MSB Solicitors Reviews 

249
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their supportive approach. The service is frequently described as excellent, with many appreciating the efficiency and care taken. People often mention prompt responses, clear communication, and being kept well-informed throughout their processes, contributing to a positive and reassuring experience. However, some people were dissatisfied with the contact and response times. A few customers experienced extremely slow service, noting emails could take weeks to be answered and reporting difficulty getting in touch, with calls not always taken and updates being scarce, which caused frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and helpfulness of... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting significant difficulties in communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(249)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

MSB solicitors failed to represent me…

MSB solicitors failed to represent me and my best interests properly. They did not take my autism into consideration and actively discriminated against me due to my condition, my solicitor said the right is the greatest threat to the country and showed extreme political bias towards her clients. My solicitor refused to apply for the return of 9 legal tools seized illegally by Merseyside police with no charges brought against them or any images of them in the CPS documents because she said ‘they looked scary’ despite them being legal fishing and outdoor tools, with receipts from reputable retailers, like a bahco gardening saw you can buy at b&q. MSB also failed to secure disclosure on my electronic devices and even failed to mention a seized computer and forgot that part in the request to CPS despite my correspondence. I fired MSB as they were going to destroy my life with horrendously bad representation and decided I alone (a disabled autistic person) was more competent mentally and legally to deal with this case than waste more time with my MSB solicitor who was shockingly bad. They advised I plead guilty despite clear fundamental holes in the prosecutions case, they gave horrendous advice to a vulnerable and disabled person who has been abused and failed by the police and justice system. I believe this was due to political bias and institutional corruption, potentially also swayed by the fact I was on legal aid and it doesn’t pay them that much. Biased, poorly trained, poorly educated and seriously incompetent is what comes to mind when I think of MSB. As a litigant in person I have done more since firing them to help my case than they did in all the time they represented me and they are supposed to be trained professionals.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Emma was excellent

I have just completed on my new home with the help of Emma Lynch who was brilliant and very on the ball. She was always available on the phone and very prompt to respond to emails. I would definitely recommend Emma to oversee and provide excellent advice on house purchases.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Robert Lee at MSB was excellent as we…

Robert Lee at MSB was excellent as we wanted a Deed of Variation on an existing Will.
Really personal touch, helpful at all stages of the process and all sorted very efficiently.
I can highly recommend Robert and the team at MSB
Many thanks -
Neil S

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend. Wasn't helpful fight against you and don't fight for or with you. If I could put less than one star I would.

April 1, 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 2 out of 5 stars

Could never get hold of anyone on the…

Could never get hold of anyone on the phone. Nothing was ever explained. Constantly chasing. Made the process of selling and purchasing a lot more stressful.

May 8, 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

The solicitors I dealt with for…

The solicitors I dealt with for conveyancing kept asking for information that they already had . We’re slow and inefficient and got the final payment wrong until alerted

May 13, 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Fantastic

Fantastic, Amelia, Abbie and the team are at MSB solictors.

I cannot thank them enough, throughout the entire proceedings.

Very friendly, understanding and empathetic with myself and how sensitive the matters i faced, were.

I will always be using MSB Solictors for any legal matters, which they can undertake and recommend all my friends and family.

Very big thank you and appreciation.

Nad 😊

April 24, 2026
Rated 5 out of 5 stars

Extremely professional helpfull law firm…

Extremely professional helpfull law firm, they handled my case with the care and understanding it needed. They do the hard work on you behalf. And never failed to update me with the latest updates. Their reception team are also the loveliest women I've ever come across, they went out their way to make coffee and biscuits on several occasions. And handled any conversations that I had with them ... with care,intelligence,and none judgement. Thanks for everything x

April 22, 2026
Rated 1 out of 5 stars

Waste time

Didn't do any work keep asking for more money
They after your money nothing else

April 17, 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Can’t Thank Jessica Craige enough for…

Can’t Thank Jessica Craige enough for the support she has given me over the past year. The professionalism is to the highest standard, communication has been amazing with Jess when I’ve needed to speak to her she’s been there via email or phone. Honestly she’s took so much stress away from me, she is a credit to your firm and would 100% recommend.

April 22, 2026

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