a pair of hands to do the jobs. I had ordered an electrician, a white goods guy for the washing machine and someone to hang art. Well, all completed by the same Moldovan/Romanian tag team who showed up three times!! But, as said, all done

February 1, 2025
Unprompted review
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Reply from MrFix

Thank you so much for your five-star review! MrFix.nl aims to find the right expert for every job: not only all-round handymen for straightforward jobs but also qualified white good mechanics, central heating specialists, damp proofing experts. Great to hear that you were happy with the quality & price of your contractors' jobs!

Rated 5 out of 5 stars

Mr. Fix: A Fantastic First Experience

This was my first time using Mr Fix, and I couldn’t be more satisfied! I submitted my project yesterday and was quickly contacted to confirm a few details. By the end of the day, I was matched with a technician.

Ionut arrived right on time today, and not only did he completely understand the task, but he was also an absolute pleasure to work with!

I’m so glad I found this service through a quick Google search—it definitely won’t be my last time reaching out. Highly recommend for anyone in need!

January 22, 2025
Unprompted review
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Reply from MrFix

Thank you very much for your five-star review! MrFix.nl aims to find a good expert within 1 hour for every Client and help him do your job right 1st time. We are happy to hear that you were delighted with the quality & speed of our service and your contractor’s work!

Rated 5 out of 5 stars

Quality

Friendly, creative and attention to detail was great! Thanks for treating it like it was your own home.

January 13, 2025
Unprompted review
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Reply from MrFix

Thank you so much for your five-star review! We are delighted to hear that you were happy with your contractor’s friendliness, creativity and care!

Rated 4 out of 5 stars

It is quick

It is quick, they always find someone to do the job. The customer service is great.

It would be better if you could also see the rating of the person that does the job

January 19, 2025
Unprompted review
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Reply from MrFix

Thank you very much for your feedback and the compliment for our Customer service. You made a fair point: we're actually developing a new system (in Ukraine) that shows you the rating of each expert in a mobile app. But we already track expert ratings and in the current system you can ask us to share them via the WhatsApp group :)

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Rated 5 out of 5 stars

Job well done

Mr.Fix has quickly found a handyman to hang our new TV on the wall. Communication was concise and to the point. Handyman Hicham is an expert at what he does and works quickly and efficiently. Very positive experience overall.

January 9, 2025
Unprompted review
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Reply from MrFix

Thank you so much for your positive feedback! We aim to find you a good expert within 1 hour and help him do your job right 1st time. We are happy to hear that you were delighted with the quality & speed of our communication and your contractor Hicham’s work!

Rated 5 out of 5 stars

great service

great service, efficiency

January 10, 2025
Unprompted review
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Reply from MrFix

Thank you for your 5-star review, Franco! Great to hear that you were so satisfied with our service and efficiency :)

Rated 5 out of 5 stars

Tv ophangen

Quick service, quality service, great and easy communication

January 9, 2025
Unprompted review
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Reply from MrFix

Thank you so much for your five-star review, Suzanne! MrFix.nl aims serve every Client quickly and make the communication smooth. We are delighted to hear that you appreciated the qualityof the service too!

Rated 1 out of 5 stars

STAY AWAY from Mr. Fix

If I could give this company negative stars, I absolutely would. My experience with them was nothing short of infuriating, and I would strongly advise anyone considering their services to stay far, far away.

For starters, they were the only company—out of the five I contacted—to charge an outrageous €84 for an on-site inspection (plus parking costs). I explicitly communicated that I did not agree to this charge, but they went ahead and billed me anyway.

To add insult to injury, the so-called "inspection" was a complete farce. They sent someone who wasn’t even qualified or prepared to conduct the inspection himself. Instead, he called his boss via FaceTime, and I was forced to explain my work plans over a video call. Why even bother with an on-site visit if that’s how they operate? This was a blatant waste of time and money.

The situation only got worse. The person they sent couldn’t speak English, so I couldn’t even communicate with him directly. Following this, all further communications were an incomprehensible mess of emails and WhatsApp messages involving workers, management, and who knows who else. It was impossible to keep track of what was going on or who I was supposed to be dealing with.

When I finally received their quote, it was shockingly overpriced—one of the most expensive among all the companies I reached out to. After everything I had already endured, their pricing felt like the cherry on top of an already appalling experience.

But the final straw? They had the audacity to repeatedly chase me for the €84 inspection fee and parking costs—for over a month! Despite my clear protests and warnings that I would share this terrible experience publicly, they persisted in their demands. The fact that they were so focused on squeezing this paltry amount out of me speaks volumes about their lack of professionalism and priorities.

This company has no concept of customer experience or service. I shudder to think how chaotic and frustrating it would have been had I actually hired them for the job.

Avoid this company at all costs. Their conduct is not just unprofessional—it’s downright despicable.

October 30, 2024
Unprompted review
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Reply from MrFix

Dear Lorenzo, thank you very much for your feedback. We are sorry to hear that you were not satisfied with the job. You had already shared feedback in your WhatsApp group with your contractor and he agreed to the 50% discount that you requested on the invoice for his inspection time (which we processed) and offered a discount on the quote amount (which you rejected).

