MTBIKER shop Reviews 

188
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, often noting that products arrive quickly, sometimes even faster than expected, across various European locations. Many people highlight the excellent product quality and the competitive prices, often finding great deals compared to other online stores. Reviewers appreciate the wide selection of goods and the precise communication from the company, making them confident to order again. However, some customers experienced issues with delivery promises, where items were delayed or did not arrive by the stated dates, causing inconvenience. A few people also received products that were either broken upon arrival or deviated from the description, such as missing parts or incorrect specifications.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the high quality and good selection of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Price

Consumers find prices to be very convenient and competitive, often highlighting them as a key positive aspect... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Order

Reviewers mention positive feedback about order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After receiving my running jacket very quickly, I realized it was too small. The return and exchange process was smooth and essentially free. I only had to pay a small extra amount due to a change in... See more

Rated 5 out of 5 stars

Had a little problem with a missing part in my order after a quick phone conversation they sent the part in no time. Great customer service good prices. Recommended.

Rated 5 out of 5 stars

I bought an Orbea MX20 Team for my son for Chritmas 2025, MTBiker's team has been precise in the delivery, and they answered to all of my questions before the purchase. Very good experience with MTBi... See more

Rated 5 out of 5 stars

Nice website, super great price on a pair of Julbo goggles, compared to other online stores. Quick expedition, 2 days after I had ordered, they were delivered at my door by FedEx across Europe. Will... See more


Company details

  1. Bicycle Store

Written by the company

MTBIKER Shop - bicycles, components, tubes, tyres and apparel in the biggest e-shop with cycling assortment in Slovakia. Thousands of products from global brands in stock.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(188)

145 reviews in the last 12 months

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Rated 4 out of 5 stars

I have ordered an item for €9,99 and…

I have ordered an item for €9,99 and paid €5,99 for transportation. I wanted to return it since it deviated from the description and they would have charged me €9,99 for the return. This is very bad service.
Update: In the meanwhile they came back to me with very helpful suggestions so I had to modify my initial rating. Very good customer service at the end!

May 4, 2026
Unprompted review
MTBIKER shop logo

Reply from MTBIKER shop

Hello, thank you for your feedback. Please note that if a customer receives an incorrect product, we fully cover the shipping costs.

However, since this was not specified in the initial return form, we are currently reviewing your case. We will contact you shortly with a solution.

We apologize for the inconvenience and appreciate your patience.

Best regards,

MTBIKER Team

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Rated 5 out of 5 stars

Best MTB e-shop in my experience

Excellent e-shop for sportsmen, especially bikers, with a extremely wide range of quality goods, I've been a happy customer for many years now, not once was a dissatisfied with the quality and notably the price of the gear I bought.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend these guys

Highly recommend these guys. The product was on sale, and came in flawless condition. Would have arrive ahead of schedule if it wasn't for a mix up with the phone number on the initial order, which the staff at MTBIKER (lookin at you Matej!) were absolutely wonderful about, and really helpful, on the ball within minutes. Can't praise them enough.
If you somehow end up having issues with these guys, it's gotta be you, not them.

March 25, 2026
Unprompted review
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Rated 1 out of 5 stars

I bought a 809€ Marin bike

I bought a 809€ Marin bike. It arrives broken. Customer support tells me "it's not our problem, it's the logistics" and "we can offer a 50€ refund if your want"

I thought it was a joke. This is criminal!

March 20, 2026
Unprompted review
MTBIKER shop logo

Reply from MTBIKER shop

Dear Mr. Lorenzo,

we are sorry for the damage that occurred during the transport of the bicycle to you.
The information regarding compensation was incorrectly provided by our colleagues.

We contacted you immediately with options to resolve the situation. One of them is the return of the goods at our expense and a full refund of the purchase price.

We apologize for any complications caused.
MTBIKER team

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Rated 5 out of 5 stars

Very good e-commerce site

I bought an Orbea MX20 Team for my son for Chritmas 2025, MTBiker's team has been precise in the delivery, and they answered to all of my questions before the purchase.
Very good experience with MTBiker, my son loves to ride his new bike.

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

MTBIKER best customer service

MTBIKER had part that I needed, and they shipped it in less than 24 hour.
I had a bih problem with delivery service im my country, and customer service was wonderful.
So 10 stars to MTBIKER, and 0 stars to DPD delivery service.

December 15, 2025
Unprompted review
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