Mr Teak Reviews 711

Good bench at a fair price - goes together well and relatively easy to construct. (Would have preferred ‘in stock’ when ordered but came quite quickly. Second bench I’ve purchased and would buy again.

My son is super happy with the two oval coffee tables. So easy to collapse and carry and very smart in appearance so very pleased with them.

After 3 weeks still waiting for the table I ordered. No communication from them whatsoever. Have sent them emails but no response. Tried to phone but no-one picks up. Not good enough.

Lovely piece of furniture. Only misses 5th star as it took longer for delivery than we'd expected and we had to chase communication rather than being informed about the delay / expected delivery time .

Good, solid construction

Quick delivery and the bench is perfect...exactly as desribed.

Arrived in good packaging and in good condition. Went together well and looks great.

The cushions are very comfortable.

Excellent quality furniture. Easy ordering,quick delivery. One cushion missing, a quick phone call made and it was sent out immediately, what more could you want? Great customer service! Thank you.

Item good quality and exactly as described

No responses to emails for over a month, no delivery updates to my order which was placed back on the 1st June. If you want your money to be taken and to just be ignored then use Mr Teak….

Customer service was amazing, went above and beyond to meet our individual needs.

Easy to order, great price and swift delivery.
Bench exactly as we hoped for.

The product -a Blenheim table - was easy to assemble and now looks fabulous in our garden. The service from Mr Teak was excellent and friendly but the actual delivery to my house was something of a nightmare with no help from the driver. I am largely immobile and needed strong men to get it through our gate but the driver did not call me before arrival as promised.

We ordered a garden set at the start of May and were told it was coming. Finally told end of July it would be October.
Absolute rubbish communication unless you post something online. Phone line was cut off after I ordered which should have been a red flag.
Order now cancelled and refunded through credit card as not forthcoming on that either and I’m buying elsewhere
Worst shopping experience ever. Avoid if you can

We didn't realise that the pre-order lead time was going to be so long but the seat arrived by courier after about 6 weeks.
Upon opening the package we discovered that one of the tenons on the seat back had been damaged, probably in the factory and would not fit into the mortise.
I emailed them and explained the situation. The response was that it could be made to fit along withsome pva glue and wasn't vital to the structural integrity.
As compensation we were offered a seat cushion which we agreed to.

My brother in law subsequently squeezed a lot of pva glue into the cracked wood and clamped up tightly for 24hrs which did the trick. We were then able to complete assembly of the seat and Mum is very pleased with it.

The seat was ok but the assembly instructions were confusing and the letters used to identify individual parts were clearly incorrect.

These are lovely benches, but I think there is a need to improve notification about back orders. Also there was a minor issue about the four screws provided not being long enough, but we bought some that were longer locally. All in all, I could only give four stars.

As it says on the advert. One point to make assembly easier. In the assembly component list each item is identified by letters. On the wood components they have stickers with letter's on i.e. A to A, B to B and so on. But it doesn't highlight this in the instructions.

Arrived on time and was quite straight forward to put together.