Mulebuy Reviews 2,582

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,275 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the shipping prices to be very competitive and appreciate the speed of delivery, with packages often arriving quickly and in excellent condition. The quality of the products and packaging is frequently praised, and the overall user experience is described as smooth and easy, making shopping convenient for many. Reviewers also highlight the helpful and responsive customer service, which contributes to a positive interaction from start to finish. However, some customers also noted issues with the shipping process, particularly regarding high costs and extended delivery times for certain regions like Italy. A few other people also felt that the quality control pictures were sometimes rushed, and some items arrived without necessary accessories or with damaged packaging. Additionally, some found the user interface for shipping to be complicated, with surprisingly high tax fees for certain routes.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times, often... See more

Product

Consumers find product quality to be consistently high, with many praising the materials, stitching, and... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as very good,... See more

Price

Clients share positive opinions on price, with many reviewers finding shipping costs to be affordable, cheap,... See more

User experience

Users describe positive interactions with user experience, consistently reporting smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying many shipping agent Mulebuy is by far the best one out there. Their shipping pricecs are the cheapest, their customer support is the quickest and most polite I have ever seen and on top o... See more

Rated 5 out of 5 stars

The thing I love about Mulebuy is their are moving how fast is possible and my package arrived after 14 days wich is pretty good. Guaranted I will use Mulebuy for my next haul. Best agent!

Rated 5 out of 5 stars

very good quality, the best for the shipping price. I would reccomend this agent. I will be ordering again


Company details

Written by the company

Mulebuy is a shopping and shipping agent that helps people around the world buy products from China easily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a good experience with Mulebuy

I had a good experience with Mulebuy. The service was easy to use, and my order updates were clear. Everything came in good condition and the delivery process was smooth. I also liked that the staff responded when I had questions. Overall, I would use them again.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently flawless after multiple purchases

I've bought clothes and shoes from this retailer several times, and they never disappoint. The items are always exactly as pictured, and the quality is consistently great. Plus, the fits are spot-on—which is a huge relief when shopping online! Delivery is always dependable and arrives right on schedule. I highly recommend shopping here and will absolutely be a returning customer.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Mulebuy Review

My package came in 2 weeks, everything came safely. Finding items was relatively super easy, QC Pictures were great too.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered AirPods from Mulebuy…

I recently ordered AirPods from Mulebuy and I’m honestly very impressed. The quality of the AirPods was surprisingly good – clear sound, solid bass, and they connect easily without any issues. They feel very close to the original in terms of design and performance.

Shipping was also faster than I expected, and the packaging kept everything safe. Overall, I had a smooth experience and would definitely consider ordering again.

Highly recommend if you’re looking for good quality at a reasonable price!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

Another great experience. Shipping was fast. Product was well packaged. Arrived even sooner and looked better than I expected. Flawless

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

My experience

Really good and simple website, works great, fast shipping and really cheap prices, u also get a lot of discount coupons, really good assistance’s agents

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great first experience! Highly recommended agent.

This was my first time using a purchasing agent, and I decided to go with Mulebuy. I couldn't be happier with the overall service!
The entire process was very smooth from start to finish. The website and the app are incredibly user-friendly, making it easy to browse and place orders.
Once my items arrived at their warehouse, they provided clear, high-quality QC (Quality Control) pictures within a couple of days.
The customer service team is also very responsive. I opened a ticket to ask for special packaging instructions, and they replied within minutes on the live chat, following my requests perfectly.

When it came to international shipping, I chose a Tax-Free line to Europe. The parcel arrived in perfect condition and well within the estimated timeframe. I highly recommend using their Vacuum Sealing and Corner Protection services! The warehouse team packed everything safely, so my items arrived with zero damage and the shipping volume was significantly reduced.

Overall, Mulebuy is a trustworthy and solid agent. I already have my second parcel in the warehouse waiting to be shipped. Great service!

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Perfect experience

36 dollar of shipping 1 shoes from china to italy

May 2, 2026
Unprompted review
Mulebuy logo

Reply from Mulebuy

Dear Valued Customer,
Thank you for your feedback regarding your recent experience. We have noted your comments and would like to provide a formal clarification on our shipping fee calculation process for your reference.

Packages are not necessarily charged by weight. Parcel shipping costs are determined by both weight and volume. Each route has different billing characteristics, which you can view on the estimation interface.

If you submit a package directly, the system will first estimate your package data, and then the shipping fee you pay will also be estimated. The warehouse will calculate the actual package data after packaging. Your shipping fee follows the principle of overpayment and underpayment. If you pay more, we will refund you the shipping fee difference.

If you want to submit a package based on the actual package data, you can directly submit a rehearsal package

Should you have any further questions regarding our shipping policies, cost calculations, or submission procedures, please do not hesitate to contact our customer service team. We are available to provide you with detailed assistance at any time.
We appreciate your business and thank you for bringing this matter to our attention.

Rated 5 out of 5 stars

Many orders later, still perfect

I’ve ordered from this store multiple times now, including both clothing and shoes, and I’ve always been very satisfied with my experience.

The quality of the products has consistently met my expectations, and everything arrived exactly as described. The sizing has been accurate, which is especially important when ordering online. Shipping was reliable, and my orders arrived within the expected timeframe.

Overall, I can confidently recommend this store. I will definitely continue ordering from them in the future.

May 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look