Mr Jones Watches Reviews 

1,308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique and artistic designs, often described as stunning and conversation-starting, making them stand out from other timepieces. Many people highlight the exceptional quality and craftsmanship of the products, noting their durability and beautiful finish. Reviewers frequently commend the outstanding customer service for being helpful, responsive, and personal, often noting fast and efficient delivery. The overall purchasing and unboxing experience is also highly regarded, with many appreciating the beautiful and unique packaging.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, creative, and stunning designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and craftsmanship... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient delivery,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and fast service... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angela and her team were fantastic in turning around my very late birthday gift order. All arrived just in the nick of time. While not haute horology, the artful dials of Mr Jones Watches make peopl... See more

Company replied

Rated 5 out of 5 stars

MJW are truly stunning and unique. I've got a collection of rough 40 watches, now 6 MJW's and I find myself going back to them constantly. They start conversations and spark interest more than $1000 p... See more

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,308)

300 reviews in the last 12 months

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Rated 2 out of 5 stars

I buy 2 watches, but one of them is too dark to see the time....

I buy 2 watches for my wife and for me, the one that I choose way too darker than what I saw from the website or image. The design is unique, but the interior is too dark and I can not see the time. Actually I want to change mine to other watch like Number Cruncher or other bright colorful one, but I buy from Singapore so I don't know if I have any other option to change.

January 8, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Hi Jackie,

Thanks for taking the time to share your feedback - I have been sure to pass this on to our team.
It is definitely possible to get the watch exchanged to our Number Cruncher. We actually offer international returns through our online portal and we'll be in touch with more information on how this works now via email.

Rated 5 out of 5 stars

great

In four statement i share my experience

1-Fabulous! Start to end.
Marvelous. Customer care service (real pearl) to the watch itself!
2- So PLEASANT TO BUY, TO WEAR, AND TO SHOW TO OTHERS.
This watch compagny have a great management, wonderfull collaborations with uniques artists.
3-their business value are not only words; they act what they say they are.
4-The movement used are basics but the watch is magestic... and they apparently and once in a while create suiss movement watches... witch i will be buyer at the proper moment!

Thanks to all the team (i had so much questions and bad luck with delevry but they made everithing like paradise)

December 30, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for taking the time to share your feedback. We're glad we were able to help and hope you are enjoying your new watch!

Rated 5 out of 5 stars

Fairytale

At first glance, this watch feels less like a tool for telling time
and more like a scene from a fairytale.

It carries the atmosphere of a world we once imagined as children,
quietly resting on the wrist.
The design draws your attention without being overwhelming,
focusing on mood and storytelling rather than flashy details.

Despite its dreamlike appearance, the watch feels solid and comfortable to wear.
It blends seamlessly into everyday life while still offering a sense of escape.

This is not a watch that rushes you through time.
Instead, it invites you to pause, even for a moment,
and reconnect with a softer, more imaginative side of time.

A special watch that captures the fairytale world we once dreamed of —
now reimagined for the wrist.

January 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for taking the time to share your thoughtful and positive feedback about our watches. We're so glad to hear they provide an escape but also serve functionality in your everyday life - that's our aim!

Rated 5 out of 5 stars

Great watches - even better customer service

I bought the Sun and Moon watch in 2018. Loved the feel of it and the minimalist aesthetic!

I recently broke the watch - but Mr Jones Watches replaced the entire movement and service the watch quickly. For only £15 too! I was really happy with the customer service. Highly recommended.

January 29, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to share your feedback! We're so glad we were able to help.

Rated 5 out of 5 stars

Nice product quick shipping.

Nice product quick shipping.

I was looking for a gift for my daughter, something she will like and wear. I end up thinking about number cruncher and she really appreciate it and wear it daily. funny dial and jump hour movement make un great first watch for het. quick and fast shipping as usual form MR Jones team !! thanks

December 29, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear - we're glad to hear that your daughter is enjoying her new watch!

Rated 5 out of 5 stars

Impressed!

First purchase from Mr Jones Watches and I was impressed with the high quality of customer service from Yacinta and Sofia. I wouldn’t hesitate to buy from them again.

November 28, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for the review!

Rated 5 out of 5 stars

Fantastic watch at a very reasonable price

Fantastic watch at a very reasonable price. We had it engraved for our sons 21st birthday - the engraving was excellent.

The watch arrived to advertised timescales. It was packaged very well.

The personal touch from MJW was evident throughout the whole purchase process and was really appreciated.

We'd recommend MJW.

November 24, 2025
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Reply from Mr Jones Watches

This is amazing to hear! Thanks for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Bought a beautiful watch for my eldest…

Bought a beautiful watch for my eldest son for Christmas who was absolutely thrilled and has never taken it off
Speedy service and well informed about delivery with updates arriving on time
Fantastic work 😄👍

December 16, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for the review. We're glad to hear that your son is enjoying his new watch!

Rated 5 out of 5 stars

The best watches you'll ever buy

I bought two watches a while ago, one of them needed some TLC so I brought it to the Neal Street shop. The shop assistants were so attentive, kind, helpful, and precise as to what the steps for the repairs were, and the repair itself took only 2 weeks!
All watches are top quality, and the only ones you'll ever wear. I'll definitely buy again!

January 16, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for sharing your experience with us. We're so glad our shop team were accommodating with your repair.

Rated 5 out of 5 stars

Great company to deal with

The watch is lovely- quirky, pretty and a great 18th present for our daughter. We got the Ascendent, and it was more money than I would normally spend but it is essentially a long term piece of jewellery - and she loves it. Customer service was particular good , responsive and personal. Very pleased.

January 14, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! Thanks for sharing your positive experience with us. We hope your daughter is enjoying her new watch.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, answering my queries and guiding me to the best product.

December 16, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

My watch had a fault under warranty…

My watch had a fault under warranty which was handled perfectly by the team at MJW. Smooth communication, no complications, very good service.

December 4, 2025
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Reply from Mr Jones Watches

This is great to hear - thanks for your review!

Rated 5 out of 5 stars

Fantastic service arrived next day

Fantastic service arrived next day. Beautifully boxed. Bought the watch for my son as he has wanted a Mr Jones watch. Have to say the watch is a fabulous time piece. A work of art. Love it.

December 2, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review! We hope your son is enjoying his new watch.

Rated 5 out of 5 stars

Top class order process

The ordering process was simple. Regular updates during the shipping process and the product arrived much before expected.

December 8, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for your review!

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