While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Mr. Move is an India-based relocation and moving company providing professional moving and logistics solutions for individuals, families, businesses, and corporate clients. Since 2013, we have helped customers with domestic and international relocations, including household goods moving, international relocation, packing and unpacking, door-to-door moving, sea freight, FCL and LCL shipments, and commercial relocation. For international moves, our team coordinates the movement of household goods and personal effects from India to destinations around the world, working with overseas partners to manage the relocation process from origin to destination. At Mr. Move, we believe that clear communication, careful handling of belongings, realistic quotations, and responsive customer service are essential to a successful move. Every relocation is different, so we work with customers to understand their requirements and provide a moving plan suited to their shipment, destination, timeline, and budget. Our services include: • International Household Relocation • Domestic & Local Moving • Corporate & Employee Relocation • International Sea Freight – FCL & LCL • Packing & Unpacking Services • Door-to-Door Relocation • Commercial & Office Relocation • Fine Art & Specialised Moving Solutions We understand that moving home or relocating to another country can be a significant experience. Our aim is to make the process organised, transparent, and easier for our customers. Mr. Move – Moving People, Moving Possibilities.
6O-17, VSR Avenue 114, Sector 114 Gurgaon Haryana , 122001, Gurugram, India
2.7
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have avail there services to move my goods from London to Delhi, it was a smooth and seamless process. Clear communication, on time pickup and delivery and transparency make my whole experience even better.
We moved our household effects from India to Australia and whilst the overall communication, and of course, the alertness to collect all payments, were prompt, the quality of their material handling was incredibly poor. Multiple pieces of furniture were damaged beyond salvation and the catch is that any damaged goods have to be reported to their insurance within 7 days which was not very obviously communicated, The delivery folks, albeit through their partner network in Australia - Star Moving - were well trained to cover up damages during delivery also which is rushed and unprofessional. It is not always that the furniture can all be assembled and put in place within a week and that is the catch they seem to get away with very easily and without any accountability. Their ‘competitive pricing’ upfront will result in significant losses at the end, Beware when engaging with this company. 50% of the furniture is damaged beyond repairs and the remainder are all chipped or broken at the edges.
Update: I received a response, which I appreciate, to this review with incorrect assertions. The goods were delivered on 25th July and the complaint was raised on 05th August. The first response from Mr. Move was on the 10th August. How is that a month as claimed by Mr. Move? And, if the local handler was not trying to hide anything, where is the delivery person that promised to return the next day to repair the damage on the wall caused by them? Absolutely, zero responses to any attempt to contact them. The company locally may be reputable, but their load handling practices were awful and the materials were stacked one on top of the other leading to stress cracking on 70% of the furniture. I am unable to load photos here but I can easily recall how the materials were opened and stacked away in such a way that damages became apparent and visible when we got down to assembly 2 weeks later. The timing around the insurance claim, I understand. Misrepresenting facts, I don't agree with. I am the one that has spent nearly $11,000 for this door to door shipment and now dealing with multiple, hand-picked and heirloom furniture damaged.
Reply from Mr. Move
We are genuinely sorry to hear that you were disappointed with the condition of some of your belongings upon unpacking. We understand how upsetting it can be to find damage to personal furniture and household effects after an international relocation, and we certainly do not take such concerns lightly.
We would, however, like to clarify an important point regarding the claims process. For international shipments, any damage or loss needs to be reported within the specified time period under the applicable transit insurance/claims terms. In this case, the shipment was delivered, but the damages were reported to us approximately one month after delivery.
Unfortunately, once the stipulated reporting period has passed, the insurance provider is unable to process or accept a claim. This is an insurance requirement and is not a condition created or controlled by Mr. Move. We therefore regret that we are unable to assist with initiating an insurance claim at this stage.
We also respectfully disagree with any suggestion that damages were deliberately concealed during delivery. Our destination partners are expected to follow proper delivery and handling procedures, and we take allegations of this nature seriously.
We remain committed to addressing customer concerns wherever the applicable documentation and timelines allow us to do so. We regret that, in this particular case, the delayed reporting has significantly limited the options available to all parties.
We appreciate your feedback and will continue to work with our origin and destination partners to improve communication around unpacking, inspection and claims procedures for future shipments.
