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Mrs. Alice Reviews 

2,077
•
TrustScore 4.5 out of 5

4.6

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often noting their uniqueness and how well they are designed and executed. Many people are delighted with the swift delivery service, finding their orders arrive quickly and are always packaged with exceptional care and beauty, making the unboxing a special experience. Reviewers also highlight the excellent customer service, appreciating the professionalism, responsiveness, and how well they are kept informed about their order status. However, some customers experienced significant delays in receiving their orders, with items not arriving by promised dates, particularly around holidays, leading to frustration. A few people also mentioned issues with product quality, such as items appearing cheaper than expected or arriving damaged, and some found customer service unhelpful when these problems arose.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing delight with the quality, beauty, and... See more

Quality

People report positive experiences with quality, often describing products as luxurious, perfect, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swiftness of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the amazing and outstanding care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,077)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Candlesticks and bows

Candlesticks, candles and bows with names as placeholders very beautiful and packaged in a sublime way . Thanks. I didn’t give the last star because it’s a bit too expensive for me . However I recommend it for those who appreciate the elegant and tasteful Christmas table.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Bear

Well packaged well made looks beautiful something that will last a long time
Highly recommend thank you …

December 10, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality, nice designs and wash well

I have made three purchases of tablecloths from Mrs Alice. They are very good quality and lovely designs and used pretty much all the time. Would be five stars except for a little issue about the discount for signing up to the mailing list, which wasn’t applied automatically and therefore has to be applied to a future purchase

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

High end placemats

Very good quality placemats, definitely high end! Fast shipment, very well packaged. Happy with the purchase

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas came early!

Receiving my parcel from Mrs Alice was an absolute delight! I bought one of the christmas table sets and everything was so beautifully wrapped it was fun to open. The items themselves were high quality. The set was also good value as buying the items individually would have cost a lot more. I'm really excited to set my christmas table and the set will last for years to come. I think I now have a new hobby and will definitely be a return customer.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous packaging

Easy ordering, prompt delivery and AMAZING packaging keeping items ordered in perfect condition. Bought last Christmas and this Christmas and would definitely use again. Thanks for fab service

November 30, 2025
Unprompted review

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