Promed Health & Derma Reviews 22

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Fantastic, Joanne is excellent, I’ve never had anything like this done before, she made me feel comfortable and at ease. Talked me through what she was going to do, and it was exactly how she explaine... See more

Rated 5 out of 5 stars

Visited today for a consultation on mole removal. From the moment I entered the clinic to leaving- the customer service was brilliant. All those who I came face to face with, greeted me with a sm... See more

Company replied

Rated 5 out of 5 stars

I came to promed because I couldn't get an appointment at my doctors for over a week. I walked strait in after work was greeted by the friendliest and very professional staff had a consultation and... See more

Rated 1 out of 5 stars

this cosmetologist disfigured my face for my own money. I asked her to remove the bruises under my eyes, she gave a 100% guarantee and changed 0% as a gift, she decided to burn my face with a laser s... See more

Company replied

Company details

  1. Community Health Centre
  2. Diagnostic Center
  3. Local Medical Service
  4. Medical Clinic
  5. Skin Care Clinic
  6. Weight Loss Service

Written by the company

Professional medical care when you need it most in Liverpool/Sefton. Open 8am-7.30pm Mon-Fri 9.30am-5pm Sat 10.30am-3pm Sun 0151 246 1173


Contact info

4.1

Great

TrustScore 4 out of 5

22 reviews

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1-star

Replied to 100% of negative reviews

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Rated 1 out of 5 stars

this cosmetologist disfigured my face…

this cosmetologist disfigured my face for my own money. I asked her to remove the bruises under my eyes, she gave a 100% guarantee and changed 0% as a gift, she decided to burn my face with a laser so that the post-acne was not visible, in the end, four months passed, deep scars remained, it was not visible before the procedure, that is, before the procedure, I was a Beauty. Before she did the laser on me, she did not warn that the scars should heal after six months of argument and that you can not go out in the sun and how to take care of your face, she was only interested in taking my money, all you got was a ruined face and now I bought a lot of expensive care to remove what she did and it is impossible to remove, you need to go to a good cosmetologist and treat my scars, do not even think about going to this cosmetologist, she will destroy your face
the procedure was done on June 17. all the correspondence is on WhatsApp and photos before and after the procedure. the cosmetologist started to ignore me and said that she did everything she could. but in fact she burned her face and the bruises under her eyes did not go away. I say fix it and she just ignores me she is only interested in money results she does not want to do I warned her that the result is important for the day if she had told me at the beginning that she cannot help at least to change even a little I would never in my life have gone I just wasted the money and now I have been spending a lot of money for four months on care that does not help me to get rid of the scars from her laser on my face and neck I cried a lot and I want to warn you so that you do not waste your money on such a terrible cosmetologist

June 16, 2025
Unprompted review
Promed Health & Derma logo

Reply from Promed Health & Derma

Thank you for getting in touch. I’m very sorry to hear how distressing this has been for you.
We’ve carefully reviewed our records and can confirm that we do not have any booking for this type of procedure on 17 June, nor in the days immediately before or after. We would also like to clarify that our clinic does not use laser for this type of treatment.
To help us investigate thoroughly, could you please share:
The full name used for the booking
The date and time you believe the appointment took place
Any supporting evidence (e.g., WhatsApp screenshots, receipts/invoices, before/after photos, and the clinic location details)
If this relates to a different provider, we want to ensure you can raise your concerns in the right place. If it does relate to us under different details, we’ll review it urgently under our clinical governance and complaints process.
You can contact us on 0151 246 1173 so we can assist you directly and sensitively. Your wellbeing matters to us, and we’ll do our best to support you.

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Rated 5 out of 5 stars

Great experience as always

Great experience as always, staff are always polite and available to help. Clinic is spotless

August 11, 2025
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Reply from Promed Health & Derma

Thank you so much for your review!