I had a horrible experience after using service from Mr Move to transfer my household stuff from Chandigarh (india) to Castro valley CA USA. The contact person, Rahul Mishra, was very pleasant to talk to me, and the price for door to door delivery was fixed at Rs 1,75000 and accepted by me. A major portion (Rs97500.00)was paid in indian currency when the luggage was taken from my residence (Chandigarh). I checked multiple times and was told that this is the total of all charges. The trouble started after the luggage was shipped. I was sent a bill of remaining amount due to be paid in US currency which I paid promptly. In this bill also, the lack of professionalism was glaring, as it showed a total of $850+$30 as $885 instead of $880. (Kindly transfer USD 850 + 30 (Bank Charges) Total USD 885 directly to our partner bank account details as mentioned) . I did transfer $880 after correcting the error but was much disturbed. Thereafter I was sent a bill of $1038.26+bank charges) USD 1,038.26(Arrival Noticecharges)which was a shock for me. This had NEVER been discussed earlier.It was sent by a another agency (SFL worldwide) with which Me Move is supposed to have partnership. This new company would not take any responsibility for this additional bill and asked me to contact Mr Move. Mr Move asked told me they had no idea of this bill being charged to anyone earlier but asked me to pay it if i wanted my luggage delivered. Later, when I asked him again, Mr Mishra said it was in a hyperlink which was never mentioned to me since it was a huge amount, and he himself told me later that we have been charged an excess amount but took no action to refund it to me. I was forced to pay this additional amount. Lo and behold, there was more yet to come in the form of some STG charges ($316.81 +bank charges)to be paid before the luggage was to be delivered to us. I almost decided to give up since there was unexpected charged coming one after another and Mr Move took no responsibility. The tracker issued to us showed the luggage was unloaded on 06 May 2026 while SFL insisted it arrived on 08 May and still charged STG, supposedly for using the storage. Overall , it has been a horrible experience, where no one is ready to own responsibility. The job is done in a totally unprofessional manner and leaves everything to your luck. I expect Mr Move to apologise to me for their poor service and refund an amount of $1038.26 plus bank charges to me without delay.
Reply from Mr. Move
We are sorry to learn that you feel dissatisfied with your relocation experience. We take customer feedback seriously and would like to clarify the points raised in your review for the benefit of all our customers.
First and foremost, we would like to clarify that Mr. Move did not overcharge you or impose any hidden charges. The charges mentioned in your review, including the destination/arrival-related charges and storage/STG charges, were not created after shipment or added arbitrarily by Mr. Move. These charges were clearly mentioned in the relocation contract, in bold and highlighted, as applicable destination charges.
Our quotation covered the services and charges specifically included in the agreed scope. As with international household relocations, certain destination charges are payable to the destination agent/service providers and are dependent on the actual circumstances at destination, including arrival, handling and storage requirements. These are separate from the origin-side charges paid to Mr. Move.
Regarding the difference you have mentioned in the calculation of USD 850 + USD 30, we acknowledge that there was a typographical/calculation error in the communication. However, as you correctly pointed out, the amount actually transferred was USD 880, which was the correct total.
With respect to the USD 1,038.26 arrival notice/destination charges and the subsequent STG/storage charges, these were not undisclosed charges. They were part of the applicable destination charges outlined in the documentation provided to you. We therefore cannot agree with the statement that these amounts were introduced as "unexpected" or "hidden charges" after the shipment was dispatched.
We also understand your concern regarding the shipment tracking information and the dates displayed on the tracker. However, a tracking update showing a container/shipment movement or unloading date does not necessarily mean that all destination formalities, customs/terminal procedures, release formalities or delivery arrangements have been completed. Storage-related charges can therefore arise depending on when the shipment is actually available for release and delivery.
We regret that there may have been confusion regarding the destination charges and communication between the various parties involved. Nevertheless, based on the agreed documentation and contract, we do not find that Mr. Move has levied hidden charges or overbilled you, and consequently we are unable to agree to the requested refund of USD 1,038.26 plus bank charges.
We remain available to review the complete documentation with you and clarify any specific charge line-by-line. Our objective has always been to provide transparent international relocation services, and we encourage customers to carefully review the highlighted terms and conditions, particularly the section relating to destination charges, before confirming an international shipment.
If there were negative rating I would have given that one. Very unreliable, unprofessional people. Till the time the they need to take payment from you, they answer your calls and are sweet to talk to, but once the payment is done they will stop answering your calls and ignbore emails and messages. The invoice paid was much more than the quote. Besides some furniture was never delivered at all, God knows where it is. One chair badly broken but they dont want to contact insurance for you even when you have paid for insurance. Never never use their services, they are highly unprofessional.
Reply from Mr. Move
We are sorry to see that you were dissatisfied with your experience. However, we would like to clarify the factual position for the benefit of anyone reading this review.
There was no overcharging or overbilling by Mr. Move. The amount invoiced was in accordance with the agreed quotation and the applicable services/charges for the shipment. We maintain the complete quotation, invoice and payment records and are happy to provide clarification on any specific amount if required.
Regarding the insurance claim, we would also like to clarify that insurance was not purchased/paid for as part of your shipment. Therefore, we cannot initiate an insurance claim on your behalf for damage to the chair or any other item when no insurance coverage was taken for the shipment.
