Ordered a dress in the sale which arrived while a was away for a couple of days, when I opened the perfectly sealed package 3 days after delivery the silky dress with a large red metallic rose p... See more
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Order received promptly & well packaged. The sweater was comfortable to wear & I've had it admired by several people. I noticed on trying on that there was a manufacturing fault whereby there was a st... See more
Came across this shop on Insta, after seeing lynsey queen of clean wearing a lovely jumpsuit. They do some gorgeous clothing and shoes at reasonable prices. The jumpsuit is so comfy to wear,... See more
Company replied
I have had a number of orders from Mulberry Moon and in every case have been really happy with the quality of goods received. However their customer service is exceptional! Whether by phone or messen... See more
Company replied
Company details
Information provided by various external sources
Shop this season's newest trends in homeware, furniture and fashion at Mulberry Moon. Browse thousands of products from a family run boutique.
Contact info
Wood Lane, PR7 5PA, Chorley, United Kingdom
- 01257 696023
- info@mulberry-moon.co.uk
- mulberry-moon.co.uk
3.7
Average
526 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I enquired about a top
I enquired about a top, Gayle kindly arranged for one of the Team to model it so I could see what it looked like on. I loved it, ordered it and it came the next day! Great quality and nicely unusual!
Very helpful Team and absolutely brilliant customer service xx
June 24, 2021
Reply from Mulberry Moon
Hi Sarah
Thank you so much for your kind feedback, we are thrilled at you love your top :)
MM Team
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Product not as described and…
Product not as described and photographed. Various emails, several phone calls and no clear guidelines as to how to return. Lovely things but very disappointed and because of lack of customer service will not be buying from them aagain
June 9, 2021
Reply from Mulberry Moon
Hi Nicki
Thanks for your comments. We are sorry that you have experienced poor after service. Unfortunately you experienced a product change that the manufacturer implemented without our knowledge, but that does not excuse our poor after service, as we are trying to return to normal working conditions we have experienced one or two teething issues with staffing levels which has meant slower and less effective responses but these are being addressed and improved upon as we move forward. It is unfortunate and we can only apologise for the human error issues you have experienced due to previous constraints on the operating of our small business . Please accept our apologies and we are sorry that you feel that you will not consider us again in the future.
Kind regards
MM Team
All arrived perfectly and well packaged
June 8, 2021
Reply from Mulberry Moon
Hi Shanna
Thank you for your lovely feedback :)
MM Team
Willow Heart
Beautiful rustic willow heart. I have one and loved it so much I bought one for a friends birthday.
June 5, 2021
Reply from Mulberry Moon
Hi
Thank you for your kind review and taking the time to let us know :)
MM Team
I cannot put in words how beautiful my…
I cannot put in words how beautiful my kissing heads are, the delivery was quick and I can’t thank you enough x
June 3, 2021
Reply from Mulberry Moon
Hi Carol
Thank you so much for your kind feedback, this really means a lot to us :)
MM Team
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Great service goods came very well…
Great service goods came very well packed and kept informed from order to delivery
June 2, 2021
Reply from Mulberry Moon
Hi David
Thank you for leaving us such kind feedback :)
MM Team
Reply from Mulberry Moon
Hi Samantha
Thank you for your lovely feedback :)
MM Team
Lovely products sadly poor after sales service
There are some lovely products which I’ve purchased and on the whole have been very pleased with but with 2 of my orders there have been issues and I’m sorry to say the after sales service is very poor. The latest issue is still outstanding I purchased the marble noughts and crosses board which arrived but with no noughts and crosses. I phoned and then sent 2 emails abs the second one was answered in which I received an apology and advised the missing items would be posted within 24 hours and that was 8 days ago!
May 26, 2021
Reply from Mulberry Moon
Hi Tracie
Thanks for your comments. We are sorry that you experienced poor aftersales service on this particular occasion, like many small businesses we are readjusting to having our retail outlet reopen. Looking at our records we have had several orders from you and can see that the first issue before this was regarding a piece of glassware which was damaged in transit and was replaced for you. But we can only apologise for the delay in replacing the missing piece of your purchase and unfortunately can only put it down to human error. Please accept our sincerest apologies and can assure you our service levels are now returning to a more than reasonable level still allowing for the many constraints that are still in place.
Kindest Regards
MM Team
Reply from Mulberry Moon
Hi Suzie
Thank you for taking the time to leave us feedback :)
MM Team
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fabulous large white heart looks fab on wall
placed a order for when it came back into stock they messaged me a few weeks later to say it had arrived and had been sent out to my home great service would order from them again thanx mulberry moon
May 12, 2021
Reply from Mulberry Moon
Hi Jan
Thank you for taking the time to leave us a lovely review, we are thrilled that you are happy with your purchase and our service :)
MM Team
Always great service shame daughter…
Always great service shame daughter pinched my free sweeties!
May 11, 2021
Reply from Mulberry Moon
Hi Ann
Thank you for your feedback! Don't worry we will send you a few packets next time :)
MM Team
Reply from Mulberry Moon
Hi Tracy
Thank you for your lovey review, this really means a lot to us! :)
MM Team
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Purchased a Beautiful zebra serving…
Purchased a Beautiful zebra serving tray
Just disappointed as no response to a few emails I sent about other items.
May 6, 2021
Reply from Mulberry Moon
Hi Stephen
Thank you so much for your kind review, we do apologise that you have not heard from us. Have you checked your junk folder? Sometimes our e-mails can end up in there. If not, please confirm what e-mail address you sent your enquiry to and we will look into this ASAP.
Thank you
MM Team
Reply from Mulberry Moon
Hi Jenny
We are thrilled that you loved your purchase! Thank you for shopping with us :)
MM Team
Reply from Mulberry Moon
Hi Caroline
Thank you for such kind words this really means a lot to us :)
MM Team
Reply from Mulberry Moon
Hi Annabelle
Thank you so much for your kind review, we look forward to you shopping with us again :)
MM Team
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Great service
Great service, lovely clothes and Gayle is just a pleasure to order from. She is so responsive and helpful. So glad I found Mulberry Moon:):)
April 20, 2021
Reply from Mulberry Moon
Hi Caroline
Thank you for taking the time to leave such lovely feedback, this really means a lot to us :) So glad you found us too!
MM Team
It's really nice and comfy
It's really nice and comfy and I cant wait to wear it, delivery was quick and I'd definitely order again.
April 16, 2021
Reply from Mulberry Moon
Hi Jayne
We are thrilled that you are happy with your order! Thank you for taking the time to leave us a review :)
MM Team
Reply from Mulberry Moon
Hi Andy
Thank you for your lovely feedback!
MM Team
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