Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Unfortunately the trip to Jordan was…

Unfortunately the trip to Jordan was cancelled. However MBA refunded with minimal fuss and were a pleasure to deal with. We will definitely be rebooking when the war is over. British Airways were a nightmare to deal with and won’t be using them again.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Pre-booking communication is great

The team is really helpful with any questions you have prior to booking a trip and this can all be done via a live chat on the website, so you can get the information quickly. Shout out to Luke for responding so quickly and helpfully!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I asked about trip recommendations based on my preferences and travel type (solo traveller) and I got great recommendations and all the necessary information in no time!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Company very quick to reply

Company very quick to reply to emails and gave me a call back very quickly when I left a message on the answer machine when they were too busy to answer immediately. Useful information provided pre booking, can't wait for my trip !

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

This company knows there stuff on remote trips

Whilst looking at the more well known companies I came across this company. A lot of investigating showed they were good and legit. Quick to answer questions. The web site was very good. The whole booking process was good with lots of detailed information on a remote trip. So far no complaints at all. Very fast at responding to questions. Price wise they are good too and offer the same service (better so far for me and I've used numerous previously) as the bigger companies.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had quite a few questions before I was able to book but Luke was really responsive on the chat and got back to me straight away with some really helpful responses to reassure me that I could amend booking and drop off times and to confirm different things for me 😁

February 22, 2026
Unprompted review

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