Got my first box and I am very pleased with the detailed instructions (with pictures in a booklet), video support, patterns, and fabrics provided. The patterns are for useful items. In addition, the “... See more
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Shipper had thrown my package out of their car into our gravel driveway instead of getting out of the car and placing it by the house. I let Mrs Quilt know and they responded right away and are looki... See more
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I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a sub... See more
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I did not find the package as expected and my surveillance video did not show a delivery. I quickly emailed to report it. They were concerned and continued to stay with me til I got the package. It h... See more
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Company details
Written by the company
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contact info
Netherlands
- support@mrsquilty.com
- mrsquilty.com
4.5
Excellent
533 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I love their quick replies to my…
I love their quick replies to my questions and the boxes are just wonderful with the great fabric and all of the projects are great for a beginner like me.
July 15, 2025
Unprompted review
Reply from Mrs. Quilty
Hello there, Iris! We’re so happy to hear this — thank you! 💕
It’s wonderful to know that our quick replies and beginner-friendly projects are hitting the mark.
We’re honored to be part of your creative journey and can’t wait to see what you make next!
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Wonderful customer service
I love the quality of the fabric and other products that I have purchased. They have always been quick to resolve any issues that I have had. Thank you for your great customer service and wonderful products
Angi Lannigan
July 17, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Angi! Thank you for your lovely review! 🌟
It means so much to hear you’re enjoying the quality of the fabric and that our team has been there for you whenever needed.
We’re always happy to help — and so grateful for your continued support!
CUSTOMER SERVICE
Quickly responded to all questions. Even on the weekend which was fabulous.
July 13, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Lenna! Thank you so much for your kind words and the 4-star review! 💛
We're thrilled to hear that our weekend support made a difference — we're always here when you need us.
If there's anything we can do to earn that extra star next time, please don't hesitate to let us know! 😊
What I love most about Mrs.Quilty are…
What I love most about Mrs.Quilty are the videos which go step by step through the sewing process. Much better for me as I am a visual learner. This is much improved since the beginning. I find it difficult to follow the computer instructions ex. How to find my account, typing in a code in a short time and saving the videos, but may be my lack of skill. Overall I am pleased.
July 15, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Joan! This is such helpful and thoughtful feedback — thank you! 🧵
We’re delighted the step-by-step videos are making your crafting experience more enjoyable. And don’t worry — navigating tech can be tricky!
We’re here anytime you need guidance.
So glad you’re with us!
Superb customer service
Mrs. Quilty makes me feel like I'm their ONLY customer, and in a world that can make you feel so small - even when you are right - that's a big deal and a company I WANT to do business with!
July 15, 2025
Unprompted review
Reply from Mrs. Quilty
Dear Mr. Gale! This absolutely made our day — thank you! 💖
Making you feel valued and cared for is exactly what we strive for, and your words mean the world.
We're so grateful to have you in the Mrs. Quilty family!
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Super helpful video instructions.
I’m enjoying my first Mrs Quilty box, but the most valuable part is the videos by Erica. They are clear and easy to follow. I’ve completed two projects and will start a third soon. The videos make it so many ch easier for a beginner like me.
July 12, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Susan! Thank you so much for your kind words!
We're thrilled to hear you're enjoying your first Mrs. Quilty box and especially that Erica’s videos have made the projects easier to follow.
That’s exactly what we hoped for — to make creating fun and approachable, especially for beginners.
We can't wait to see what you make next! 🧵✨
Responding to my email within 15 minutes
July 9, 2025
Unprompted review
Reply from Mrs. Quilty
Hi Denna! We're so glad we could get back to you quickly — your time is important to us!
Thank you for your review, and we're always here if you need anything else 💛
The customer service is great
The customer service is great. I need to change a delivery date on my quilt box because it wasn’t scheduled to come for 4 months. I was going to use the “chat with me” but there was a long wait. So I switched to email. With in 24 hours we were communicating back and forth. Customer service made sure they knew exactly what i wanted and with in minutes everything was corrected. It was easy to work with them.
July 5, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Darice! Thank you for sharing your experience!
We're so happy to hear that our team was able to make the change quickly and clearly.
We truly care about getting things just right for you, and we’re always here to help anytime you need us.
Happy quilting! 🧵😊
Superstar service
Mrs. Quilty customer service goes above and beyond. They answer requests and questions almost immediately. The timeliness and friendliness of their responses is top tier. You always know they are there to make your experience first class.
July 7, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Nickie! Wow — thank you for such a thoughtful review!
It means the world to us that you feel supported and valued.
Providing fast, friendly help is a big priority for us, and we're so grateful to have you as part of the Mrs. Quilty community 💖
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Question about tutorial
You guys were great . Got back to me in less than a minute and answered my question. Thanks!
