MunchPak Reviews 96

My family and I signed up for the monthly 5+ box. This last few months we have been receiving barely 3 items and one of the items is from our hometown. We had to cancel and find another box. Don’t waste your time. It’s cheaper to get snacks from your grocery store.

Told I had expected delivery today, yet still hasn't been recieved by USPS. Although they have had my item for a few days now an are only 30 minutes away. Where is my package at? I'll come get it myself with it being so close!!!

***UPDATE*** Package arrived 5-3-21. I also want to add that I live in an apt, an they say your box will be delivered to your front door but it was left at the leasing office instead. Giving 2 stars now b/c at least the treats aren't bad. First and last time buyer!

Don't send to your military loved ones. It will never get there. And they also charge you for shipping in addition to the low monthly rate. Just don't do it.

Started a subscription that was 20 a month for a year and it only went for 1 month and immediately went to 30. When asked why it didn't stay at the discounted rate I signed up for they just said the discount was only for 1 month. It's pretty much garbage candy from other countries outdated dollar stores in my opinion

Stay away from this deceptive company. MunchPak convinces you with false advertising to order a "one time box" only to surprise you with recurring shipments at higher prices. Still working to resolve my case with these people, but am afraid I might have to dispute the charge with my credit card company.

On the other hand, we have had good experiences with their competitor, Universal Yums. They are a legitimate company and a better alternative.

Worst customer service ever. They automatically renewed my subscription for a second year without sending a reminder email or a confirmation email. Now they won't respond to my emails even though they promised a refund - and my second box has just shipped. I would find another company for your snack subscription needs!

Tried to cancel my subscription, but it somehow did not go through. I realized this when I saw the charge on my credit card for the next month of Munchpak. I immediately reached out to their customer service team and was told that they can't do refunds on monthly subscriptions, despite the fact that I had tried to cancel it before and the order had not shipped yet. Even if the issue was that I forgot to cancel, most companies would be more than willing to refund and cancel the order, since it hadn't shipped yet. Not Munchpak. The boxes are cool, but do not expect much if you ever have an issue and need to talk to their customer service team.

BEFORE YOU PURCHASE ANYTHING FROM MUNCHPAK, READ ALL OF THE TINY FINE PRINT OR YOU WILL GET SCREWED OUT OF A LOT OF MONEY.

There is a lot to their terms and conditions of purchase that would make a lawyer gasp.

Example: Just one (1) purchase constitutes an agreement to a basic subscription with a minimum mandatory length of participation.

This automatic subscription won't end until you inform them that you want out. Then they get a grace period before they are required to actually stop billing and sending you more.
To make things worse:
99.9% of all the snacks they provide can be purchased in person at any international isle of local supermarkets here in the United States.

Kinder, Mamba, Bombei, Rap Snacks, Lucas, Bubulubu, de la Rosa, wine gums, Botan rice candy etc. And at a much lower price.

I can get 20 lbs of international snacks for like $40. Instead of paying $40 for just 5- 3oz. snacks.

Complete waste of money, Very disappointing. Most of the stuff was disgusting crap that went straight in the trash, or it was common items that i could just walk down the street to my local Walmart and purchase.

I have subscriptions with 5 other services (Hulu, disney+, ps+, Xbox gold, and spotify) and have never once had an issue with auto renewal. I know it's an issue people complain about online, but I always turn it on and off and never have issues. I signed up for one box on this site, turned off auto renewal, and went on my way. Unfortunately, unlike other companies, their auto renewal seems to "turn on on its own" when i have proof i turned it off, and never went back to the site afterwards. The moment I realized this was a scheme though, was when instead of having good customer service support, they instead chose to tell me that all sales are final and then ignore me. Gee, I wonder what happened there...no wonder their review scores are low. Bank reversal is currently in progress.

