Multitronic Reviews 

Waiting 50 days and counting after ordering a TV that was supposed to have a 5-7 days lead time. Still no sign whatsoever that anything will be delivered. One is hoping that it is due to extremely poor service, fearing that it is instead pure scamming.

Delivery time and customer service is poor. I ordered item, which was available in supplier stock. It is now two weeks from order and no update. No reply to email. Tried to call three times, no answer.

I was expecting more from a domestic web store.

Update: Finally my order was delivered after 3 weeks of waiting. I received a wrong product.

The website listed the item as in stock with a quoted delivery time of 2–4 business days.
After two days with no dispatch confirmation, I tried contacting them:
Phone: Called every available number, including the local store. No one answered.
Live Chat: The chatbot handed me over to an agent who bluntly stated: "deliverytime is 2-4 workingdays propably will be sent on friday" (which was already four days post-order).
Email: Took over 48 hours to reply, only to say: "Sorry for the delay, your order will be sent next week."
Promising 2–4 day delivery when an order won't even leave the warehouse for over a week is completely misleading. I can’t complain about the customer service, because there wasn't any.
Do not trust their advertised dispatch and delivery estimates.

I live in Korsnas so i thought id order from them, I was a bit disappointed though because when I open chat msg on their website no one ever replied to my question.
Same to an email question about a MacBook, and then finally I just ordered a raspberry pi charger and it took like 2 weeks to receive any update about it.
Try harder guys, or is this business going down the drain? I’d support them with my business over giganti if they were a bit more communicative.

Multitronic has a very wide selection of products, consistently they are the cheapest price.

The catch? Most items are not stocked for immediate delivery. If you need something tomorrow, do not order from here unless it shows as locally stocked. Many other reviews complain about the delivery time, but I don't think that's fair. Estimates have usually been accurate, sometimes delivered sooner, sometimes a little later. You trade delivery time for a (sometimes much) lower price.

If however, you are okay waiting longer. The customer service is decent, lot's of choice and I've had no serious issues. One time a supplier fell through, and they provided an alternative product free of charge while my original order was delayed.

I've saved easily hundreds of euros with patience. If I need something fast, there are more expensive alternatives.

The ordered item had not been sent 2 weeks after purchase. It somehow came from a supplier and they couldn’t even say when it would be shipped. When I ordered, it showed an estimated arrival time of one week.
At least the customer service was responsive and it was easy to cancel the order. I got the money back.

Don’t order there if you need something urgently.

Terrible experience. DO NOT ORDER FROM HERE! ORDER LATE, WORST CUSTOMER SERVICE.
ORDER NUMBER: Order 1819626

Editing this-The company not only gives a false ETA without even ordering the item they contacted me saying my item will reach them a week later on a Friday so I can at best receive it 10 days later. They gave me this without stating any actual ETA just saying it like so. Scammers! Do not buy from here!

I have placed an order 1813201 on 1.1.26 and so far haven’t received ANY updates from this company, even though it showed that estimated delivery for that product would be 7-8.1.26.

Sent email to their support on 18.1.26, and haven’t received reply.
It has been already 20 days since ordering and no updates! I don’t remember last time I encountered such a bad online shopping experience in Finland.

They take order for a item that they don't have. Make you wait for awfully long time and then cancel the order.

I just cancelled a order, god knows how long will the refund processing take

They sell products that aren’t actually in stock. That’s probably the best way to describe it. Customer service does respond in the chat, but the overall service is poor. Every time I’ve made a purchase from this site, I’ve had an issue with shipping time / delivery. It’s been a bad experience, and I’ll probably stop using them. Time is the most important thing in human life and this company good at spending it.

Ordered a pc in parts. Wanted to change one part after ordering, was able to do so easily with a call (email wasn't responded to). Order arrived on time, despite the change in parts. CPU cooler screws weren't straight (not Multitronic's fault), I sent it back and got refunded for the cooler. Other than having to call for customer service, top notch experience.

I ordered PC components from them and everything went just fine.

