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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being excellent, with many highlighting the staff's helpfulness and positive attitude. People frequently mention the quick response times and the smooth user experience, making interactions pleasant and productive. Many consumers are very happy with their purchasing experience and the after-sales support. However, some people were dissatisfied with the product itself, specifically encountering issues with installation or activation. A few other people also felt that the customer service, while generally good, was occasionally dismissive or unhelpful when dealing with specific product limitations, such as one-time use keys, which they felt were not clearly communicated during purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the excellent... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the speed and accuracy of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers highlight their helpfulness, patience,... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the speed and... See more

User experience

People report positive experiences with user experience. Many customers found the installation process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not very good at the technical aspect of computing.I there always have problems when I am trying to do something new. I was experiencing problems until I emailed Steve. He was so calming that I w... See more

Rated 5 out of 5 stars

I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more

Rated 5 out of 5 stars

I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more

Rated 5 out of 5 stars

There was a small issue with a license but this was sorted very quickly. The guys even responded to this issue during the evening. Can't ask for better Customer service than that. 👍


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

450 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service and support

The software (M/S Project) was at a great price and was very quickly available for download after my payment.

I encountered a few problems with installation, software clashes, due to problems on my computer. I had to contact the service desk many times, but each time they were very quick to respond and gave excellent and clear guidance to get all problems resolved.

So great service all round – thanks.

September 21, 2023
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Rated 5 out of 5 stars

Fab experience

Wow thanks so much MS Software. Absolute A* customer service. Installed Microsoft office 2021 professional onto a new laptop for me and the whole experience was completely stress free, thank you SO Much !!!!

August 24, 2023
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Rated 5 out of 5 stars

Brillant

It is exactly what they advertise, absolutely no problems of any kind, buying installing and activating this software, all done in a few minutes. if ever I need software again I wii look to this people first

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

After purchasing office which worked perfectly at a great price I asked the sales person a question on an unrelated programme. They solved the problem for me with no reward for them or the company. This will encourage me to buy further products and recommend you to friends.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

I rarely write a feedback however, I received a great service, they answered my questions within minutes out of hours and their service exceeded my expectation. Steve was outstanding.

August 3, 2023
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Rated 5 out of 5 stars

Great customer service and aftercare

Purchased Office 2021 Pro, which was received instantly and the activation code worked fine. Realised I had purchased the 2 x activation pack and not the single one for my in-laws. Kyle and Steve sorted the problem out on a Sunday night and Monday morning.

Top notch service and would buy from again.

July 2, 2023
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Rated 5 out of 5 stars

Hooray!

I am a bit poor at leaving positive feedback for a lot of positive experiences, but I am so pleased with MSSoftware's deal on 2021 Office for Mac, and the reviews here were so helpful in signposting me, that I wanted to add my voice. My 2013 Mac Mojave has started rainballing me, I find it's not supported for security, if I upgrade to Catalina my 2011 Word won't work, so I feel hard done by as a victim of built in obsolescence. Took the plunge and got a 2022 Macbook Pro from John Lewis. Now MS want a monthly fee for word - a bit like a mobile phone contract for a word programme I have paid for and been using for the last 30 years. Yet here is a lifetime subscription for less than the cost of a year's subscription. I had a panic at first as it wouldn't load, then I realised I had clicked on the PC link instead of the Mac link in the email. After that, easy as pie!

June 20, 2023
Unprompted review
Rated 4 out of 5 stars

Good value

Good value. Some glitch trying to receive first email with Product Key but resolved quickly. Overall a good experience.

June 15, 2023
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Rated 5 out of 5 stars

Very low prices and solid service for my Windows Pro and full MS Office

I've been buying from this site since I built four PCs during the 2020 UK lockdown. I bought sets of Windows 10 Professional and the full Office 2019 for those machines and since for another PC and three laptops.

I haven't worked out what I saved but paying something like £25 (not £100) per Win10Pro and £35 (not £500) per full Office, it's a very big number. No problems encountered, quick and easy service. Only rule is you must use the codes within about a week of buying, which I always have. A brilliant find and highly recommended.

March 28, 2023
Unprompted review

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