MR London Reviews 177

Had my imac repaired(new hinge and new SSD Disc) by MR and was very satisfied with the service. Habib, the engineer who worked on my mac kept me informed of progress and was very helpful all round.

AAA* service! Quite possibly the most honest, helpful and sincere bunch of guys I've had the pleasure of doing business with in the last year. Nothing was problem, they were calm and kind throughout my repair, and they were fast.

Repaired my Macbook Pro (full display replacement) under warranty in 3 business days. Great team and service

Great service. Good repairs - quick & transparent. Friendly staff.

Fast and honest. And have a not useless notification system keeping you in the loop of when your stuff is ready and fixed.

Very helpful staff and repair was quick.
I would definitely recommend.

Friendly and helpful staff. advice and repair of my Mac air book completed quickly . Very happy customer would highly recommend

Superb service. While fixing my iPhone they identified an issue with my computer and solved that too. And they fit the repairs around my schedule which was extremely helpful. I would recommend them with no hesitation.

Thank you Mr Islington for your outstanding service. Got my MacBook fixed, and through the effort and initiative of staff Apple paid for the hefty repair bill. They also kept me updated with the progress of the repair.
Excellent service, super friendly staff. Would definitely recommend Mr Islington!

Thanks MR Shoreditch. Friendly, efficient service with great communication. I will be back with my other apple products not covered by warrantee for repair.

Really great friendly and efficient service. Would definitely recommend them as both their work and service is outstanding!

Used them twice, each time great and quick service.

I took my Macbook in because for several months I'd been having a problem with the battery. A week later they told me it was ready to pick up. When I got there they claimed they'd run every test but they hadn't been able to find anything wrong so they hadn't done anything. I got the computer home and immediately had the exact same battery problem as before. Complete waste of time.

I called Apple to get a "service" basically a replacement of my MacBook Pro battery, they gave me a Price of £199, but the Genius bar in Covent Garden had no appointments for 10 days, they suggested they could make an appointment with my nearest Apple Authorised Repair shop who would provide the same service but with a shorter wait.
The confirmation email came in, mostly bold black large text, but in small grey text "Service pricing and terms offered by your Apple Authorized Service Provider may be different from those offered by Apple".
So, I just thought I should check it wasn't too different. called MR Islington, explaining I had an Apple arranged appointment, but just wanted to check if
a) they had the battery as a stock item (no they didn't, fair enough)
and
b) I'd seen that they might charge a different price to Apple themselves, could they confirm what it would cost?

The agent told me they are usually "cheaper than Apple, not by much, but a bit". I asked if they could say by how much, they asked me to confirm the model and went away to check. Came back with two figures - "about £600 or about £300", but couldn't say which until they had the machine. Given Apple themselves charge £199 to replace, there's surely not much more expensive you can do to a battery. I cancelled immediately so I can't comment on the quality of service being "identical to Apple", but the pricing certainly seems very different.

Apple's fault too as the price warning text in their email it tiny and grey, unlike the rest which is twice as big and clear black.

Excellent service twice at Liverpool Rd. Very quick and efficient and even stayed open to solve a phone problem so that I did not need to return next day

My [DOWN] key as a developer has been broken for a year and it got fixed in less than 10mins. I didn't think the service would be so great! Thanks very much for your great service - free of charge too! Couldn't be better ;)

Great, easy experience. These guys were pro's and it was so seamless. They seem to have done a great job on the laptop screen as well: it's back to how it was before.

Would highly recommend.

I visited the Shoreditch branch late on Monday evening without an appointment regarding a MBP with a screen backlight that suddenly refused to come on, rendering the machine unusable.

Leaving the machine with them, I received an SMS and email update less than 24 hours later informing me it was ready for pick up.

It turns out during investigation, they were able to bring it back to life by reseating a cable inside the laptop.

I was charged a very reasonable £35 labour charge for their time and had a fully functional machine back upon collection. It would have been very easy for them to claim I needed a much more expensive repair or charge their full diagnostic fee so I am really happy with the service I received.

Excellent service. Sorted out my iPad mini and were friendly and helpful. Highly recommended for quick, efficient service.