Rated 5 out of 5 stars

Highly recommend Promed

I have used Promed for medical issues and I have used them for Aesthetics also!
I could not recommend them enough. Extremely knowledgeable, answered all my questions, made me feel comfortable and I walked away happy each time I have been to the clinic. Thank you so much Joanne and Jess!

March 17, 2025
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Care & Professional…

⭐⭐⭐⭐⭐ Exceptional Care & Professional Service

I came to ProMed looking for a professional and trusted healthcare provider after struggling to get the support I needed from the NHS. From the moment I started dealing with them, Jo and the team have been nothing but reliable, professional, and supportive. Their dedication to optimal health care has truly made a difference.

I have already recommended them to my family and friends, and I would highly recommend them to anyone looking for top-quality medical support. I can't rate them highly enough – an excellent service all around!

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent clinic and service!

The clinic provides exceptional service with friendly and highly helpful staff, maintaining a spotless environment. Upon arrival for my appointment, I was promptly attended to by the clinician, who alleviated my concerns and addressed all my queries comprehensively. Jo ensured that I felt at ease and comfortable enough to discuss my health issues confidentially. Thank you for the excellent care!

February 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic

Fantastic, Joanne is excellent, I’ve never had anything like this done before, she made me feel comfortable and at ease. Talked me through what she was going to do, and it was exactly how she explained. Thanks Jo, I feel fantastic about myself again now!

December 14, 2024
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Rated 5 out of 5 stars

Brilliant place for all are health needs and more

Beautiful place, stress free easy to book appointment made me feel at ease, the beautiful receptionist Jess was so welcoming lovely happy women, Joanne what can I say she is brilliant explained everything you can see she really enjoys her job and brilliant at it.

November 16, 2024
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Reply from Promed Health & Derma

thank you for such a great review. We are happy that you were able to be seen at a time to suit you.

Rated 5 out of 5 stars

Absolutely brilliant when I had my…

Absolutely brilliant when I had my appointment didn’t have to wait . Which is rare in any clinic. Also the place is spotless . And Joanne the nurse listened to my problems didn’t rush me gave me an injection in my shoulder and it’s been great . So as far as going the doctors and waiting for months and months highly recommend this place 5 star from me 👍👍👍👍

November 8, 2024
Rated 5 out of 5 stars

I came to promed because I couldn't get…

I came to promed because I couldn't get an appointment at my doctors for over a week.
I walked strait in after work was greeted by the friendliest and very professional staff had a consultation and a full set off bloods done and went on my way.
Got my results a few days later had everything explained to me in great detail couldn't be happier with my experience

November 2, 2024
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Rated 5 out of 5 stars

Such a professional and attentive…

Such a professional and attentive service. You really feel you’re in the best of hands and also the after care has been second to none.

August 1, 2024
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Reply from Promed Health & Derma

Hi Nichola, Thank you so much for your feedback.

Rated 5 out of 5 stars

Visited today for a consultation on…

Visited today for a consultation on mole removal. From the moment I entered the clinic to leaving- the customer service was brilliant. All those who I came face to face with, greeted me with a smile.
Was great meeting Vicky after hearing amazing things about her clinic, by a friend. She had a knowledgable approach to what is best for me treatment wise. Other options were discussed and planned for my next visit. Can’t wait!!
Booking the next appointment with Jess was difficulty free. Again, customer focused with a smile.
I’m looking forward to my journey with Promed.
Thank you ladies ☺️

August 1, 2024
Promed Health & Derma logo

Reply from Promed Health & Derma

Thanks Charley we are glad you had a great experience with our super friendly staff and the information on the best course of treatment provided by our clinician Jo.

Rated 5 out of 5 stars

Joanne and her team are super…

Joanne and her team are super professional and welcoming and are the best at what they do! Wouldn’t go anywhere else for my treatments.

July 24, 2024
Unprompted review
Promed Health & Derma logo

Reply from Promed Health & Derma

Thank you for your feedback Charley!
We hope to see you again soon.
Kind regards
The team at Promed!

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