MSB Solicitors Reviews 

249
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their supportive approach. The service is frequently described as excellent, with many appreciating the efficiency and care taken. People often mention prompt responses, clear communication, and being kept well-informed throughout their processes, contributing to a positive and reassuring experience. However, some people were dissatisfied with the contact and response times. A few customers experienced extremely slow service, noting emails could take weeks to be answered and reporting difficulty getting in touch, with calls not always taken and updates being scarce, which caused frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and helpfulness of... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting significant difficulties in communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(249)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Service levels differ from office and contact

I did have to re submit information a few times, as was passed to different contacts on conveyancing matters. I felt I did have to chase on a few occasions for an update. It was a long time since I have needed conveyancing service, and I felt a bit more explanation and guidance through what would happen would have been helpful. It seems the service differs office by office as I have used MSB Widnes and they communicated really well.

March 19, 2026
Rated 5 out of 5 stars

Domestic violence

Very helpful in all my needs, acted promptly which made me feel assured

April 1, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the Family team.

Rated 5 out of 5 stars

In my opinion MSB Solicitors handled…

In my opinion MSB Solicitors handled the sale of my property efficiently and in a professional manner. I was very happy wth them.

April 1, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the property team.

Rated 2 out of 5 stars

Very poor only 1 solicitor on duty that day…

Very poor only 1 solicitor at the courts I didn't get to meet the solicitor till 2.30 PM and that was her running around the courts in an out as quickly she could u had to phone the office 3 times asking where my solicitor is and can u send her to me I arrived at the courts 8.45 am an I didn't speak to the solicitor till 3.25 PM also she didn't even speak about my case I would off been better representing my self that day I'm sorry if don't like my feedback well I'm only telling the truth. Steven taaffe

November 11, 2025
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. The worst experience buying a house with them as the sellers solicitors. Staggering levels of incompetence. Please do not use these solicitors when purchasing a house if you want to preserve your sanity.

April 1, 2026
Unprompted review
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, even mortgage advisor has black listed them......

March 31, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Caravan Park dispute

David was extremely informative and extremely professional. He dealt with my case excellently. I would recommend him 100%

March 23, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to David and the team.

Rated 5 out of 5 stars

Will and powers of attorney

Robert was very professional, informative, gave great advice and was very patient. Excellent service. Great communication.

March 23, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Robert and the team.

Rated 4 out of 5 stars

Flat purchase

MSB assisted me with buying a flat, which ended up being a little complex as it involved a Deed of Variation with three sets of solicitors involved. Eve Gallagher was very helpful at helping me negotiate through the process and answering multiple phone queries but, overall, I felt it was a little slow as we only just squeaked under the deadline hence four stars rather than five.

March 27, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to Eve and the team.

Rated 5 out of 5 stars

Dan was fantastic with me from start to…

Dan was fantastic with me from start to finish put me at ease from the beginning very professional and always on hand if I needed anything done can't thank him enough.

March 26, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Dan and the team.

Rated 5 out of 5 stars

Lucy is amazing!

My solicitor, Lucy, has been amazing? She is kind, supportive and really takes the time to listen. She explains everything clearly and has made a stressful situation much easier to deal with. I’m really grateful for her help and would highly recommend her.

March 25, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your wonderful review to Lucy and the team.

Rated 5 out of 5 stars

Big thank you to MSB and especially…

Big thank you to MSB and especially Lindsey potter , great help from start to finish , would highly recommend thank you liam

March 20, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Lindsey and the team.

Rated 2 out of 5 stars

The service I received wasn’t great

Slow to grasp the situation and I didn’t feel the service was great.

March 18, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Poor

Absolutely useless. Have to constantly nag them to do things. All kinds of delays caused by their incompetence and many things I don't think they would have done at all without me prompting them.

March 20, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Mr Robert Lee

Mr. Robert Lee explained every detail about the power of attorney and making a will.
Excellent and efficient professional service !

December 3, 2025
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Rob and his team.

Rated 4 out of 5 stars

Came through in the end

Quite rocky comms during some pivotal points during the process but definitely stepped up towards the end of the transaction.

March 20, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

5 Star

I am so happy I chose MSB to go through family court process. Their knowledge, guidance and ongoing support was what got me through a very stressful time and most importantly the result we set out for.

March 20, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the Family team.

Rated 2 out of 5 stars

No proper communication

No proper communication. No responsible person.
They took more than 2 weeks to reply to an urgent email. Poor service.

March 19, 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

An exemplary service.

James, who handled both the sale and purchase of the properties was professional, attentive, responsive and timely in all matters. I would have no problem in recommending his work for MSB.

March 18, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to James and the conveyancing team.

Rated 5 out of 5 stars

I cannot speak highly enough of MSB.

I cannot speak highly enough of MSB and David Tartellin. They recently helped us successfully pursue a claim against a business that owed us a substantial amount of money, and the service throughout was first class. David was considered, highly competent, and incredibly thorough at every stage of the process. He communicated clearly, handled everything professionally, and made what could have been a very stressful situation feel manageable. His attention to detail and measured approach gave us real confidence from day one.
We are delighted with the outcome and very grateful for all of David’s hard work.

I would wholeheartedly recommend MSB to anyone in need of expert legal support.

March 17, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving David a 5-star review.. We will pass on your kind words to him and his team.

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