We understand that damage or a missing item can understandably be frustrating. However, our ability to assist depends on the services and coverage actually selected and paid for by the customer. We cannot submit or process an insurance claim where no insurance policy was purchased.
We also do not agree with the statement that we deliberately stopped responding after receiving payment. Our communication records are available and can be reviewed to establish the actual facts and timeline.
We respect every customer's right to share their experience, but we believe reviews should also reflect the documented facts. The quotation, invoices, payment records and insurance selection clearly establish that there was no overbilling and that insurance was not purchased for this shipment.
We remain willing to review any specific unresolved issue with you based on the shipment documentation and provide clarification wherever possible.
I selected MrMove for a move from India to Portugal after examining 2 other competitors. MyMove seemed the most professional; their Sales team responded quickly to questions; and follow up as the due date neared was great. The moving team arrived on schedule. Matters started going downhill from there.
The moving team had enough personnel, but the "boss" wasn't organized. They wasted a lot of time packing individual items that did not need such packaging — I brought it up a couple of times. The result: they ran out of time and finished the latter half in quite a slipshod way; they even ran out of cartons. I wanted marking of the cartons by room so that it'd be easier when unpacking — they failed to do that.
Shipment happened on schedule but matters took a nasty turn on arrival at the port destination. Their estimate of "port and destination charges" was way, way, off; they had indicated $250 to $350; it turned out to be more like $1,500. Worse, neither they or their Portugal partner, alerted me to the need for a baggage certificate from the Consulate in India… which resulted in a Customs hold up in Portugal for almost 1 month, customs duty and fees of about $2,000 and demurrage (because of customs delays) of $1,200.
They then demanded that I pay their Portugal partner in Euros even though our contract specifically said that the option to pay in INR or Euros was mine. They even lied to me repeatedly on the matter. Sandeep Rana, the boss I think, and the rest of the team simply ghosted my repeated email queries either by answering questions that I did not ask, lying about the contract (that was obvious to see) or not responding at all,
I think their partner in Portugal also played their game, pretending that timelines were short, that MrMove's transfer would not arrive in time, blah, blah, blah… so "you must pay in Euros right away". About 3 weeks before the goods were actually delivered, I had already paid 4,000 Euros to the Portugal partner with timelines slipping from "29th April for sure" to "next week" repeatedly, until the goods were actually delivered on 18th May, just 2 days before I was leaving Portugal for Canada. Overall, the experience was very stressful and, if I'd known what I now know, I'd never have shipped my goods, instead simply selling them in India.
Bottom line: MrMove cannot be trusted. They are great when selling, but they appear to be a small outfit with no integrity, and are either incompetent or wilfully obfuscating true costs which are not covered by the contract. For international shipping at least, look elsewhere.
Response to Mr. Move's reply
----------------------------------
Mr. Move is trying to make this into a "he said, she said" issue. Unlike my review, their reply is almost certainly copy/pasted from a "cookie-cutter" reply they've fine-tuned through experiences with previous disappointed customers' reviews (simply compare it to their other replies).
I stand by all that I've written.
If they were operating from any developed country, I would certainly have taken them to court.
Reply from Mr. Move
I’d keep this one factual and avoid responding to the customer’s characterizations such as “no integrity” or “lying.” The strongest response is to point readers back to the documented communication, quotation, contract, and absence of a damage claim.
Thank you for sharing your detailed feedback. We are sorry that you found parts of your relocation experience stressful. However, we would like to clarify several points because the review does not accurately reflect the documented communication and charges associated with your shipment.
First, **there was no overbilling or overcharging by Mr. Move**. The charges raised during the relocation were applicable charges associated with the shipment and destination process and were not arbitrarily added by Mr. Move. The quotation and contractual terms provided to you set out the applicable scope and charges.
We also strongly disagree with the statement that your emails and messages were ignored or that our team "ghosted" you. **Our records show that your emails were responded to and your messages were addressed.** Where additional clarification was required, the relevant information was communicated during the process.
Regarding the destination and customs-related costs, international shipments can involve charges and formalities at destination that are dependent on the actual circumstances of the shipment and the requirements of local authorities. Such matters are not equivalent to Mr. Move overbilling the customer.
With regard to the payment currency, we would also like to clarify that the payment arrangements and contractual terms were communicated during the shipment process. We do not accept the characterisation that our team deliberately misrepresented the contract or attempted to mislead you.
Most importantly, **no damage claim was reported to Mr. Move for the shipment at the time of delivery or subsequently.** Had any damage been reported within the applicable claims process, we would have followed the appropriate procedure and assisted accordingly.
