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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being excellent, with many highlighting the staff's helpfulness and positive attitude. People frequently mention the quick response times and the smooth user experience, making interactions pleasant and productive. Many consumers are very happy with their purchasing experience and the after-sales support. However, some people were dissatisfied with the product itself, specifically encountering issues with installation or activation. A few other people also felt that the customer service, while generally good, was occasionally dismissive or unhelpful when dealing with specific product limitations, such as one-time use keys, which they felt were not clearly communicated during purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the excellent... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the speed and accuracy of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers highlight their helpfulness, patience,... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the speed and... See more

User experience

People report positive experiences with user experience. Many customers found the installation process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not very good at the technical aspect of computing.I there always have problems when I am trying to do something new. I was experiencing problems until I emailed Steve. He was so calming that I w... See more

Rated 5 out of 5 stars

I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more

Rated 5 out of 5 stars

I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more

Rated 5 out of 5 stars

There was a small issue with a license but this was sorted very quickly. The guys even responded to this issue during the evening. Can't ask for better Customer service than that. 👍


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

450 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Worked perfectly and at a great price

Have ordered about five copies of Windows 10 and Office 2019 Pro over the last three years. Codes arrived promptly and all worked perfectly and at a great price.

Very happy with the service and the products, saved a fortune.

March 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I had a problem in activating Microsoft…

I had a problem in activating Microsoft Office that I had purchased. The response to help was timely and initially a fix was tried using emails. The issue wasn’t solved using this approach so it decided that the most appropriate way was to use direct control of the laptop. This problem was quickly sorted. The service from MSSoftware was excellent and would definitely use them again.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

A lifeline.

As an ex PCer and a new-to-Mac old fogie, the support was valuable, and probably, critical to the successful download and installation procedure . Thank you team MSS.

January 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Steve was an absolute star

Steve was an absolute star. I was struggling to download MS Office on to an old Windows 7 laptop, used by an even older operator, and he VERY patiently helped me through the installation. It took up a lot of his time but I was never rushed and he made sure all the sections were working properly. He is a credit to your Company, and no, I'm not a relative!! Thank you very much, Steve.

December 13, 2022
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Rated 5 out of 5 stars

Microsoft Project

The sales team downloaded the programme to my computer as I was experiencing problems downloading it myself. This was quick, efficient and without any problems.

December 6, 2022
Unprompted review
Rated 4 out of 5 stars

New laptop and Office…

At first I had been told my new laptop was due on Saturday. So I ordered Office, then received an email from HP saying there were long delays due to the post office strike. I informed Microsoft as I only had 7 days to use the key. I was told not to worry they would take the key back and to let them know when I received my laptop. I did this but had problems. When I explained I was 75 with no grandchildren to work through the problem. They immediately arranged a time for remote instillation. Was I grateful.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I was a bit sceptical buying software online, and I did have a few problems installing it, but when I asked for help I got a very quick reply with step by step guide and the install has now worked. Thank you

December 2, 2022
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Rated 5 out of 5 stars

Personal Help with my Online Purchase

Very helpful response to online chat request regarding getting the correct Office Version for my Mac and more help when I installed the incorrect version. Even though online seems so remote they made it feel like a positive personal experience.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience, twice now.
The whole process is so simple and efficient, just follow the simple rules and all is well.
Just dont use any of the pre-installed utilities or else dam pesky windows will over install 365 AGAIN.
Thanks team

December 1, 2022
Unprompted review

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