Ordered a dress in the sale which arrived while a was away for a couple of days, when I opened the perfectly sealed package 3 days after delivery the silky dress with a large red metallic rose p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order received promptly & well packaged. The sweater was comfortable to wear & I've had it admired by several people. I noticed on trying on that there was a manufacturing fault whereby there was a st... See more
Came across this shop on Insta, after seeing lynsey queen of clean wearing a lovely jumpsuit. They do some gorgeous clothing and shoes at reasonable prices. The jumpsuit is so comfy to wear,... See more
Company replied
I have had a number of orders from Mulberry Moon and in every case have been really happy with the quality of goods received. However their customer service is exceptional! Whether by phone or messen... See more
Company replied
Company details
Information provided by various external sources
Shop this season's newest trends in homeware, furniture and fashion at Mulberry Moon. Browse thousands of products from a family run boutique.
Contact info
Wood Lane, PR7 5PA, Chorley, United Kingdom
- 01257 696023
- info@mulberry-moon.co.uk
- mulberry-moon.co.uk
3.7
Average
526 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this.
Have been trying to order this ornament since last year. Emailed the company who advised it was out of stock & deliveries were 5 months behind because of COVID. Eventually ordered and it was delivered within a week. Arrived very well packaged. Absolutely delighted with ornament. Great quality and well made. Very happy with service - 1st class.
April 13, 2021
Reply from Mulberry Moon
Hi Janet
Thank you for such a lovely review, we are so thrilled that you got the ornament you had been waiting for and more importantly delivered in such a quick time frame. Thank you for being patient with us during these difficult times.
MM Team
Advertisement
Wow wow wow
Wow wow wow, thank you Mulberry Moon, exactly as described, perfectly packaged.
I love it and it fits beautifully where I want it !
April 4, 2021
Reply from Mulberry Moon
Hi Lesley
Thank you for such a wonderful review, so lovely to read!
MM Team
Brilliant service...item bought was…
Brilliant service...item bought was exactly what I was looking for and speedy delivery
April 4, 2021
Reply from Mulberry Moon
Hi Sinead
Thank you for your kind review, this means a lot to us!
MM Team
Fab Company
Excellent service from start to finish. Clothing is fab, just looking to place my second order 🙂
April 4, 2021
Reply from Mulberry Moon
Hi Louise
Thank you for taking the time to leave us a lovely review, this makes us smile :)
MM Team
The clock looks great but there is a…
The clock looks great but there is a slight scratch at the top of the clock.
April 3, 2021
Reply from Mulberry Moon
Hi Debby
Thank you for your feedback, if there's anything we can do please give us a call.
MM Team
Advertisement
Reply from Mulberry Moon
Hi Linzi
Thank you for your kind review! We are thrilled that you had a great experience with us :)
MM Team
Sadly no one responded to me and the…
Sadly no one responded to me and the voucher arrived very late.
April 2, 2021
Reply from Mulberry Moon
Hi Gary
Thanks for your review. We are sorry that you feel our service was less than favourable this time , we have done our best to make people aware via the information available on our website regarding the current situation and processing and delivery limitations due to working, with literally no staff. We are not quoting COVID as such but it has affected how we currently operate.
Looking into the matter a little deeper we do have a facility to enter note details onto the order sheet to allow us to help if we can. Had there been a note on your order which you placed on the 19/03 to service a Birthday on 20/03 was to say the least cutting it a little fine, but had we known we would have done our best to come up with something to try and help.
Thanks again
MM Team
Excellent
Very pleased with the speed of delivery and the item was extremely well packaged.
March 17, 2021
Reply from Mulberry Moon
Hi Edwina
Thank you for taking the time to leave us such a lovely review! We are thrilled that you are pleased with everything.
MM Team
Excellent service from ordering to…my purchase
Excellent service from ordering to delivery, will definitely shop again.
March 15, 2021
Reply from Mulberry Moon
Hi Frances
Thank you for leaving a lovely review, we look forward to you shopping with us again soon :)
MM Team
Advertisement
Great little boutique
Came across this shop on Insta, after seeing lynsey queen of clean wearing a lovely jumpsuit. They do some gorgeous clothing and shoes at reasonable prices.
The jumpsuit is so comfy to wear, albeit a little longer in the leg (I'm only 5.3ft).
Just received the white and gold trainers for mothers day....so comfy.
Looking forward to taking a trip to their shop once lockdown is finished.
March 14, 2021
Unprompted review
Reply from Mulberry Moon
Hi Bev
Thank you for taking the time to leave us such a lovely review, this really makes us smile!
We are thrilled that you are made up with your order :) We look forward to seeing you in the shop soon!
MM Team
Unique and beautiful
Love this boutique. So easy to order on line and through Instagram if you don’t live near the store. Communication brilliant and quality of clothing is amazing. Love the unique clothing and quick delivery.
March 13, 2021
Reply from Mulberry Moon
Hi Tina
Thank you for leaving us a lovely review, we are thrilled that your shopping experience with us was very easy and more importantly you love your clothes!
MM Team
Lovely purchase
Lovely purchase, hand delivered to my door, always fabulous & friendly 😀
March 12, 2021
Reply from Mulberry Moon
Hi Sharon
Thank you for such kind feedback, we do love to go that extra mile :D
MM Team
Reply from Mulberry Moon
Hi Brenda
We are thrilled that you are happy with your purchase and that delivery was speedy too :)
MM Team
Advertisement
Beautiful catsuit and fabulous service.
March 9, 2021
Reply from Mulberry Moon
Hi
Thank you for taking the time to leave us feedback on your catsuit! This makes us smile :)
MM Team
Reply from Mulberry Moon
Hi David
Thank you for leaving us a lovely review, we are thrilled that you are made up with your purchase and our service :)
MM Team
Reply from Mulberry Moon
Hi Sam
We are thrilled that you love your glasses! Thank you for your lovely review :)
MM Team
Fantastic service and such a wonderful…
Fantastic service and such a wonderful product. Thank you all so much ❤️
March 1, 2021
Reply from Mulberry Moon
Hi Amanda
Thank you for such lovely feedback, this means a lot to us!
MM Team
Advertisement
Reply from Mulberry Moon
Hi
Thank you for your lovely review :)
MM Team
Excellent service and the quality of…
Excellent service and the quality of the items I ordered are of high quality
February 25, 2021
Reply from Mulberry Moon
Hi Susan
We are thrilled that you are happy with your purchase :) Thank you for taking the time to let us know!
MM Team
Five star ratings all the way
Five star ratings all the way - fabulous shop, fabulous staff and the owner - well a little nutty but just the best !!!! ❤️
February 25, 2021
Reply from Mulberry Moon
Hi
Thank you for such a lovely review, it has really made us smile! P.S nutty is our middle name :)
MM Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.