July 4, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Lessa! Thank you so much!
We're thrilled we could answer your question so quickly.
If you ever need anything else, don’t hesitate to reach out — we're always here to help 😊
My first box I was excited to get
My first box I was excited to get. Of course I was excited and anticipating what was in it. At first I was disappointed with the color choices, because I am not a blue color person….but..when I put the placemat together I really liked it. This morning I but the block together and love it! The fabrics are quality fabric. Customer service was great to deal with!
July 1, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Dawn! We’re so glad the project grew on you!
Sometimes those unexpected colors can surprise us.
Thank you for giving it a chance and for your kind words about the fabric quality and service 💙.
Happy quilting!
I love Mrs Quilt
I love Mrs Quilt. I just finished my first project from my second box. The block of the month quilt. Clear instructions for this beginner sewist. I love all the colors, the quality of the fabric is just beautiful.i also love all the items in there shop everything you’ll need us right there. I can’t wait for next months box.
June 28, 2025
Unprompted review
Reply from Mrs. Quilty
Hi Lainey! We love hearing this!
It means so much that you’re enjoying the projects and that the instructions are working well for a beginner.
Thank you for sharing your journey with us — we can't wait to send your next box! 🧵💛
The response was so quick and so…
The response was so quick and so unbelievable. They cared about my concerns and address them right away.
What a great company
June 27, 2025
Unprompted review
Reply from Mrs. Quilty
Hello there, Marilynn! Your words truly mean a lot, thank you!
We’re here to support you every step of the way, and we’re so happy we could help promptly 💖
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I ordered my first box then got busy with other things, paused, now back again
I ordered my first box, but then life got in the way, so I had to pause my subscription. Now, six months later, I've lost all the downloads that came with the first box. One quick email and they sent me the link to each item. I can't wait to get started on making the cute animals I have seen on Facebook.
June 27, 2025
Unprompted review
Reply from Mrs. Quilty
Dear Arlene! We’re so glad we could help you get back on track!
Life can definitely throw us off sometimes, but we’re happy you’re ready to dive back into those cute animal patterns 🐢🐰.
Thanks for sticking with us!
Not the best experience.
Well my experience wasn’t so great because my box arrived damaged and smashed in on the top left hand side. But Mrs Quilty customer service is sending me another whole kit, even though I only asked for a replacement empty box because I like to store them in order until
I have time to do each project. Additionally, each email that came about the impending arrival of box #2 showed a picture of a box whose contents looked nothing like what I received so when I finally saw what was in the box it was a bit of a letdown. I don’t think it is good to do this; it is misleading.
June 21, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Mary! Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.
We're so sorry your box arrived damaged — that's certainly not the unboxing experience we want for you.
While we’re glad our team was able to send a full replacement (even beyond your request), we completely understand your disappointment, especially regarding the image shown in the emails versus the actual contents.
We're actively working with our team to improve how we communicate upcoming projects to avoid confusion in the future.
Thank you again for your understanding and for being part of the Mrs. Quilty community 💛
We're grateful to have you with us, and we're here if you ever need anything else.
Customer Service member provided quick response to my query
Customer Service member provided immediate response to my query. Extremely helpful and backed up the company's 100% guarantee of happy or your money back. Plus she went the extra mile.
June 25, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there! Thank you for your wonderful words!
We truly believe in our guarantee and are so glad our team could support you the way you deserve.
We’re grateful to have you as part of the Mrs. Quilty family 🌟
Best sewing box ever
Best sewing box ever. Very affordable. The patterns are easy to follow and the fabric is top notch. I'm on my second year with my subscription.
June 25, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Faith! Two years! That’s incredible! 🥰
We're beyond grateful for your loyalty and so happy you’re still loving the boxes.
Thank you for the kind words and for making us a part of your creative life.
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Reply from Mrs. Quilty
Hi there, Patricia! That’s exactly what we hope for, instant inspiration! 💡
Thank you for sharing and for being a part of our creative community!
Great customer service
So far customer service answers email right away. Animal patterns were only showing the turtle. They sent me the link to all that worked instantly.
June 22, 2025
Unprompted review
Reply from Mrs. Quilty
Dear Val! Thank you so much for letting us help!
We’re so glad the updated links worked for you and that you can now enjoy all the adorable animal patterns 🐢🦊
I had an issue with signing into my…
I had an issue with signing into my account to change my address and to review my subscription. Kelvin was great in assisting me with finding my account and changing my shipping address.
I Love the fabrics that are sent. I feel joy when I open my box.
Amanda J
June 21, 2025
Unprompted review
Reply from Mrs. Quilty
Hello there, Amanda! Thank you!
We’re thrilled Kelvin was able to help and that your experience with us brought you joy.
That’s what it’s all about. Happy sewing!
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