I would definitely order from Mr Wheeler wine again. Brilliant customer service they were so helpful regarding delivery dates as I was purchasing a gift for my uncle's birthday. The wine was delive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They have a good selection of quality wine from which to choose and I found them to be very accommodating, helpful and efficient. They were happy to make up a bespoke wine gift box and arranged to hav... See more
Company replied
I’m new to Mr Wheeler but I must say that their customer service is excellent. One of my wines was out of stock so they offered to do two deliveries at no extra cost or replace the out of stock wine w... See more
Company replied
First class selection of quality wines with fair prices Usually fast delivery, well packaged
Company details
Information provided by various external sources
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Contact info
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, United Kingdom
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well worth it
Well worth it, I brought Nyetimber English sparkling Wine and it was cheaper than buying from the vineyard itself,
June 26, 2024
Great quality wine that won't break the bank.
Fabulous company delivering great wine. There are always reasonably priced wines that punch well above their price point.
June 28, 2024
Slick and prompt service including…
Slick and prompt service including delivery. A Nice wine to boot
June 26, 2024
Delayed delivery
Delayed delivery. Moulin a Vent past its best. i have not yet sampled the rest of the case so cannot comment.
The case of Beaujolais seemed to have relabelled bottles or even rebottled Beaujolais; all a bit odd!
A disappointment.
June 20, 2024
Overall a great experience except for…
Overall a great experience except for the comms which could have been a little better.
June 24, 2024
Reply from Mr.Wheeler Wine
Dear Mr Ferrick, thank you for your order and your kind feedback. I can see that part of your delivery was damaged on route to your recipient and therefore there was a small delay in getting the full order to its intended address. We would like to thank you for your kind patience while we resolved this for you. We very much hope the wine was enjoyed. Kind regards Robin
Original shipping dates slipped.
June 20, 2024
I was grateful for the timely delivery…
I was grateful for the timely delivery of exactly what was ordered.
June 18, 2024
A first class company
Mr Wheeler is a very professional company to deal with, nothing is too much trouble and the delivery service is second to none.
June 18, 2024
Good wine at good prices
Good wine at good prices. Wine was dispatched quickly and contact was good
June 6, 2024
Special Treatment
Personal touch and swift responses are much appreciated and in your DNR! Tony Hallett
July 1, 2024
The champagne provided by Mr Wheeler…
The champagne provided by Mr Wheeler exceeded expectations
June 7, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.