Horrific experience! The shoes that we have ordered arrived after one month almost. No box for shoes, no instructions care. Absolutelly disgusting experience in 2026. The site well done, all clues lin... See more
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Very disappointed with my experience with Mueler Mode The jumper I ordered was completely different shade of pink and when I requested refund. I was offered store credit with 10%. I replied that I wa... See more
Dispite sending emails to customers service several times which includes my receipt and order numbers with correct address. One month on and I haven’t received any tracking or shipping infor... See more
Communication in french. Long delivery time , but worst of all the quality and size. I ordered large but it looked more like the size for a small child. Will never be shopping here again
Company details
Written by the company
Thank you for choosing Mueler-mode. If you have any questions, we are always at your disposal.
Contact info
Algeria
- mueler-mode.com
Breach of guidelines
Easy to order.efficent
Warning everyone
Warning everyone - stay away from this fraudulent Mueler Mode. All correspondence is fake, no money back and no parcel received since November 2025. Don't shop here!!!
Value for Money
The external hard disc is small but great capacity. Good value for money
Brown Canvas overalls - No refund & very poor Service and product
I purchased some overalls for my wife; they took 22 days to arrive (direct from China, evidently).
The product was not what was ordered both colour and style and very small, medium ordered.
I asked for a return and refund per their website, but instead I have received several emails each day offering credits for future purchases, starting at 15% and rising to today's 45%.
It seems this company is not reputable, its product is poor and service even worse!
can't track my order .no delivery time…
can't track my order .no delivery time given ..the product could be anywhere..
Order was placed in early December 2025…
Order was placed in early December 2025 for Christmas. Never arrived. Customer service sends apologies and “we will review or sent to the relevant team to review” it’s all delay tactics. When I asked for a refund they apologised and said it was on the way again but no tracking. Ignored my request. DO NOT RECOMMEND. Scam.
Cardigan was exactly what I had been…
Cardigan was exactly what I had been looking for. Excellent product and service.
I ordered two items on 30 december2025
I ordered two items on 30 december2025. I have still not received them. Every time I write I get a message thanking me for my patience and that my order is on the way.
I even received a questionnaire from them asking to rate their service.
I asked for a refund and got another “thank you for your patience” response.
I have subsequently received a note that I have to pay 65%of the total price on customs duties before I can receive my order.
I communicated this with them and - guess what? Got another thank you for your patience we are looking into it.
I have not heard back since.
This is appalling non service- shocking
Order marked 'ready and waiting for courier' - for 6 months +
I placed an order at the start of October 2025. The items were marked as 'Order Ready, Waiting for carrier to update tracking information' by the 5th of November. After many messages using their online support I realised the answer was always repeating a theme. Could I please check they had the correct delivery address. I did check and resupplied the address several times. Several times I asked that they concede that the order is not coming and a refund would be appropriate. The response is always a fresh request to check my delivery address - after which I get no reply.
This company are a complete and utter…
This company are a complete and utter disgrace. I ordered a jacket in good faith last year october 2025, it is now 18th march 2026 and no sign of said jacket, no info as to where it is or will i ever receive, disgusting and if there was a minus star for reviews than they would get it....Dont even think of buying anything of this shower
If I could I'd give 0 this is a scam…
If I could I'd give 0 this is a scam fake return address, fake phone number, keep sending the same email to me there is no customer service it's all a scam DON'T use this website or buy anything you won't get your money back Trust pilot should do something about this company and get it removed from the website.
These guys are a kind of thieves
These guys are a kind of thieves, they are getting the money and never deliver the prodicts
This webside it's a FRAUD!!!
This webside it's a FRAUD!!!! Polyester material is not described at the time of purchase, and they don't allow returns. They offer you 15%, 25%, or 35% shop credit if you LIKE to return the purchase. DO NOT BUY FROM THEM!!!!!
SCAM
SCAM. Do not order, item never arrives, generic'tracking' emails sent. Do not use this company, it's a scam- have. been requesting a refund for 3 months.
The worst company ever
The worst company ever. I ordered an item at the beginning of December that was supposed to be used on Christmas Eve. I never received it, and whenever I contacted their service, they sent me a standard reply saying it was on its way. I have written to them innumerable times saying that I want my money back, and every time I get a crappy standard reply. Never buy anything from here. Ridiculous company in China with unbelievably bad service. On their site it says that it is a company based in the Netherlands, and that is a lie.
Never received my order what I placed…
Never received my order what I placed on last November! This is a SCAM big time!!!
Hoax ...very bad quality and they are not professional
Everything...it's unprofessional...very poor, shabby quality...and inaccurate fit/sizing.. unlike the pictures ...DO NOT buy anything from this site.....dodgy...n scam characteristics...
No reply for refund...I go caught big time..and i didn't even look up Trustpilot on time....
Thank you
I bought a suit in October 2025
I bought a suit in October 2025. I have not received it yet and it’s now February 2026. I needed it for an event that took place in December 2025. I requested a refund because there is no point in getting the it anymore. I was told I can’t be refunded because it has already been out for delivery. It’s the 4th month and I have not heard anything about my suit. I wrote another complaint. I doubt it will he addressed that’s how poor their service is. I will never buy from them again. I want my money back. I am utterly disappointed.
Crooks, thieves and scam artists
Won't let me return an item or give a refund. They keep offering store credit. Never want to shop with them again so why would I want store credit.
Have stolen my money and holding me to ransom effectively.
Stay Away...Do Not Buy From This Company…
Stay Away...Do Not Buy From This Company
Ordered 5 items Nov 2025. All 5 items wrong size. Rubbish Customer Service automated responses. Eventually told I would receive replacements within 6 days. Nothing has arrived after 1 month.
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