Mr Jones Watches Reviews 

1,309
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and artistic designs of the watches, often describing them as conversation starters and pieces of art. The product quality is frequently highlighted as excellent, with many appreciating the solid feel and durability of their timepieces. Exceptional customer service is also commended, with people noting the team's helpfulness and responsiveness. Delivery is typically fast and efficient, with orders arriving promptly and well-packaged. However, some customers desired better low-light legibility, lume, or AR coating, and a few encountered delivery delays or shipping problems.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high quality and craftsmanship... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and efficient... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and high-quality... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, phenomenal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to compliment your excellent service. Since direct delivery to Turkey is not available, I completed my purchase by delivering the watch to a friend in the UK. I hope your products will... See more

Company replied

Rated 5 out of 5 stars

Angela and her team were fantastic in turning around my very late birthday gift order. All arrived just in the nick of time. While not haute horology, the artful dials of Mr Jones Watches make peopl... See more

Company replied

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,309)

302 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class order process

The ordering process was simple. Regular updates during the shipping process and the product arrived much before expected.

December 8, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Ordered a watch for my daughter for…

Ordered a watch for my daughter for Christmas, order was filled promptly, kept up to date on delivery and received in the time frame posted.

Great service and my daughter loved her watch. Great success all around.

December 8, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to leave your review! We are glad to hear that your daughter is enjoying her new watch.

Rated 5 out of 5 stars

from order to delivery it was quick

from order to delivery it was quick, enjoyable and a welcome surprise at the speed of service, I am delighted with the quality timepiece creative design and personal attention.

December 3, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Unique dials with affordable price. Watches can start a conversation and draw attention!!

Fast shipping and easy ordering. Customer service is fast and good. Received the watch I ordered in less than one week in Canada. Watch is excellent except there was a minor dent on the strap. However, MJW has addressed that right away with the replacement. Not only are their watches are unique and special, their after sale service is excellent. If you are looking for a watch with interesting dials and an affordable price, you should check out this watch company from the UK. A lot of fun designs for their watches, and will order again if some future design fits my taste! Thank you.

November 27, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to share your feedback. I am so sorry to hear about the dent on your strap. Our team will be in touch via email so we can get this replaced for you. We hope you are enjoying your new watch!

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. I ordered the watch online and chose to pick it up in-store while visiting London.
When I arrived, the staff introduced me to the watch, explained how to read the time, and set everything up for me.
I’m very happy with the overall experience and highly recommend it.

November 4, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

I really love this watch

I really love this watch and have wanted to get it for a few years now. It's a great talking point. I love the colours of the watch.

December 2, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Helpful and Accommodating

After purchasing the item I was going to be out of the country for delivery. I contacted Mrs Jones and arranged for the delivery to be held back and sent out on my return. They couldn't have been more helpful. The item was delivered promptly and well packaged. My son was surprised and over the moon with his watch.

December 2, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear - thanks for the review! We hope your son is enjoying his new watch.

Rated 5 out of 5 stars

More than a watch—it’s a work of art!

I am absolutely loving my Number Cruncher. It’s rare to find a watch that is this creative while still having a high-quality automatic movement. The design is a fantastic conversation starter, and the "jumping hour" feature is really unique.
The build quality is solid, it arrived quickly, and it’s easily the most interesting piece in my collection. If you want something different from the usual boring watch designs, I highly recommend Mr Jones Watches. RMD

November 30, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you so much for taking the time to leave your detailed feedback - we really appreciate it. So glad to hear that you are enjoying your new watch!

Rated 5 out of 5 stars

The watch design is awesome and it…

The watch design is awesome and it arrived in perfect conditions. The only one thing I would have loved is if it had some kind of lume. To make it look like radioactive in the monster or something? And for it to be legible at night. I don’t know, just thinking out loud. Love the watch

December 2, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for taking the time to share your feedback! I have been sure to pass this onto our team who will take it on board. We hope you are enjoying your new watch.

Rated 5 out of 5 stars

Amazing Watches

Amazing Watches, super fast service and the Blackfridayprice was unbeatable!

November 27, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Beautiful watch

Beautiful watch, it is what I expected from the picture!

November 30, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear. Thanks for the review!

Rated 5 out of 5 stars

All the way to Australia…

Having ordered it all the way to Australia, I was bit nervous as I had not tried the watches or seen in person. So just going by the online viewing I was not at all disappointed. Loved up to my expectations and I am already enjoying wearing the ‘for a perfectly useless afternoon’ watch in the Aussie summer.

November 30, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review - so glad to hear that you are enjoying your new watch in the sun!

Rated 5 out of 5 stars

Exquisite watch, great service

Exquisite watch in beautiful packaging, excellent service and fast delivery. Highly recommend supporting this independent company producing unique pieces of art.

October 16, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! We are grateful for your support.

Rated 5 out of 5 stars

useless afternoon

I was looking at this watch for a while & couldn't make my mind up about buying it but I'm so glad I did.
It looks good & people have asked about it. It was delivered very quick & I was kept up to date on the process. Definitely recommend this company.

November 28, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review - we're glad to hear of your positive experience!

Rated 5 out of 5 stars

Beam me up watch looks nice

Beam me up watch looks nice, keeps time well, and arrived very quickly.

November 26, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! We hope you enjoy your new watch.

Rated 5 out of 5 stars

Stunning watch

Excellent service and prompt delivery.
Beautifully packaged and a beautiful and quality watch.
I have coveted this watch for so long and I am not disappointed! A wonderful Christmas gift.

November 28, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

This is now the 4th watch we've…

This is now the 4th watch we've purchased for our daughter and as usual it's beautiful.

November 28, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review and for sharing your love of our brand!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look