Very unimpressed when I arrived promptly at 07.50 on Friday 3rd October at Leigh on Sea. Staff were unprepared and not even present on time for my appointment The person's English was poor which wa... See more
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See what reviewers are saying
Booked an MRI scan online at the Collindale clinic, next day appointments were available. Staff at the clinic were friendly and informative, the scan itself was on the lumbar spinal region. Th... See more
Booked myself an appointment which was fast within 2 days! Receptionist was lovely and very efficient.lady that did the scan was also lovely, I found it a bit difficult to be in the correct position... See more
I had an accident at work on 27th December, went for X-rays and had Physio, the injury was a twisted ankle causing me to fall to the floor,the ankle improved somewhat but the knee was getting worse,... See more
Company details
Written by the company
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Contact info
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, United Kingdom
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3.2
Average
69 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Poor quality of the scan
Booking and everything around it went smooth without any issues. They even send me a report from two radiologists within 24 hours. The problem was, that quality of images was poor hence the both radiologists mentioned in theirs reports that they can not be sure with proper diagnosis of my knee. £350 and over the hour drive to London was good for nothing. At the end I had to pay another £350 to another company.
June 17, 2023
Unprompted review
Reply from MRI Plus
Dear Dušan,
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your scan.
While we are pleased that your booking process and the speed of reporting met expectations, we understand how frustrating it must have been to be advised that the image quality limited diagnostic certainty — particularly after travelling a significant distance and incurring additional expense elsewhere.
Image quality can occasionally be affected by a number of technical or patient-related factors, and when there is any limitation, our radiologists are obliged to state this clearly in the report. However, we fully appreciate the inconvenience this has caused you.
We would welcome the opportunity to review your case, including the images and reporting, to understand what occurred and whether any further clarification can be provided.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this matter further.
Kind regards,
MRI Plus
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Misleading information on there website.
Had a five part scan at the leigh on sea branch, in January 2023, Paid also for the platinum package which included a cd images and a specialist radiology report, Never received them phoned them emailed them several times, still not received them, this is why i booked the scans through them because of the specialist report & CD, would not recommended them, The specialist report cost me a additional £200.00p, then the bronze package,you go there at your own risk.
January 12, 2023
Unprompted review
Reply from MRI Plus
Dear Jack,
Thank you for taking the time to share your feedback. We are very sorry to read that you feel you did not receive the services included in the package you paid for.
If your platinum package included a specialist radiology report and CD of images, these should have been provided, and it is concerning to hear that despite contacting us several times, you feel this has not been resolved. That is not the level of service we aim to deliver.
We would very much like to review your booking from January 2023, including what was included in your package and what was issued, so we can establish exactly what has happened and address this properly.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so we can investigate this matter thoroughly and work towards a resolution.
Kind regards,
MRI Plus
Very disappointed with MRI plus
Very disappointed with MRI plus! I cancelled my appointment with 48hours notice. I have not received my refund and MRI plus customer service do not return my calls. If you don not want to waste your money and time spent chasing it, do not book with MRI plus.
February 24, 2023
Unprompted review
Reply from MRI Plus
Dear Agni,
Thank you for your feedback. We are very sorry to hear that you have not yet received your refund and that you feel your calls have not been returned.
If you cancelled with 48 hours’ notice, your case should be reviewed in line with our cancellation policy, and any agreed refund should be processed within a reasonable timeframe. We understand how frustrating it must be to have to chase this.
We would like to urgently investigate the status of your refund and ensure this matter is resolved without further delay.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can look into this as a priority.
Kind regards,
MRI Plus
I had an accident at work on 27th…
I had an accident at work on 27th December, went for X-rays and had Physio, the injury was a twisted ankle causing me to fall to the floor,the ankle improved somewhat but the knee was getting worse, Someone recommended MRI PLUS(Leigh on sea).Oh my ,an absolutely fantastic service, I chose the day and time of appointment which was amazing, from reception to MRI team I highly recommend and the price ..
£199.00,that is it.
February 13, 2023
Unprompted review
Image quality very poor
Image quality very poor, unfortunately the one I have received are not very useful.
November 30, 2020
Unprompted review
Reply from MRI Plus
Thank you for your feedback. We are sorry to hear that you feel the image quality was poor and that the scans were not useful to you.
We take concerns about image quality very seriously, as diagnostic clarity is extremely important. Image quality can sometimes be affected by technical or patient-related factors, but if you feel the scans were not adequate, we would very much like the opportunity to review them.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your appointment details so we can investigate this properly and respond to you accordingly.
Kind regards,
MRI Plus
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Not the best MRI images
Not the best images compared to previous MRIs.
Very pixelated.
See my google review for images comparison.
This was only a year check up for me, so not crucial to have hd images, however, if your consultant needs a clear view, my personal advice is to pay a bit more and get better images.
Cheaper than other places, hence the 2 stars.
October 27, 2020
Unprompted review
Reply from MRI Plus
Thank you for your feedback. We are sorry to hear that you felt the image quality did not compare favourably with your previous MRIs.
Image appearance can vary between providers due to differences in scanner type, imaging protocols, and the clinical purpose of the scan. However, all of our scans are performed in line with regulatory standards and are reviewed by qualified radiologists to ensure they are diagnostically appropriate.
We understand that for some patients, particularly where highly detailed imaging is required, image clarity is extremely important. If you would like us to review your images or discuss your concerns in more detail, we would welcome the opportunity to do so.
Please feel free to contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your appointment details.
Kind regards,
MRI Plus
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