Mr Shifter (Middlesbrough) Removals and Storage Reviews 419

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the moving process smooth and stress-free. Many people highlight the exceptional service, noting the care taken with belongings, prompt arrivals, and the team's willingness to go above and beyond. The delivery service is frequently commended for its speed and careful handling, ensuring items arrive safely and are placed exactly where desired. Reviewers also appreciate the user-friendly experience from initial contact to completion, often describing it as seamless and well-organized, with competitive and transparent pricing. However, some customers mentioned that while the service was excellent, the price for storage could be a little high, though still secure.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

User experience

People report positive experiences with the user experience, with many reviewers stating they would not... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely First Class Service In October last year we had an emergency to move my parents into new accommodation. Mr Shifter came to the rescue within a week to move them. The lads were though... See more

Rated 5 out of 5 stars

Pleasure to deal with from my first call to safely moving us to our new house. Nothing was too much trouble for the team, courteous, respectful, helpful and understanding even when they had to wait 2... See more

Rated 5 out of 5 stars

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new... See more

Rated 5 out of 5 stars

A superb service throughout! From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provide... See more

Company replied


Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

We pride ourselves on the fact that the majority of our business comes from the personal recommendation of satisfied former customers. All our local and long distance work is quoted on a fixed price quote, we would recommend this and we would send an estimator to your premises to carry out a free, no obligation assessment and quotation. If you require, we are able to provide cartons, transit robes, bubble wrap, tape and packing paper for your removal. All removal prices quoted or charged are plus VAT. Unless otherwise stated the price we quote on an hourly basis or as a fixed price provides the customer with a vehicle and a two man crew. If you feel that you would like to use extra men on your move we can arrange this for you. Likewise, if we feel your request demands more manpower we shall quote accordingly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Mr Shifters, first class service and storage.

Although we have used Mr Shifter many times over the years we had a complicated move and we used them twice with a couple of months in between the moves. We couldn’t recommend them enough, nothing too much trouble. And storage was at a very competitive rate. We now should be moving to our new forever home in early July so we will be getting our furniture out of Mr Shifters storage and Ito the new house, I know it will all go without a hitch. Thank you Mr Shifters.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from booking to leaving…

Amazing service from booking to leaving the property. Friendly and professional, happy to take direction but also use own common sense as where to put things. Used 3 times now over the years and highly recommend them.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, the team on the day were great and so helpful, they really went above and beyond for us especially with the housing people messing us around so much! Highly recommend them!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic removal company .. highly recommended!

I’ve used Mr Shifter a few times now and every experience has been fantastic. The team are always hardworking, reliable and make the whole moving process completely stress free. They take great care with everything and always go above and beyond to help. There has been no breakages and all my belongings were taken care of. I have a huge headboard which we didn’t think was going to go up the stairs ..but the boys made sure it did ! I wouldn’t use anyone else and highly recommend Mr Shifter to anyone looking for a professional and friendly removal company. Keep up the great work team!!

May 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Les and Jeff from Mr Shifter removals…

Les and Jeff from Mr Shifter removals recently helped us move house. I can not praise them enough. What could have been a stressful day was made easy because of their professionalism, attitude and friendliness. Nothing was too much trouble. They worked so hard and where so accommodating. I was amazed at how smooth the whole day ran. Their estimated timings were spot on, from arrival, packing the van, traveling to our new home and unpacking and placing furniture. This was only a temporary move before a more long distance move to Scotland. I will definitely be contacting Mr Shifter again and asking for Jeff to move us to Scotland, sadly Les prefers local jobs, but I am sure that the other staff at Mr Shifter are as equally professional. Thank you both, it meant a lot to have such a positive removal experience.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Outstanding company. From enquiry to the move they were great. Communication was excellent throughout. The lads were superb and made Mums move so much easier (Dave, Lee and Sam).
100% recommend Mr Shifter if you’re looking for a removal company.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Absolutely lovely people. Made our moving day go so smoothly and less stressful. The lads moving us did not stop all day, despite the ridiculous amount of stairs we had they were like machines. Lots of helpful advice and tips from them and so hard working and very careful.
The office contact before and after the move was brilliant, reassured us all was going to schedule and we knew what to expect and when.
Would highly recommend to all my friends and family.

March 26, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Helpful, flexible, hard working

Not the cheapest but certainly very helpful and flexible. They provided storage at the last minute, and nothing broken or damaged, even though we hadn't wrapped things too well.
Their workers were very hard working, up lots of fights of stairs, despite having a four hour drive both ways.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

From the initial booking to the day of the move efficient and polite customer service. The team loaded our furniture with great care and were extremely hard working. Can recommend 100% customer service

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Superb removal company

Superb removal company, great team of removal men , did a great job at short notice moving from Darlington to Newbottle, Houghton le Spring very professional and well organised.

December 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I recently used Mr Shifter to pack up…

I recently used Mr Shifter to pack up my house contents and take everything into their storage facility. The two guts who came were professional and efficient taking care with delicate items. Would definitely recommend them.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Mr Shifter Removals…

I cannot recommend Mr Shifter Removals highly enough. From the initial enquiry through to the completion of our office move, their service was nothing short of exemplary. In addition to transporting our equipment, they also securely stored our items for a period, all of which were returned in perfect condition.

The team conducted themselves with the utmost professionalism, demonstrating both efficiency and great care in handling our business assets. Punctual, courteous, and well organised, they ensured that what is often a stressful process was instead smooth and entirely manageable.

Every item was treated with respect, I would not hesitate to employ their services again, and I wholeheartedly commend them to anyone seeking a reliable and distinguished removals company.

November 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look