We understand that an international relocation involves multiple parties, customs procedures and destination formalities, and we regret that the overall process did not meet your expectations. At the same time, it is important that statements regarding overcharging, unanswered communications and mishandling of the shipment are considered alongside the actual quotation, contract, correspondence and shipment records.
We remain available to review the complete documentation with you and address any specific factual discrepancy you believe exists. Our records are available to substantiate the charges and communication relating to this shipment.
VERY Unreliable, untrustworthy, deceiving, manipulative , I can keep on adding. We booked two containers full of house hold belongings and a car. Took full payment in lakhs and we never received any items its been 4 months our car is stuck in the customs and not cleared and Mr Move does not respond to our calls, emails or messages. Please do not use their services. Mr Move – Sandeep Rana has ruined our life emotionally and financially. We throw our bad wishes to him his staff and family who are enjoying our hard earned money. Biggest mistake in life to trust Sandeep Rana and his staff. My difficulties you have caused will hit you back. What goes around comes around Sandeep Rana
Reply from Mr. Move
We are sorry to read that you have had a difficult experience. We understand that delays and complications involving an international vehicle import can be extremely stressful. However, we would like to clarify the facts surrounding this shipment.
From the beginning, Mr. Move clearly explained that importing a vehicle into India is a highly complicated process and that customs clearance, eligibility, valuation and applicable duties are subject to Indian customs regulations. We specifically advised you to reconsider bringing the vehicle into India because of the potential complications and costs involved. Despite this advice, you decided to proceed with the vehicle shipment.
The vehicle was subsequently presented to Indian Customs, where the applicable requirements and duties were determined by the authorities. The vehicle was an antique vehicle, which further complicated the import and resulted in substantial customs-related liabilities. These are matters determined by the relevant authorities and are not charges created or controlled by Mr. Move.
We would also like to clarify that the household shipment and the vehicle are separate matters. The household goods were delivered without any damage claim being reported, and there was no overbilling or undisclosed additional charge by Mr. Move. All applicable charges were disclosed and documented.
Unfortunately, after the vehicle-related customs liabilities became clear, you chose not to proceed with taking delivery/clearance of the vehicle. The vehicle therefore remained subject to the applicable customs process. Mr. Move cannot waive or control customs duties or clearance requirements imposed by Indian authorities.
There is also an outstanding invoice on the shipment that remains unpaid, which is an important part of the financial record and has not been reflected in this review.
We appreciate that you are frustrated with the situation, but we cannot accept responsibility for customs duties, regulatory requirements or consequences arising from the decision to import a vehicle despite the concerns and advice provided beforehand.
We remain willing to discuss the matter professionally and review the complete shipment documentation, correspondence and outstanding account so that the facts can be established clearly. We believe that is the most constructive way to resolve the matter rather than exchanging personal allegations.
Unprofessional , do not use this service for your international relocation .They will charge you extra money , and will not provide any invoices .you have to pay because they have your stuff with them .On top even after paying all they ask they will just keep your some boxes and never return .I never met such thief in my life
Worst relocation company trying to cheat customers at every step
First they did video survey and estimated my inventory to be 50CBM and shared very high quote. Once I told them that all the other three companies estimated the same inventory to fit in 25CBM. They instantly reduced from 50CBM to 25CBM and shared the quote immediately.
They do not share any of their hidden costs upfront. Once you pay them initial deposit, you are in a trap as they will not return back any money. They keep charging for so many unknown things on top that your door to door will cost several times more then their original estimates. They also threaten you about their legal team if you tell them you will leave reviews about their third grade cheating techniques. Avoid them at any cost.
Reply from Mr. Move
Dear Mr. Vijaya Kumar,
We strongly deny all the false claims made in your review. It is important to clarify that **no relocation service was provided** to you by our company at any stage. You were only given an estimate after a standard video survey, which is a common industry practice. The volume revision you mentioned was based on a mutual discussion and the list of items you shared during the call — not any deception or manipulation on our part. You were clearly informed in writing that the **booking amount is non-refundable**, as it covers time, resources, and planning allocated to your case. Your allegations regarding hidden charges and threats are **completely baseless and defamatory**. We maintain complete transparency in our quotes, and our terms and conditions are always shared with every client before confirmation. Your intention appears to be to **malign our reputation with fabricated and misleading claims**, which is a serious offense. Please note that **our legal team is in the process of issuing a formal notice** to you for spreading false and damaging information about our company in a public forum. We request you to refrain from posting further defamatory content. If you have any genuine concern or query, you're welcome to reach out to our support team directly.
Sincerely,
Team Mr. Move
I recently had the pleasure of using Mr Move for my move, and I must say, the experience exceeded all my expectations. From the initial consultation to the final box being unpacked, the entire process was handled with professionalism and care
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
