MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Gas boiler and Aga Experts - Recommended

These people always do a good job of servicing the Aga so when it came to replacing the central heating boiler we knew where we going. They put the new boiler in according to schedule with no surprises following procedures to the letter - and cheerfully answering all questions. Highly recommended.

October 7, 2026
Unprompted review
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic service from Richard!

⭐⭐⭐⭐⭐ Fantastic service from Richard!
Richard from MS Cookers and Boilers came out to service our boiler and did an absolute treat of a job. He was punctual, highly professional, and took the time to make sure everything was running safely and efficiently. Very neat and tidy work, and excellent communication throughout. It’s great to have a reliable, local engineer you can actually trust. Highly recommended!

September 18, 2026
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Rated 5 out of 5 stars

Electric Aga repairs…

Our electric aga had stopped working and we tried a couple of people. Richard responded immediately and even though he was away on holiday we knew he would turn up when he was back.

When he did turn up he was friendly and helpful. He was on time and explained the costs and what was wrong.

We will not go anywhere else the next time we have a problem. Highly recommended.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Richard / MS Boilers came to advise and…

Richard / MS Boilers came to advise and repair the door on my Rayburn Solid fuel cooker, he arrived on time and was very pleasant, he was very knowledgeable, he inspected and adjusted a necessary, I would use him in the future if required and recommend him to others.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Proffesional Service

Alec was on time, polite and as always serviced the boiler. Alec noticed a capacitor was leaking, he informed worcester bosch boilers who called and are coming out to fix under warranty

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great AGA commissioning

Great communication leading up to and on the day of the appointed service time. Richard very clear on what he was doing and how long it would take. Cleaned up before he left, as if he hadn’t been at all. Spoke on the phone after the visit at no extra cost. Overall cost for the work performed was good value.

Thanks

July 15, 2026
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Rated 5 out of 5 stars

Great service!

Serviced our Aga for the second time. Last year , when Richard did it for the first time, it was in a right mess, this year it sailed through. Richard is knowledgeable, efficient and reliable. The team are great and the service second to none!

July 28, 2026
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Rated 5 out of 5 stars

Annual aga service

The aga had its annual service and as always Richard was on time and did an efficient and tidy job. Would always recommend his services.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Simply first class service

Simply first class from beginning to end. From initial contact and follow up with Connie and then Richard arriving to get me going again the service and communication was faultless. No fuss or drama just got the job done. Cannot recommend the team highly enough and certainly my first point of call for all future requirements.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

MS Cookers & Boilers

Excellent service from a local company, very friendly professional and courteous, I have recommended them to my friends.
Just a great experience all round.

June 27, 2026
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Rated 5 out of 5 stars

I have used MS for several years

I have used MS for several years to service our oil fired heating. Always very efficient, helpful and able to attend promptly.
Now considering changing to a heat pump. Richard's advice and comprehensive survey have been key to our decision making.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. The booking process is slick and efficient. Connie holding the fort in the office and Richard in attendance, I am always well informed of arrival time. Communication and follow up provides reassurance. Have no hesitation in recommending MS Cookers and Boilers.

May 28, 2026
Unprompted review

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