I placed my order in May and waited for months with nothing but empty promises. Multitronic kept misleading me, wasting my time, and in the end simply offered a refund. This is dishonest and completely unprofessional. Avoid this company – they lie to customers and do not deliver what they sell.

I placed an order back on June 12th. According to the website most of the products were supposed to be delivered within 1-2 weeks, unfortunately as of July 22nd there are still products that have not been delivered to the warehouse. A graphics card that was purchased along with other products that was listed as being ordered from the supplier at the end of June, it is unknown when it will arrive now. No one has contacted me regarding certain delays. My email message has been ignored, although it was written as late as July 8th. Still waiting for my order, even though many days have passed.....

There was a shipment issue. Nobody considered reaching out to me in that regard; had to investigate myself. After that I got the package with a missing item. For whatever reason I am told to ship back the very least I have in order to get everything I want.

Still hoping for Multitronic to elaborate . . .

__________

UPDATE

I am under the impression that nobody is aiming for a swift fix.

Refund. I will buy someplace else.

__________

UPDATE

My emails are still pending. Appreciate your response here though.

1749337

I ordered a chair and an HDMI cable on 28th of May, the website says delivery was supposed to be 3rd-4th of June, today is 12th and i got nothing yet, i tried to call them no one picks up, i emailed twice and then after the 2 days i get a reply saying we’re sorry but the chair and the cable isn’t here we’re waiting for them to arrive.

I emailed again saying if i don’t get them by 9th then cancel the order, again no one replied and i got an email after 5 days saying the chair is here if you wish we can send it to you and wait for the cable to arrive from the supplier, i said yes please send the chair asap and still the they haven’t sent it even after 2 days from the email.

The worst customer service i have ever seen in my life never gonna order from you again. Idk why you have a phone and an email if you don’t use them!!!

If i have ordered from Ali express it would’ve been arrived already and you people are 6 hours away couldn’t pick up a god damn phone.

2 weeks ago ordered xiaomi air compressor, delivery was 5-10days,paid in advance. no product and no answer from customer support.

Horrible customer service. Tried to get in touch with them for 3 days and noone answers the phone or emails. I think it is getting time to contact consumer advisory services.

Tilasin galaxy watch unikkorannekkeen. Ensimmäinen ranneke särkyi heti alussa. Olivat reiluja ja lähettivät uuden ehjän rannekkeen tilalle👍

Update 2: After the parcel arrived I went to return it, expecting it to be a quick process. However no. This company does not even have a valid return code, which means you have to sit around for 7 full days for the parcel to get returned automatically.

AVOID THIS PLACE!!!

Original review:

This place is absolutely awful. It is so terrible that it got me to make a TrustPilot account specifically so I can warn others about this particular store. At least the customer service is trying to save what little they can of the sinking boat.

As others have mentioned - delivery dates cannot be trusted. Random changes in delivery times, barely any information given about the status of specific orders.

My current order, a simple Corsair 1200x Shift PSU, is already over a month late from it's original estimated delivery date, and they told me that it could be a week, or two, more. I also had another package, worth ~2000€, ordered from them which was only a month late, how generous of them.

Never before in my history of building PC's, have I had this type of experience with an online store.

Do yourselves a massive favor, and never, never, NEVER, buy from this place unless it is the quite literal last resort. The "Last Resort" is what they should change their whole name to, honestly.

You will only save a little bit of money by using their services, and that money is not worth this horrid quality.

Update: After having read other reviews more I'm seeing claims of warranties not being honored, of open box mechanise being sold as brand new and customers even being delivered the wrong parts. With such supply shortages, how can you even manage to send a customer an incorrect product?

Also of course the "It will be arriving next week" treatment that some people have been getting for months. Months. I am glad I pulled out in my first month.

While they replied, they never had anything meaningful to say about these experiences, which tells me that they truly do not care.

This is not a store - they are running a scam.

I have decided to return and refund all of my orders from this store. I do not trust them with a total 2500€ purchase.

Given the current state of affairs, I wouldn't be surprised if the refund takes another 2 months, or doesn't arrive at all. At which point I am fully willing to contact my lawyer about the situation.

Do not even use as a last resort - avoid entirely.