MSB Solicitors Reviews 

247
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness. Many highlight the excellent service, noting how quickly and effectively cases were handled, often completing complex processes. Communication is frequently described as outstanding, with staff being responsive and keeping clients well-informed. However, some people were dissatisfied with slow service, mentioning that email replies could take weeks and that they struggled to reach staff by phone. There were also reports of inefficiencies, such as repeated requests for information, paperwork mistakes, and delays requiring customers to prompt action.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents were patient,... See more

Response time

Customers generally report positive experiences with response times, noting prompt and helpful replies to... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising the understanding, empathy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

247 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(247)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service



We recently completed a property transaction and could not be happier with the service we received. From start to finish, the process was handled with professionalism, efficiency, and excellent communication.

A special thank you to Emma Lynch, who worked tirelessly to keep everything moving and made what can often be a stressful process feel straightforward and seamless. We would also like to thank Helen Schofield for her support and commitment in helping to ensure everything progressed so quickly.

The dedication, responsiveness, and attention to detail shown throughout were truly exceptional. We felt supported every step of the way and are incredibly grateful for all the hard work that went into achieving such a swift completion.

We would highly recommend this team to anyone looking for a professional and reliable service.

Sue

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and informative

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion.
I am very pleased with their work. Thank you.

June 12, 2026
Rated 5 out of 5 stars

Helpful and kind

Very helpful, understanding, and answered all of my questions. I felt very comfortable and welcomed and it was all a breeze.

June 9, 2026
Rated 4 out of 5 stars

MSB review

Jess provided clear, prompt answers to all my questions. She was understanding of my situation and provided guidance when needed. Always professional and acting in the best interest of the client.

May 26, 2026
Rated 5 out of 5 stars

Great Service

Great Service, always kept updated, house purchase completed and keys in my hand in 7 weeks from start to finish, couldnt ask for any more.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the firm. The advice provided was clear, professional, and easy to understand. Communication was excellent throughout the process, and I was informed. I felt supported. Thank you for your assistance

April 30, 2026
Rated 5 out of 5 stars

Conveyancing buy and sell chain

Thank you Lesley, Charlotte, Antonis, Sandra for a professional approach and excellent customer service throughout our conveyancing transaction. The MSB team were consistently responsive, friendly and professional, which helped to reassure us and made for a smooth process. I highly recommend them.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Amba Cathcart was very professional and efficient in handling any enquiry’s I had. Made it a very easy experience for me selling a property and purchasing a new property.
Would recommend MSB.

May 7, 2026
Unprompted review
Rated 2 out of 5 stars

MSB solicitors failed to represent me…

MSB solicitors failed to represent me and my best interests properly. They did not take my autism into consideration and actively discriminated against me due to my condition, my solicitor said the right is the greatest threat to the country and showed extreme political bias towards her clients. My solicitor refused to apply for the return of 9 legal tools seized illegally by Merseyside police with no charges brought against them or any images of them in the CPS documents because she said ‘they looked scary’ despite them being legal fishing and outdoor tools, with receipts from reputable retailers, like a bahco gardening saw you can buy at b&q. MSB also failed to secure disclosure on my electronic devices and even failed to mention a seized computer and forgot that part in the request to CPS despite my correspondence. I fired MSB as they were going to destroy my life with horrendously bad representation and decided I alone (a disabled autistic person) was more competent mentally and legally to deal with this case than waste more time with my MSB solicitor who was shockingly bad. They advised I plead guilty despite clear fundamental holes in the prosecutions case, they gave horrendous advice to a vulnerable and disabled person who has been abused and failed by the police and justice system. I believe this was due to political bias and institutional corruption, potentially also swayed by the fact I was on legal aid and it doesn’t pay them that much. Biased, poorly trained, poorly educated and seriously incompetent is what comes to mind when I think of MSB. As a litigant in person I have done more since firing them to help my case than they did in all the time they represented me and they are supposed to be trained professionals.

November 5, 2025
Unprompted review

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