MSB Solicitors Reviews 

249
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their supportive approach. The service is frequently described as excellent, with many appreciating the efficiency and care taken. People often mention prompt responses, clear communication, and being kept well-informed throughout their processes, contributing to a positive and reassuring experience. However, some people were dissatisfied with the contact and response times. A few customers experienced extremely slow service, noting emails could take weeks to be answered and reporting difficulty getting in touch, with calls not always taken and updates being scarce, which caused frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and helpfulness of... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting significant difficulties in communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(249)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Professional , knowledgeable and hard working
I cant fault them

March 17, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

I would highly recommend MSB solicitors…

I would highly recommend MSB solicitors Paul help me from the very beginning to the ever end keeping me updated with my case even just giving me a call or message sometimes to make sure I understood what was going on and wasent worried about Anythink 👍🏽 so thanks to them

March 12, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving Paul a 5-star review.. We will pass on your kind words to him and his team.

Rated 5 out of 5 stars

I have recently used MSB for a very complicated property purchase

I have recently used MSB for conveyancing on an incredibly complicated title and hefty file! In spite of multiple missing pieces of paperwork from the sellers side, and unanswered queries MSB worked round the clock to get me to exchange under an incredibly tight time frame. I cannot recommend them highly enough!

March 17, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the conveyancing team.

Rated 5 out of 5 stars

Amazing firm supported me every step.of…

Amazing firm supported me every step.of the way Emma joe Katie and the team I really commend you for all your hard work thanks again.

March 16, 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Received appropriate advice delivered…

Received appropriate advice delivered in a professional manner.

March 11, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

EXCELLENT TEAM WORK MSB

Great experience for MSB Solicitors. Excellent team work.Quick response.

March 6, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service
Was very thorough and compassionate,they listen to the small details and give their clients a voice
Definitely recommend and would use this firm again
Highly recommend Jane Sampson and her team

February 12, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Jane and her team.

Rated 5 out of 5 stars

Everything was done in a professional…

Everything was done in a professional and courteous
manner.

March 6, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Quick response

Quick response, knowlegeable and clear information.

March 5, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Setting up LPA

Robert provided us with an excellent service in relation to setting up LPA. He was approachable and professional and kept us fully informed throughout the process. We very much appreciate his help.

March 3, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Robert and his team.

Rated 5 out of 5 stars

Exceptional support

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremely speedy in answering my questions and always made herself available when I needed her. Most importantly, she ensured I fully understood every step of the process and clearly outlined all my options. I felt completely supported and informed throughout. Thank you, Amy!

March 2, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Amy and her team.

Rated 5 out of 5 stars

Positive Experience

I had a very positive experience working with Dan Holliman. He was consistently responsive, supportive, and professional throughout. Everything I asked him to do was handled promptly and thoroughly, and he always took the time to explain matters clearly.

During what was a very stressful period, his calm and engaging manner made a real difference. I felt listened to, respected, and properly represented at every stage.

Due to a change in circumstances, I later transferred firms, but this was not a reflection of my experience with him, which was entirely positive. I’m very grateful for his support and wouldn’t hesitate to recommend him.

March 3, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Dan and his team.

Rated 5 out of 5 stars

Settlement settled with ease

Following my opting for Voluntary Redundancy, I was required to engage with a Solicitor to help finalise my Settlement Agreement. I had no idea that this would be required but thankfully, a colleague who was already using MSB Solicitors, recommended them. And I’m so glad they did. From my first phone call and booking appointments with the team, to the thorough breakdown and negotiation with my agreement, my Solicitor, came up trumps and handled my case with great understanding, empathy (I was leaving following 31+ years tenure at the same company) and complete professionalism. Amy (my Solicitor) followed up on my queries and requests which were responded to and acted upon almost immediately. Thank you Amy & Co. For your support at what could’ve been a stressful time, but thankfully, you’ve reduced that stress immensely.

March 2, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Amy and her team.

Rated 4 out of 5 stars

Antonis Paplomatas

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor.
Then my file was passed to Antonis Paplomatas, he progressed with such speed and also kept me informed, and was very quick to reply when questioned. Thank you Antonis you are a credit to M.S.B and you did so much in the 2 weeks you took over, i am so grateful.

February 27, 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for your 4-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Antonis and the team.

Rated 5 out of 5 stars

Very supportive and professional.

Very supportive and professional.

I had problem with a builder, MSB helped me to get him off work.

February 24, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

MSB Solicitors.

MSB Solicitors.
MSB provided guidance and help on how we should deal with my late brothers will, we could not have asked for a better guidance and help in dealing with the sale of properties and how the money could be invested.

March 2, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Excellent

Great service and there when you need.

February 27, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received.

Rated 5 out of 5 stars

I found Miss Chamberlain competent

I found Miss Chamberlain competent, personable and sympathetic which contributed greatly to my confidence in her abilities and client management.

February 23, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Caroline and her team.

Rated 5 out of 5 stars

Great service.

Clear, concise information and strategy, very professional and quick to break things down when required. A pleasure to work with.

February 27, 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received.

Rated 5 out of 5 stars

A complex case

A complex case, made achievable with the help of Helen and her staff, especially Georgia and Antonis.

February 26, 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Helen, Georgia, Antonis and the team.

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