MR London Reviews 177

If I could give 0 stars I would. The Islington branch of MR Systems are the most incompetent bunch of people I have ever come across!

I was recommended by Apple to go through these guys as they were quicker than the 4 day wait for an Apple store appointment but in the end it took these guys 15 days for them only to tell me they had failed to obtain an unlock code for a simple Firmware lock that had come up on my iMac.

Communication is non-existent, I would ring these guys everyday and receive no answer but when you go to the actual store there are barely any customers in there and everyone is sat in the back office! When I did manage to get through to them on the phone they would have no update for me and tell me they will call back the same day with news, only to not return my call and have me chasing them days later.

I sent the store all the necessary paperwork (proof of purchase and my ID) for them to request an unlock code from Apple but they constantly failed to obtain one saying Apple will not accept my documents. I called Apple again and they spoke with the MR Systems store directly who informed Apple that it was miscommunication and that they did indeed manage to unlock my iMac so it would be ready for collection the next day, however when I turned up the next day to collect my iMac they told me this was not the case and they were still working on unlocking it!

I finally gave up and took my iMac back from them and went directly to Apple with THE SAME proof of purchase documents and ID. Apple managed to unlock my iMac within 48hrs FREE of charge (MR Systems demanded £35.00 from me before they even resolved the issue).

Save yourself the trouble and go straight to Apple, these guys are useless and will keep you in the dark whilst demanding payment!

Great and quick service
I had some problems with my macbook keyboard and trackpad. They no only accommodated me on the spot, but solved the issue and replaced a piece of hardware in 20 minutes. Great service, and you can use your AppleCare plan with them. I used the MR Islington branch.

The Apple Shop on Regent Street said I needed a new top case and it would take 3 weeks. MR replaced it in 3 days for the same price. I then got honest (advised to buy the cheapest option) on a new back up drive. I was very satisfied.

Lovely guys at the Shoreditch branch. Popped in with a pathetic battery on my iphone 6s. Booked me in quickly, and let me use their wifi and do some work during a quick repair.

Also gave me some advice on a 2012 macbook pro that's slowly dying, and I've now got some decent diagnostic information to go and decide if it's a repair or replace job.

New battery £25, done in 30 mins, and with a smile. Happy customer!

Went here with my iPhone SE which was dead - guy took a glance in the charging port with a torch and said it was "probably" that the pins were bent and so all he could advise was a handset replacement. Followed up with Apple Genius Bar and they figured out within minutes it was impacted lint preventing the charger connecting and the pins were straight. Sorted it completely and I walked away with a fully working phone. I'm not giving one star for rudeness or anything like that, just that the whole customer experience was a complete waste of time and would have led to the wrong decision had I trusted them - which I did not.

Friendly and efficient. Great job.

Fast and efficient service by helpful staff!

Repair done quickly and the price was good. I have used MR systems over many years and have a lot of trust in them.

Really quick turnaround - impressed !

AVOID AVOID AVOID COWBOYS - Save yourself valuable time and go directly to Apple as they charge the same prices but don't have the level of expertise you would expect. Was told by Christopher McCrossan that they are too busy to assist me and that I should go to Apple! I received a terrible service from from start to finish.
When I picked up my laptop I realised my screen was not connected when I called and informed them they insinuated I was lying and denied touching my laptop despite my screen being fine prior, I had to spend another journey going back for them to apologise once they found it was returned disconnected.

Fantastic Service and highly recommended. I took my MacBook Pro in after powering up problems. The logic board was replaced within two days and covered under Apple warranty. The technical team were extremely helpful and the speed of service excellent.

AVOID THIS PLACE!!
I really depend on my laptop to work, so taking 5 days to do a simple checkup was a waste of my time. Also, once I agreed to go ahead with the repair (just a software clean up) they estimated some additional 5 days. I called them to see if this could be speed up, just to find out that the technician was away (on holidays?). By the fifth day, instead of getting my computer repaired, I've got an email with a new quote for £700, instead of the £100 originally quoted. What a joke! Thanks MR Shoreditch, for taking away my computer for two weeks and not even fixing it!

Top guys. Received a part and they either expedited the repair to happen the same day or they just work very fast. Either way I had a gig on the weekend and needed my laptop back and they sorted me out. Top guys

Amazing customer service from Chris at MR Systems. Helped me out a few times with small issues and not even charged for his time as issues turned out to be simple fixes. Incredibly friendly and helpful every time I have gone to them with any issues with my Apple Devices!

I stopped by M.R. Systems today, and asked for some help diagnosing a hardware issue. The staff were brilliant. I had bought a faulty hard drive elsewhere; but nevertheless the staff were kind enough to reinstall my old drive as a stop-gap solution, reinstate the operating system and get my computer back up and running free of charge. I will need to obtain a refund or replacement for the faulty item separately; but, thanks to the team, I now know exactly what the problem is and it hasn't cost me anything. Genuinely couldn't have asked for a better experience!