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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the premium fabrics, solid construction, and stylish designs that often exceed expectations. Many people are impressed with the perfect fit and the overall sophisticated appearance of the suits, frequently receiving compliments. The ordering process is often described as straightforward, and many consumers appreciate the wide selection available. However, some customers also noted issues with the return policy, finding it unsatisfactory or difficult to navigate. A few people experienced problems with orders, including items arriving not as described, sizing discrepancies, or missing parcels. While many reviewers found customer service to be helpful and responsive, some individuals reported difficulties with communication, such as unanswered messages or slow responses, particularly when trying to resolve return or refund issues.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality,... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report negative experiences, citing... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with their orders,... See more

Return policy

Reviewers express widespread dissatisfaction with the return policy. Many customers report difficulties... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a suit for my partner and he loved it! fit perfectly so sizes were spot on on the website. The trousers ripped a few weeks after purchase but got them mended and no issues since (he's in hospi... See more

Rated 5 out of 5 stars

Amazing experience with Mr Guild! I’m really pleased with this suit — the quality is excellent and it fits perfectly. The fabric feels comfortable and looks very smart, making it ideal for formal occ... See more

Rated 5 out of 5 stars

Due to an upcoming wedding, I had a first time experience with an order at MrGuild. Since I am living in Germany, I honestly wasn't sure if the delivery would arrive in time. However, not only the pa... See more

Rated 4 out of 5 stars

I recently bought a tuxedo from Guild, and I couldn’t be happier! It arrived right on time, and the fit was spot-on — just a tiny adjustment needed for the sleeves and trousers. The tuxedo is absolute... See more


Company details

  1. Men's Clothing Store
  2. Tuxedo Shop

Written by the company

Mr Guild is a mens clothing brand founded by celebrity stylist mr Gee Beller. Mr Guild specialises in high quality three piece suits, tuxedo’s, formal wear and hand crafted footwear, made from the finest leather, that offers comfort, charisma and charm for all occasions. With our tailored trousers, blazers, double & single breasted waistcoats, we aim to cater for every man, for every occasion.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing suits

From the quality of service to the quality of craftsmanship, Mr Guild is absolutely incredible. Props to the tailors who have captured, in my opinion, the perfect balance of comfort and style. Would recommend to all

August 11, 2025
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Rated 1 out of 5 stars

Awful customer service and damaged suit provided

I bought a suit from them with the buttons not attached, I contacted them many times and they responded after the exchange period saying there’s nothing they can do. Now they’re refusing to give me a refund saying they don’t do refunds even though I provided proof the suit with its labels in packaging with the buttons not attached. Please be aware of this company and I’d advise you not to buy suits from them as the after care customer service is awful.

July 30, 2025
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Rated 3 out of 5 stars

Disappointed!!

Disappointed!!!
Sizing is wrong far too big!!!
No return policy
Did not arrive in a suit bag but in a box
No email to confirm order with order number.
Suit looks nothing like the photo.
Only good thing material if good.

July 29, 2025
Unprompted review
Rated 2 out of 5 stars

Edited Pictures - Scammers

Ordered a suit which was supposed to be burgundy, the thing was near black. Then I came to find that I had unwittingly ordered a suit form the only retailer I’ve ever come across that doesn’t take returns only exchanges, so I exchanged for a suit that was supposed to be blue, and there’s nothing blue about it, it’s off-white. Pictures of the suits online are heavily edited.

The recommended sizing didn’t work for me at all for the first suit, the thing was absolutely massive and wearing me.

The only thing they’ve got going for them is the material is actually very nice on both suits.

However, avoid this retailer like the plague. Won’t be buying suits online again tbh horrendous experience. Feel fully scammed and hugely disappointed. £250 I’ll never see again.

July 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid! ONE SIZE MUST FIT ALL

Avoid this company.

Firstly they have no returns policy which is clearly stated, instead you can do a complete exchange which is ok. HOWEVER, it seems you can only order certain sizes of suits together. As an example, I’m 5’10 with a slim waist and wide shoulders. I returned my 42 blazer and 33inch trouser as they did not fit. Instead I needed a 44 blazer and a 31 trouser. But lone behold, if you order a 44 trouser, you only get the option to order a 34 waist or above.

It’s a terrible system. The reason is works like this is that they have 3 DC’s (distribution centres) and all the suits are prepackaged within these size categories. There is no option to have a split size suit which is ridiculous if you are someone that is well built up top and slim in the waist!

There has only been good WhatsApp response when it came to spending my money, NOT, when I needed to exchange.

I’d be willing to change my rating if I get this sorted.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a men’s suit from…

I recently purchased a men’s suit from MrGuild, and I have to say it exceeded my expectations in both style and quality. The craftsmanship is impeccable — from the precise stitching to the luxurious fabric, every detail speaks of premium tailoring. The suit fits like it was custom-made, with a sharp, modern silhouette that’s both elegant and bold.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My 2nd time ordering a suit in 2 years for a family wedding. The quality of the suits are unmatched and there is a vast majority of styles to choose from. I received many compliments about my suit and I look forward to ordering my next suit very soon!

May 23, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM!

SCAM!! Sent damaged suit stuffed in a bag, poor quality, Poor customer service (none) refused refund. This company should be shut down.

April 26, 2025
Unprompted review
Rated 4 out of 5 stars

Good suits for the price

Good suits for the price, they come quick enough. I do get comments of how good they are. The only pain is there is a no returns policy, which buying a suit online there should be as single breasted jackets size different to double breasted jackets for example. But for the price, great suits.

May 22, 2025
Unprompted review

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