While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Honest review. They do pay out. Takes longer than your mainstream bookies. My only issue is the website and app are terrible. Log you out every few seconds. Doesn’t load, really slow this reaso... See more

Rated 1 out of 5 stars

Terrible website, looks like it was made by an amateur about 20 years ago. Awful jpeg of a poker chip with white edges spins on the screen, giving an incredibly amateurish vibe. Also, you are c... See more

Rated 1 out of 5 stars

Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time,... See more

Rated 1 out of 5 stars

I've had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn't even show so I can add another card I've been on this site for 2 yea... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

mr.play is the ideal online casino to have a fun time playing casino games such as slots, roulette and blackjack while enjoying huge bonuses and more.


Contact info

1.8

Poor

TrustScore 2 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Site recommended 👍🏼

I felt obliged to write a review due to all the bad comments on here. After seeing them I feared the worst when waiting on a withdrawal from mrplay however the withdrawal actually came through very quickly. I had a small issue where I kept getting bonuses activated on my account when I didn’t ask for them and when I went to withdraw some money I couldn’t because it said I had to fulfil wagering before I could withdraw. After speaking to customer service they advised me that bonuses are automatically given unless you chose to opt out which I think is a bit daft but in the end it was relatively straight forward to opt out of that and once I had done it I was able to withdraw from my balance. I played for a little longer after doing so and managed to put together a decent amount so went to withdraw. It says on the website that PayPal withdrawals are instant but as it was early hours of the morning I didn’t expect that so waited until the morning. There was no processing email so I contacted support again who said they were working through them and were very busy so it could take a few days but they were hoping to have it done by 3pm that day. That set alarm bells ringing but to be fair the money was in my account within a few hours so I can’t say fairer than that. Overall a few small issues but in general my experience with the site has been very good so would recommend 👍🏼

December 26, 2021
Unprompted review
Rated 2 out of 5 stars

Wagering requirements were massive so I…

Wagering requirements were massive so I cancelled my bonus. They did pay out my winnings but it cost me to deposit and cost me to withdraw. Then it also rounded my winnings down so I did lose a few quid on withdrawals - that’s how they get you. A bit underhand.

December 25, 2021
Unprompted review
Rated 4 out of 5 stars

No issues at All

No issues at All. Registered account last night. Deposited tena claimed sports offer welcome. Made only 15£ on sports then requested withdrawal to the bank card. The money was ready in my bank account the same day. I didn't have any issues with mrplay. Also verified from automated system wasn't ask to upload extra documentation. Happy with them. Its honest opinion. Thanks

December 13, 2021
Unprompted review
Rated 1 out of 5 stars

Don't play on this site guys absolutely…

Don't play on this site guys absolutely shocking spent a small fortune when joining didn't get my join up bonus only a handful of the games loaded and trying to get a bonus was like watching paint dry these rouge sites need closing down they are the highwaymen of casino's they will Rob you blind steer clear

December 8, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute crooks

Absolute crooks! Spent a fortune and not one bonus feature. Very greedy. Very boring. No fun. Use a more reputable site. In future I think I may go and light £20 notes on my front lawn while hitting myself with a shovel. It would definitely be more fun.

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

This site is a Scam and also it made me…

This site is a Scam and also it made me realise I am dumb to spend my hard earned cash on a website that just scams you. I was playing roulette and my number came through and I would have won £3500 but instead a message comes bet rejected after saying bet accepted . So I need to stop gambling full stop . I might as well give my hard earned cash to a random guy on a street. That’s what we are doing when gambling on these stupid sites. Just the thrill of chasing money.

November 17, 2021
Unprompted review
Rated 1 out of 5 stars

This site is a scam it’s sister site is…

This site is a scam it’s sister site is bet target and other I advise people to stay away 100 percent scam they were stupid enough to post all there sister sites to me I asked them before but someone on there live chat gave me them all I will post all of them they refused me details off my account and to delete my details they take 2.5 out of your deposit this site should be seen by the gambling commission but they won’t do anything because they are also terrible plz stay away I will put all sister sites on a review so you can feel safe they also rob you off any free bets please delete this site and sister because you won’t be paided

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

Do not even think about joining this…

Do not even think about joining this site!!
Be warned they will make it very easy to place money in your account, they charge you for the pleasure of this?
If you do manage a small win! they also take a fee to take your money back lol.
complaints take a life time to sort out, which you will not be happy with the end result!
save yourself stress, connection is slow as they are based abroad.
Be warned stay away.

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!!!!!

Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager £650. Site is really slow too. AVOID

October 24, 2021
Unprompted review
Rated 1 out of 5 stars

Firstly they charge you 0.25% to make a…

Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.

October 20, 2021
Unprompted review
Rated 1 out of 5 stars

Quick to take your money

Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!

October 18, 2021
Unprompted review
Rated 1 out of 5 stars

I cannot recommend this bookie at all

I cannot recommend this bookie at all.

They charge a commission on deposits and they charge a fee on withdrawals! A few bookies will charge one or the other but I have never known one to do both.

Their sports betting page takes ages to load, if ever. It is as if they want you to lose patience and go to the Casino instead.

The free bet offer includes an obscure clause saying that if you have had a free bet with one of their affiliates in the past then you are ineligible! As if a regular punter is going to know what bookie is affiliated with what! What a miserable and wretched way to catch punters out.

Luckily I only deposited twenty pounds. If you deposit any money with Mrplay after reading this then you are a fool.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

Run a mile from this site huge headache…

Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time, strangely the deposit function works amazingly fast. The slots have the lowest win percentage i have ever experienced at a casino apparently £20 is a big win after you spend hundreds. No chances to claim your losses back at all. Outright fraudsters. Avoid like the plague.

October 7, 2021
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Try to use excuses to limit your account. Every pic of ID is "a bit blurry" funny that the same pic is valid practically everywhere else. Avoid.

October 5, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look