I have had munchpak for almost seven months I have had no issues what so ever...I just wish they had a little more variety seems a little heavy with the wafers and gummy candy month after month

I use to love this box. But my last box didn't arrive with the correct booklet which is very important to me. I reached out to customer service and they didnt want to help me. They asked me what snacks I received--they wanted to complete list. I told them I already throw away the box. The snacks were junk and I didnt even know where they were from because I didnt get a booklet and I also couldn't see the ingredients to see for my childs allergies.
Instead of offering me a free box they said they would just send me another booklet! WHAT! I already discarded the box. They should have resolved it with a discount or better yet a free box.
I canceled as of today and will be making a review. They also could never get my online log in right---the dashboard couldn't remember my past orders from the time I have had it 3 months. The company is so disorganized and customer service has been very unhelpful every time I write in.

The snacks were generally delicious, but 40% of them I already knew and had in my country anyway.
But the worst is customer service and shipping.
They promise to ship it within 3 days. They do it after month, explaining themself that their machine is broken (every freaking time). Then eventually instead of arriving after a week, it comes after 3 months.
When I don't need it anymore.
They don't do refunds, they don't give you anything extra for not keeping their promise to ship it fast.
Horrible customer service. After two messages they stop replying to you, even if they automatic message comes, saying "ask us if you need any help". Not recommended!

Terrible experience! The company auto renewed a year subscription that was a gift for a friend. We marked it as a gift when we signed up. I called and messaged them asking them to cancel the renewal before any boxes had been delivered. They out right refused and now we’re out $120. I don’t know of any other company that would not cancel a subscription before any goods have been delivered! Terrible policies, terrible customer service.

Like many others have mentioned, they send the same type of snacks and it's starting to get old. First box was amazing, 2nd and 3rd was pretty alright, and then they just got too repetitive. I used to be so excited to receive my munchpak every month but now I'm just bored. It's always different variations of corn snacks, oreo type cookies, and chewy/sour candy. Nothing truly unique. I also would like an equal mix of sweet and savory snacks but out of 10 snacks only like 2 are savory and the rest are sweets. Probably gonna end my subscription soon...

WORSE CONSUMER SERVICE EVER EXPERIENCED!!! They have no numbers and no chat only emails and it therefore takes 24 hrs for them to respond with a question you respond then have to wait another 24 hrs or more for a bad response, they refused to downgrade a 6 months subscription to a 3 months.

When I first ordered from them the first package was great the second package I noticed there was some expired foods when I showed them proof of photos that some of the items were expired they refused to issue me a refund stating that none of their foods are expired and they don’t give out refunds. A few months ago they were offering a discount so I decided what the heck I’ll order again upon ordering I looked at the food and you begin to realize that you start getting the same items the same type of items just from different countries if that makes sense so for example they’ll put a bunch of corn products in there but it’s the same type of item you can get in America they put sweet candy that you can get in America but it’s a different brand in Japan. The snacks begin to repeat themselves and it gets old after a while.

The only issue I have is with the disappearance of the login feature. It seems after your first box ships the login dissappears. You have noway of getting back into the site except to contact CS. They did reply timely but never replied to my question about the login in feature. This didn't sit well with me so I canceled through them. I looked the site over top to bottom and where they state the login is it is not. I took screenshots and nothing.

Not happy - I ordered a 6 month subscription and the first 2 boxes were great- the 3rd was so/so and included a few “replacement” items for items I was actually looking forward to. But whatever - I don’t care... now with the 4th box never made it to their distribution center and I had to reach out to them after 15 days only to have someone say they’ll resend me one... the resent one took almost an additional 15 days for it to get to me. 3 items were in total crumbs and I couldn’t even eat them... now I’m on box 5 and the same thing is happening with the box never making it to their distribution center ... but this time they’re giving me the runaround about resending me a box they lost!

I’m aware that there is an issue right now with the postage, but I cannot blame UPS when UPS hasn’t even gotten the box!

I absolutely love and recommend this to everyone! I have ordered many snack boxes from Tokyo crate to Japan crate and this is very well my favorite of them all! I upgraded to the family pack recently because they always send such good stuff! For the last 6 months I’ve been subscribed to them they’ve never been late on a package! Thank you!