I would have to agree with most of the reviews on here : I had actually sub scribed , and cancelled before the auto renew was to kick in . No dice - I still got dinged for the renewal. I reached out t... See more
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Review summary
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Hidden fees and zero customer support "Total scam. What I thought was a one-time €1 purchase turned into a 44€ premium hidden subscription. Even if cancelled 2 min after I was charged and never recei... See more
Company replied
I have subscribed for a free trial and cancelled within 7 days to prevent a subscription. But somehow, they charged me ANOTHER subscription OF 49 Euro. Reading the reviews, I am not the only one. Aske... See more
Company replied
Yet another case of getting the free trial, THEN CANCELING AUTO RENEWAL, only to get bombarded with a 40 dollar charge... This is such a shady business, they are so predatory towards that sweet cash f... See more
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1.9
Poor
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Its a scam. Careful
I purchased a score at full price because I was careful not to subscribe to the annual plan. After trying to view my score, i somehow accidentally subscribed to a pro+ membership. It says on the emailed receipt that they'll charge me after 7 days but the charge was already taken off my the card immediately. Not to mention, i still cant find/access the score I paid for. It will charge any card thats saved in your Google account without your permission. The refund request form obviously doesnt work so I emailed them and they said to fill out the email request form. I told them it didnt work, but they havent responded. Im going to report them to the BBB and my bank and wherever else I find that might be helpful if i dont get a refund by tomorrow, and will update this review accordingly. I hope that more people check trustpilot before doing anything on that site. Its perfectly set up to scam people and nothing more. They respond to trust pilot reviews to make them look like they care to the public but they don't respond to my email or message in their online chat. What a shame.
March 1, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the complete sequence of events linked to your account, including the original full-price score purchase, the subsequent Pro+ activation, and the exact timestamp of the charge. If a 7-day trial was displayed, I can verify whether the payment was processed as a temporary authorization hold or as a completed capture, and clarify how it appears on your card statement.
I can also check which Google-linked payment profile was used, since transactions initiated through Google Pay or a Google account follow their stored authorization settings. Additionally, I will verify why the purchased score is not visible in your library and ensure it is properly attached to your account.
If the refund request form did not function correctly, I can manually locate your request and escalate it directly. Please send the email address associated with your MuseScore account and the transaction date so I can access the billing log and subscription activation record.
MuseScore processes subscriptions and payments in accordance with consumer protection laws, and every activation is tied to a recorded confirmation event. I will ensure your account is examined carefully and that you receive a clear explanation.
Aydar- Community Manager (community@mu.se)
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Can't give no stars
Can't give no stars - same as everyone else, bought one score and ended up with a Subscription I didn't agree to, Customer Service is awful and still trying to get a refund after nearly a month, they just ignore everything - VON ARTISTS
February 19, 2026
Unprompted review
Reply from MuseScore
Hi,
I can investigate the score purchase and determine whether a subscription plan was activated during checkout. Each membership activation is recorded with a confirmation step and timestamp, and I can retrieve that information for your account to clarify how the subscription began.
If a cancellation request has already been submitted, I can verify its processing status and review any pending refund evaluation. Support requests are logged in our system, and I can check the communication history to ensure your case is properly tracked and not overlooked.
Please share the email address connected to your MuseScore account so I can access the billing records and subscription configuration directly. MuseScore operates within established legal and subscription standards, and all charges correspond to documented account actions. I will make sure your case is reviewed thoroughly.
Aydar- Community Manager (community@mu.se)
Reply from MuseScore
Hey,
I can review your account activity to determine exactly what transactions or subscription events led to this impression. All memberships and payments on MuseScore require a recorded confirmation before activation, and I can retrieve the associated logs to clarify the timeline and authorization steps.
If a subscription is active, I can confirm its status, cancellation options, and billing cycle. If there are specific charges you would like examined, please provide the email address linked to your account so I can analyze the transaction history in detail.
MuseScore conducts its operations in compliance with consumer protection and digital commerce regulations, and all subscription terms are presented prior to confirmation. I will ensure your account details are reviewed carefully and transparently.
Aydar- Community Manager (community@mu.se)
\Cancel Subscription. Reverse Charges
I cannot reverse charges or cancel a subscription I have no recollection of agreeing to. I need immediate help.
March 3, 2026
Unprompted review
Reply from MuseScore
Hello,
I can immediately check whether an active subscription exists under your email address and verify the associated billing history. Every recurring charge is linked to a specific subscription plan with a recorded activation event, and I can retrieve the confirmation details for you.
If cancellation has not yet been processed, I can guide you through the correct steps or verify its completion directly on your account. Please send the email address used for the purchase so I can access the subscription records and provide precise clarification regarding the charges.
MuseScore operates in accordance with subscription and consumer protection laws, and all billing events are systematically documented. I will ensure your request is handled promptly.
Aydar- Community Manager (community@mu.se)
Horrible service!
Horrible service!! I purchased one music sheet, and in a week or two, they sent me: congrats, you're subscribed for three months!
I didn't agree to any subscriptions! They just saved my card!
March 1, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the exact checkout flow tied to your account, including the payment authorization log and any subscription activation event connected to that sheet music purchase. Every membership activation is timestamped and linked to a recorded confirmation step, and I can verify precisely what was selected during checkout.
If a recurring plan is active, I can confirm its current status, ensure cancellation if requested, and check whether any further billing cycles are scheduled. Please send the email address associated with your MuseScore account so I can examine the billing history and clarify how the subscription was initiated.
MuseScore operates in compliance with digital commerce regulations, and card details are only used within the scope of authorized transactions. I will make sure your case is reviewed thoroughly.
