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Rated 1 out of 5 stars

Terrible experience. DO NOT ORDER FROM HERE! ORDER LATE, WORST CUSTOMER SERVICE. ORDER NUMBER: Order 1819626 Editing this-The company not only gives a false ETA without even ordering the item they... See more

Company replied

Rated 1 out of 5 stars

I have placed an order 1813201 on 1.1.26 and so far haven’t received ANY updates from this company, even though it showed that estimated delivery for that product would be 7-8.1.26. Sent email to... See more

Company replied

Rated 4 out of 5 stars

Ordered a pc in parts. Wanted to change one part after ordering, was able to do so easily with a call (email wasn't responded to). Order arrived on time, despite the change in parts. CPU cooler screws... See more

Company replied

Rated 5 out of 5 stars

I first read the reviews below and was a bit concerned, but still decided to give it a try because of the good prices and convenience. To my surprise, my order was shipped on the next day and was deli... See more

Company details

  1. Electronics Store
  2. Computer Accessories Store
  3. Computer and Accessories Store

Written by the company

Multitronic on perustettu vuonna 1995 ja olemme yksi Suomen suurimmista verkkokaupoista, myös tuotevalikoimaltaan. Lanseerasimme verkkokaupan sekä domainimme, Multitronic.fi, jo vuonna 1999. Erittäin laajan, yli 100 000 tuotteen valikoimastamme löydät kaikki tietotekniikan tuotteet kuten tietokoneet, komponentit, oheislaitteet sekä kaapelit. Näiden lisäksi myymme myös kodinelektroniikkaa, kodinkoneita, koti- ja puutarhatuotteita – eli yllättävän paljon kaikkea. Tarjoamme myös erittäin laajan valikoiman varaosia kaikenlaisiin IT-laitteisiin. Tavoitteenamme on tarjota asiakkaalle aina mahdollisimman henkilökohtaista palvelua. Multitronicin asiakaspalvelutiimi palveleekin sinua puhelimitse, sähköpostitse sekä sosiaalisen median kanavissa suomeksi, ruotsiksi ja englanniksi.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

254 reviews

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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Got faster than expected

I ordered on 28th Feb and got on 7th March, 2x32gb ram modules which I ordered was out of stock from everywhere and it was expected to arrive 12th march on every e-shop, however I got it quicker than estimated. What I recommend, if it is something you can wait and no find from anywhere else, order from multitronic, otherwise if you're in hurry, you may check other e-shop first and make your thoughts.(or if you already ordered from klarna expensive laptop and want pay from parts while not crossing the limits, my walley worked at least for me) However I recommend multitronic for the case of my product.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid with all costs

Avoid with all costs. They're fats to take your money but will never deliver the item you purchssed. They never answer the phone. They may answer the email but too slow. Pay the extra 5€ to any other seller and get your item in time.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Slowest deliveries and no compensation

I ordered a gopro enduro battery from them on the 6th of December and still haven't heard of it. The store tells me that they have ordered it from the supplier but it will still take time at least to the end of the month. Worst experience I've ever had with an online purchase. No compensation for the slowest delivery either. Wonder if I'll ever even receive the order. Stay away or order at your own risk, delivery time seems to be many months at worse.

January 15, 2024
Unprompted review
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Rated 2 out of 5 stars

False Delivery Information

Made an Order online and paid on 3 Oct. It said "Delivered by 9/10 Oct", based on my zip. As I needed the items for 14 Oct this was perfect. However on 11 Oct the Order still wasn't even processed, so I cancelled the Order. At least they were really fast to confirm the cancellation, hence 2 stars, but otherwise 1 star. Don't trust their delivery timelines during shopping and don't order from them if you're in a hurry.

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

They sell, don't ship, and run out of stock

I bought a product from their website while it was showing a stock of 5 parts. After I bought it, the stock was reduced to 4, then 3, and so on until out of stock. I naturally was expecting the product to be shipped, but they did not ship the product. When I requested information on the tracking number, I was informed the product is out of stock and it will take 2 months for them to ship it. It is just insane, do not buy from the store, even if it is cheaper than somewhere else.

September 25, 2023
Unprompted review
Rated 3 out of 5 stars

I'm giving 3 for their excellent and…

I'm giving 3 for their excellent and quick customer services. I ordered a GPU which was supposed to be delivered with 5-7 days as stated in their webpages but suddenly the estimated delivery was unknown after making the purchase. I contacted them and they said they do not know when the delivery will happen. After exchanging a few emails with them I decided to cancel the order which was cancelled immediately.
They need to be updating their website every now and then to avoid getting negative feedback. People at multitronic need to consider this seriously. It is affecting their reputation.

August 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Their logistics issue seems to be improved

I first read the reviews below and was a bit concerned, but still decided to give it a try because of the good prices and convenience. To my surprise, my order was shipped on the next day and was delivered in three days, which was earlier than the estimated date. The products inside the package look all in good condition. I guess either I've just got lucky, or they do have improved their logistics issue. Will continue buying from them in the future.

November 24, 2022
Unprompted review
Rated 1 out of 5 stars

Way too long processing time

As many have already said. The processing time from placing the order to sending it is several days, even though it says that the parts are in stock. Have to call several times and tell them to send the parts before something starts to happen.

January 25, 2022
Unprompted review
Rated 1 out of 5 stars

Don't trust.

The only company, not just in Finland but globally that refused to refund pc parts that were returned within the "Return & Refund Policy". Stay away from this place, some parts had no seals, and boxes were already opened and sold as new.

April 13, 2021
Unprompted review
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Rated 5 out of 5 stars

Trustable

I ordered multiple things from this site. The only time I ever needed support was when my mouse started having double clicking issues. I had to return the mouse twice, which they gave me a replacement once and then second time just a full refund, due to their inability to get a hold of the exact same mouse model in the time of the quarantine.

January 3, 2021
Unprompted review
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