This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more
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Review summary
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Reviews shaping this summary
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
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I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more
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From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more
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Company details
Written by the company
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Contact info
34 Coventry Close, BH213UP, Wimborne, United Kingdom
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4.9
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Goods arrived exactly as described
Goods arrived exactly as described: packed well and delivered promptly
February 10, 2025
Reply from MrPottery
Hello Maxine. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
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Prompt service
Prompt service, good communication, well wrapped, safe item. Thank-you! 🤩
February 7, 2025
Reply from MrPottery
Hello again. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Immediat response to my order
Immediat response to my order. It was reassuring. The cups arrived well packaged and in perfect condition. I recommend this firm
February 5, 2025
Reply from MrPottery
Hello Juliet. Thank you for your 5* review. That's great to hear. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Katy. Thank you for your 5* review for our china matching service. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Excellent
Excellent, thrilled with my pottery
But I have a problem I ordered a cream
Jug and realised I had one😱😱 can I return for a refund .
Sorry Pamela Clarke
February 2, 2025
Reply from MrPottery
Hello Pamela. Thank you for your 5* review. That's very kind. Yes absolutely you may return the cream jug for a full refund within 14 days of receipt. However, you will need to bear the return postage cost yourself in these circumstances. Best regards, The MrPottery Team.
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Items very well packed and arrived in…
Items very well packed and arrived in excellent condition, delivery quick and would look again to purchase from this seller in the fiture
February 2, 2025
Reply from MrPottery
Hello Janice. Thank you for your 5* review for our china matching service. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Awesome experience every time
I thoroughly enjoy shopping on the MrPottery website because they frequently have in stock items which are difficult to find anywhere else. Their items are the best quality as well. There have not been any problems with their shipping to my home on the West Coast of the United States from their location in England. They are responsive to emailed questions and concerns; the responses from Mike are genuinely thoughtful and helpful as he gives real answers. Items are a great value and they are exceptionally well packed. Have a great fun buying on their site!
January 23, 2025
Reply from MrPottery
Hello again. Thank you for taking the time to write such a thoughtful and lovely review. That's great to hear. Please do let us know if we can help again. Best regards, The MrPottery Team.
All round excellent service
Good website. Prompt delivery. Items just as advertised. Excellent value for money
January 31, 2025
Reply from MrPottery
Hello Ian. Thank you for your 5* review. That's very kind. Do let us know if we can help again. Best regards, The MrPottery Team.
They were unable to fulfil the order…
They were unable to fulfil the order but communication was excellent and the refund was immediate.
January 25, 2025
Reply from MrPottery
Hello John. Thank you for your 5* review, especially in the circumstances. We appreciate the understanding. Please let us know if we can help further. Best regards, The MrPottery Team.
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This is the first time I have found…
This is the first time I have found exactly what I wanted. It was advertised correctly and was a good fit. Good service. Thank you.
January 20, 2025
Reply from MrPottery
Hello again. Thank you so much for your 5* review. That's great to hear. Please get in touch if we can help again. Best regards, The MrPottery Team.
A fair price with free delivery
A fair price with free delivery. Product excellent, as advertised. Good delivery time.
January 21, 2025
Reply from MrPottery
Hello Janet. Thank you for your 5* review for our china replacement shop. Please get in touch if we can help again. Best regards, The MrPottery Team.
Lucky to have found these storage jar…
Lucky to have found these storage jar seals for Hornsea Saffron. Arrived in good time and fitted perfectly.
January 19, 2025
Reply from MrPottery
Hello Linda. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
I am not complaining about your
I am not complaining about your company, but the DPD delivery was awful to be honest don’t think they even tried to deliver the parcel the house is easy to find without all of the instructions that were sent to you should receive the goods on Wednesday the 5 th February so will you know if they come
January 18, 2025
Reply from MrPottery
Hello Sheila. Thank you for your 4* review. With regards to DPD, once again, you might have better success with your DPD deliveries in the future if you provide an address which includes your house name rather than just a street! Regards, Mike Eley (Managing Director), MrPottery Ltd.
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Love Mr Pottery
This is the third time l have used MrPottery and l’ve never been disappointed. Speedy service, items securely packed and in really good condition. I would recommend them any time.
January 23, 2025
Reply from MrPottery
Hello Mrs Heley. Thank you for your 5* review and continued business. We really appreciate both. Please do let us know if we can help again. Best regards, The MrPottery Team.
You came up trumps again.
I received very prompt and efficient service for a second time. Mr. Pottery is a delight to deal with.
January 20, 2025
Reply from MrPottery
Hello Alan. Thank you very much for your 5* review and continued business. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Quick no problem great…
Quick no problem great condition,keeping my parents crockery collection going x
January 14, 2025
Reply from MrPottery
Hello Jo. Thank you for your 5* review. We are delighted we have been able to help keep your parents crockery collection complete. Please do let us know if we can help you/them find any more pieces. Best regards, The MrPottery Team.
Wrapped really well
Wrapped really well. A lot of care taken. Prompt delivery. Will order again from them.
January 15, 2025
Reply from MrPottery
Hello Ann. Thank you so much for your 5* review. Do let us know when we can help again. Best regards, The MrPottery Team.
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Good experience
The pieces arrived safely, as described, very well packed, the communication from the company was good.
January 15, 2025
Reply from MrPottery
Hello Fiona. Thank you for your 5* review and kind feedback. That's great to hear. Please get in touch if we can help again. Best regards, The MrPottery Team.
Royal doulton strawberry fayre
The items I ordered were exactly what I wanted.The condition,packaging & delivery was superb.Many thanks.
January 13, 2025
Reply from MrPottery
Hello Anne. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Very well packed to ensure safe arrival…
Very well packed to ensure safe arrival and plates in excellent condition Thank you
January 12, 2025
Reply from MrPottery
Hello David. Thank you for your 5* review. That's very kind. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
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