mullacoonline.com Reviews 753

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive promptly and are well-packaged, often with ice packs to maintain freshness for perishable items. People also appreciate the high quality of the products and the ease of the online ordering process. Many consumers highlight the excellent customer service and the thoughtful inclusion of surprise gifts with their deliveries. However, some customers also noted issues with delivery, including parcels being left in inconvenient locations. A few people experienced problems with product quality, such as stale items or defrosted frozen goods upon arrival. Additionally, some reviewers mentioned a lack of communication regarding order status and tracking information, and a few reported not receiving their orders at all.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service. Many praise the speed and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the high-quality... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of online... See more

Service

Users describe positive interactions with service. Customers consistently praise the superb service, often... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am an 86 yr old, during war sugar was unavailable so Treacle was used to sweeten biscuits, I take them to Age Concern Chelmsford for other elderly people to enjoy it reminds us of long ago. So glad... See more

Rated 5 out of 5 stars

The online computer accepted and processed our order as it should have. The humans found the items, wrapped and addressed them diligently, as is their job. The delivery company arrived when it sa... See more

Rated 5 out of 5 stars

Good product, well packed and delivered in good time and my son very much appreciated the bonus Twix . He recommended I continue to purchase as Mullaco is his favourite supplier. I will buy again and... See more

Rated 5 out of 5 stars

Clear website, simple payment pages, timely delivery and information available always. Not to mention your gift with delivery, generating a great deal of excitement and guessing which item will be se... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

753 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy customer

I ordered 10 jars. Arrived within a couple of days. Well packaged and in excellent condition. About 18 months until the 'use by date'. Complimentary chocolate bar was a very nice touch. I am a happy customer. I would definitely order from mullacoonline.com again.

April 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Great communication from the seller, and very fast delivery. Two of the items I ordered were out of stock. They offered to replace those with a similar item (or refund, but I chose the substitution). My order arrived the next day, everything was very well packaged, and I even got an extra bottle of the substituted item, presumably to compensate for the tiny volume discrepancy between the substitute and the original bottle. Overall I'm very happy, will definitely order from them again. Thank you!

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

Is this place even real?

Ordered x4 items 2 weeks ago still not here. They’ve took money but no items. I did this as a test order as never ordered from here before. Are the reviews fake? I emailed and they said my order was being dispatched 5 days ago still not here. No tracking no email to say it’s been dispatched. Not happy glad I paid on credit card now so I can claim it back.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, the products that I have ordered were beautifully packed, items that were not in stock were later delivered. I will continue to buy from this seller with the greatest confidence. Thank you Bea

March 25, 2024
Rated 2 out of 5 stars

Very good then very bad communication

Very good then very bad communication. They phoned me up to tell me my delivery would be late because they didn't have enough stock. I was fine with that and impressed they took the time to call me. Then over a week later.... Nothing. I checked my account and they had given me a full refund with no communication whatsoever. I ordered the ingredient in good time for for what I needed, now I don't have it. Highly irritating!

March 27, 2024
Unprompted review
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Rated 1 out of 5 stars

What a total disgrace, my first and very last order with Mullaco!!

What a total disgrace, shambles, embarrassment of a company!! This was my first and very last order with Mullaco! I was sent an out of date packet of seasoning that went straight in the bin. I had 2 items cancelled as they were out of stock, but I received no explanation of this at all at that time, just randomly received a refund one day with no details about it. Sent 8 sauces that are about to hit their expiry date. When I contacted Mullaco about this, I was told the sauces were on sale due to the very short date. NONE of this was listed online, no 'offer', or 'short date' or 'sale item' headings at all. Also NO expiry date given or item information shown for anything! How are customers supposed to know the truth about what they are buying? That's false advertising! Refused any partial refund on the sauces, considering the other cock ups incurred and that they purchased on false advertising with hidden information is such bad service. According to whoever was emailing me, they were already on sale with a whopping 25p off each bottle that was about to expire. This also wasn't shown online so who knows if that's even true. THEN they took it upon themselves to send a courier to my house to collect my sauces that I at NO POINT agreed to!! It's just unbelievable. I was out, they had to pay for the courier fees, would have saved themselves more money by just partially refunding me like they should have done. What a total cock up of my first order and embarrassment on their part.

February 28, 2024

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