Please allow us to clarify a few things to get the facts straight:
- We mailed you in advance that an inspection visit costs a minimum of 1 man hour and you accepted in writing. Please take a moment why many other contractors offer their inspections for free: that is to pressure and sometimes even intimidate customers;
- We did not send anyone: your contractor Calin did. We believe that person was qualified and when an expert wants to consult a colleague he should do so, via Facetime or otherwise;
- Of course we want contractors to quote competitive amounts and customers to accept their quotes, but that is between the contractor and the customer.

You left the WhatsApp group, but you can rejoin if you want your contractor or MrFix to do anything. And if you prefer you can call us on 020-6750333 (Mon-Thu 9:00-21:00h, Fri & Sat 9:00-18:00h and Sun 13:00-17:00h) or contact us any other way (see https://mrfix.nl/en/contact/) .

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Rated 5 out of 5 stars

Great Job!

Mr fix did a great job by creating a group so communication was easy. The professional Ali was wonderful. Very quick, did a good job assembling! Really happy with the guy!

December 20, 2024
Unprompted review
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Reply from MrFix

Thank you very much for your positive feedback, Kevin! MrFix.nl aims to find a great expert and the WhatsApp groups indeed help the expert prepare & do your job right 1st time. Great to hear that you were delighted with the quality & speed of our service and the work of your contractor!

Rated 5 out of 5 stars

All round excellence

The customer service, contact and follow up is fantastic and the contractor that came round-phenomenal!
Thank you and highly recommended

December 15, 2024
Unprompted review
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Reply from MrFix

Wow, thank you for your recommendation and compliments: the contractor and we are blushing :)

Rated 5 out of 5 stars

I am so impressed with this service

I am so impressed with this service. The cleaner Ali did a superb and detailed job, just as requested. I requested a last minute chimney sweep and Mr Fix found someone to take the job at night. Mr Fix has been a huge help to us and I will continue to use them. I highly recommend their services!

December 13, 2024
Unprompted review
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Reply from MrFix

Thank you very much, Elena. We do our very best to help you quickly and make sure that the contractor does your job right!

Rated 1 out of 5 stars

Got the worst paint job I’ve ever seen…

Got the worst paint job I’ve ever seen for an expensive price.

November 16, 2024
Unprompted review
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Reply from MrFix

Thank you very much for your feedback, Ronan. We are sorry to hear that you were not satisfied with the job. We have tried for weeks to find out what went wrong and when you gave detailed feedback we passed it to your painter Ruben (whose only other ratings have been 7 times 5 stars and once 4 stars). If you wish you can contact him via the WhatsApp group. Your contractor may still be able to do something for you: it sounds like a further discount may be fair (if you've already paid his invoice we can refund you the discount). We remain at your disposal to support you both, preferably via the WhatsApp group. But please call us on 020-6750333 (Mon-Thu 9:00-21:00h, Fri & Sat 9:00-18:00h and Sun 13:00-17:00h) or contact us any other way (see https://mrfix.nl/en/contact/) if you prefer.

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Rated 4 out of 5 stars

Very satisfied

Very satisfied with the work done in my appartment. The technician, everything well in terms of the tasks requested. He did it very quickly. I am not giving 5 stars only because I was unable to communicate with the company when the technician was running late and I thought he was not going to make the appointment.

November 28, 2024
Unprompted review
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Reply from MrFix

Good morning, María José. Thank you for your review of Alex' job. Great to see that you were pleased with the quality and speed of his work. We see that he arrived during the agreed time slot, between 9 and 10 AM.

For future reference: if you have questions or comments for the expert the best way to share them is via the WhatsApp group (and we see he replied there that morning), but you can also click his number there and call him. Hope that helps!

Rated 5 out of 5 stars

Delissa construction

Delissa construction removed the awning from my window. They were fast, professional and responsive. I recommend their services!

November 24, 2024
Unprompted review
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Reply from MrFix

Thank you very much, Sarah. It is very good to see that you appreciate the professional, responsive service. We all do our best!

Rated 5 out of 5 stars

I will definitely be using Mr Fix again

Mr Fix was very responsive and connected me with an expert quickly. However, when the time frame was too long for my needs, I called Pim and he arranged to have an electrician 3 days faster.

Though he had to adjust the time of the job, Alex was knowledge, fast and friendly. He made quick work of a job that would’ve taken me an entire day.

I’d gladly recommend Mr Fix again and I will be using the service again myself in the near future.

November 20, 2024
Unprompted review
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Reply from MrFix

Thank you very much for your 5-star review, Jeremy: we do our very best to respond quickly to the needs of our Clients. Welcome back any time!

Rated 3 out of 5 stars

The assignment of a contractor was fast…

The assignment of a contractor was fast and he came and fixed the issue. However, they need to make it clear in T&C that the minimal payment is 1 hr rate. In my case, the contractor came and fixed the issue in 20 minutes and left. While i pay the whole hour for work he did not do. This is not fair and I did not see keen from the company to compensate by any means, just to expect the level of service you deal with.

November 14, 2024
Unprompted review
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Reply from MrFix

Thank you for your review and feedback. We are happy to hear the work was done nicely. Regarding the payment for the hourly rate, this is clearly stated in the email you receive and on our website. Please make sure to read carefully.

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Rated 5 out of 5 stars

Super job from Anass

Super job from Anass. Fast and precise.

November 15, 2024
Unprompted review
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Reply from MrFix

Thanks for the great rating. Hope to see you next time!

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