Mrs. AliceReviews 

2,075
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their uniqueness and how well they are designed and executed. Many people appreciate the fast delivery and the exceptional care taken with packaging, describing it as beautifully wrapped and a delight to unwrap. The customer service is frequently mentioned as great, with quick and helpful responses that make customers feel valued. However, some people mentioned issues with delivery delays, particularly around holiday periods, and some felt that customer service was unresponsive or made conflicting promises regarding shipping. A few other people also felt that the product quality was not as expected, with items appearing cheap or arriving damaged.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the products as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering from a gorgeous... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,075)

436 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged goods and no refund. Avoid this company.

I ordered 2 beautiful Christmas trees for my tablescape. One tree had pearls that need to be reattached and the second tree arrived with a broken base. In addition, the bubble wrap around one of the trees was dirty. I wrote Mrs. Alice and was offered a $30 refund on an order that was $268.

December 16, 2025
Unprompted review
Mrs. Alice logo

Reply from Mrs. Alice

Hello,

Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you described.

We’ve carefully checked our system and, with the details provided, we’re unable to locate an order matching this situation. We always want to make things right, if an item arrives damaged, we consistently offer either a full replacement or a full refund.

Please reach out to us directly with your order number so we can look into this properly and resolve it for you as quickly as possible. We’d really appreciate the opportunity to help.

Kind regards,
Mrs. Alice Customer Care

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my dining table, especially at Christmas look fab!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I needed to redirect my order as it…

I needed to redirect my order as it hadn't arrived before I was due to go on holiday. The customer care team quickly made the changes and the item was despatched and safely received in my absence

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Excellent experience! My order arrived safely and beautifully packaged. The quality exceeded my expectations, and the customer care from Mrs. Alice was outstanding, friendly, responsive, and thoughtful. I truly appreciate the attention to detail. Highly recommend and will definitely order again!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

🎀 Understated Luxury & Beautifully Realised 🎀

My first experience with Mrs. Alice has been nothing short of exceptional. I purchased two lamp shades along with two rechargeable lamps, and from the moment the parcel arrived to the unveiling of each piece, I was met with a sense of refined craftsmanship and thoughtful care. 🌸🌹

The packaging was impeccably presented: elegant, meticulous, and clearly designed with the customer experience in mind. Such attention to detail is increasingly rare in the UK, and unwrapping each item was a genuinely gratifying experience.🎁

The lamps now sit beautifully in my hallway and by the window, subtly transforming my home. They not only bring warmth and harmony to the space, but also convey the distinctive elegance and timeless character that define🎀 Mrs. Alice 🎀.

This purchase was both a delightful surprise and a memorable experience. I look forward to returning to Mrs. Alice 👸🏼 in the future and once again enjoying a shopping experience that feels both personal and sincerely considered.

December 12, 2025
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Whilst my order arrived a little later than I expected. The packaging was adorable and such a luxurious experience to open, my two rattan turkey's are adorable and much nicer than the pictures express. So happy with my purchase.
Would have been five stars if they had arrived in time for our Thanksgiving party.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Order not Delivered - No Communication from Company

I placed an order on 4 December (Order #156559) for items I require for a dinner party I am hosting tomorrow (13 December). At the time of my order, each of the items were reflected as being in stock and the estimated shipping time indicated I would receive my items ahead of my event. My account was immediately debited.

It is now 12 December and I have not received any communication from the company nor I have received any order updates. When I attempted to track my order on the website, I was retroactively informed that one of the items was back ordered. This was not indicated at the time of my initial order. I have requested to cancel my order and for the full amount to be refunded and have still not received any communication from the company. I query whether this company is a going concern.

December 12, 2025
Unprompted review
Mrs. Alice logo

Reply from Mrs. Alice

Hello Emilia,

Thank you for taking the time to leave your review. We sincerely apologise for the delay in dispatching your order and for the lack of communication you experienced.

This period has been exceptionally busy for us, and unfortunately your order was impacted. We completely understand how frustrating this would have been, especially given the timing around your dinner party, and we’re very sorry for the inconvenience caused.

We can confirm that your order was cancelled and a full refund was processed over the weekend back to your original payment method. Depending on your bank, it may take a few business days for the funds to appear in your account.

We truly regret the experience you’ve had and appreciate you bringing this to our attention. Your feedback helps us improve, and we apologise again for falling short on this occasion

Kind Regards,
Mrs. Alice Customer Care

Rated 5 out of 5 stars

My order arrived quicker than I thought…

My order arrived quicker than I thought as it was all monogrammed. It came beautifully packaged inside a stunning Christmas gift box. Can’t wait to see my girls faces when they open their gifts. Really great company to deal with.

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

Candlesticks and bows

Candlesticks, candles and bows with names as placeholders very beautiful and packaged in a sublime way . Thanks. I didn’t give the last star because it’s a bit too expensive for me . However I recommend it for those who appreciate the elegant and tasteful Christmas table.

December 10, 2025
Unprompted review

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