Aydar- Community Manager (community@mu.se)
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Avoid Musescore website - poor value and dodgy subscription model
This review applies to the website, not the notation app which is excellent . The sheet music website is best avoided as it make it difficult to cancel, particularly if you let your credit card expire. You cannot delete your credit card as they insist you keep one as default. Also, never buy official scores from the website- the cost on top of the Pro subscription is more than buying from any music publisher, and normally you can’t download it to the app or print it!!
February 19, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review your account to confirm the current subscription status, stored payment method settings, and any constraints related to updating or removing a default card. Active subscriptions require a valid payment method for renewal purposes, but I can clarify exactly what options are available in your specific case.
Regarding official scores, I can also explain the distinction between Pro subscription benefits and separately licensed publisher content. Certain official scores are priced independently due to external licensing agreements, and availability for download or printing depends on the rights granted by the publisher.
Please share the email address linked to your account so I can review your billing setup and provide precise guidance. MuseScore operates within contractual and copyright regulations, and I will make sure you receive accurate information about your account.
Aydar- Community Manager (community@mu.se)
Don't give them your money
Don't give them your money!
Wanted to buy some sheet music. When I got to checkout, I noticed the amount was $0.00 instead of the$1.15 the music should have cost.
When I read the fine print, it turns out I was actually signing up for a subscription with $0 for the first week but then $50 for three months automatically taken out of your account!
March 1, 2026
Unprompted review
Reply from MuseScore
Hello,
I can examine the checkout session associated with your account to verify the pricing structure displayed and whether a trial-based subscription was selected instead of a one-time purchase. Subscription trials clearly indicate the post-trial billing amount before confirmation, and I can confirm what was recorded in your case.
If a membership is active, I can verify its cancellation status and ensure no unintended renewals remain pending. Please provide the email address used during checkout so I can review the transaction history and subscription activation details.
MuseScore follows standard e-commerce disclosure requirements, and all billing events are tied to documented user confirmation. I will ensure your case is reviewed with full transparency.
Aydar- Community Manager (community@mu.se)
Predatory service, avoid
Predatory service. I purchased a score for 0.99 and ended up with a subscription for 44.99 a month. I tried cancelling immediately, I hope it works.
February 28, 2026
Unprompted review
Reply from MuseScore
Hi,
I can review the $0.99 score purchase and determine whether a monthly subscription was activated during the same transaction. Each subscription activation is logged with a confirmation timestamp, and I can retrieve that information for your account.
If you initiated a cancellation, I can confirm whether it was successfully processed and verify that no further charges are scheduled. Please send the email address associated with your MuseScore account so I can examine the billing timeline and subscription status directly.
MuseScore applies clear subscription terms and operates within consumer law requirements. I will ensure your account is reviewed carefully.
Aydar- Community Manager (community@mu.se)
I paid for one song at £2.49 and I was…
I paid for one song at £2.49 and I was unknowingly subscribed, unfortunately it was 3 months before I realised and was charged £149.97! It’s a complete scam avoid at all costs!
December 18, 2025
Unprompted review
Reply from MuseScore
Hello,
I can analyze the original £2.49 purchase and track any subscription activation connected to it, including the full billing history covering the three-month period. All recurring payments are tied to an active membership, and I can confirm the exact renewal schedule and cancellation options available.
If the subscription remains active, I can verify its current status and ensure that no additional billing cycles continue unintentionally. Please contact me with the email address linked to your account so I can review the payment records and provide precise clarification.
MuseScore operates lawfully and records all subscription authorizations systematically. I will make sure your case is examined in detail.
Aydar- Community Manager (community@mu.se)
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SCAM!! Please don't use them.
SCAM!!
How I wish I had read other reviews before buying some piano scores from them (which were fine in themselves). Like many others I have somehow been signed up for a "premium service", which has deducted £105 from my bank account in the last five months. Currently going through the process of trying to get a refund and realising there are many people in the same situation.
ADDENDUM: Musescore's response below suggests a misunderstanding that they are looking to rectify. This is not the case - I would strongly urge potential customers to read about the experience of so many others. The website is set up as a subscription trap BY DESIGN. It cannot be a coincidence that such a large number of people have "signed up" to services they had no intention of using. I follow a principle of never signing up to services that require regular payment, and I still ended up being an unwilling / unwitting "Premium" customer without realising for five months.
As further background, I have copied this reference from Wikipedia:
MuseScore.com has received criticism from some users regarding its subscription and billing practices. Some commentators have described the website’s subscription flow as an example of so-called "dark patterns", referring to interface designs that may encourage users to agree to recurring payments without fully understanding the terms.[109] The company states that subscription terms and automatic renewal conditions are disclosed during checkout.
October 24, 2025
Unprompted review
Reply from MuseScore
Hey,
I can review the Premium service activation associated with your account and provide a full breakdown of the billing history over the past five months. Each renewal is generated automatically based on an active subscription, and I can confirm the exact start date and renewal frequency.
If a cancellation request has already been submitted, I can verify its processing status and confirm whether any further renewals are scheduled. Please share the email address connected to your account so I can examine the subscription configuration and billing records directly.
MuseScore complies with applicable subscription and consumer regulations, and all charges correspond to documented account activity. I will ensure your case receives proper review.
Aydar- Community Manager (community@mu.se)
Impossible to get a reply from…
Impossible to get a reply from Musescore support. Emailed them several times over the last couple of weeks and not one reply back from them.
February 25, 2026
Unprompted review
Reply from MuseScore
Hi,
I can personally check the support queue for messages sent from your email address and confirm whether they were successfully received by our system. In some cases, replies may be delayed due to high request volume or filtered by email providers.
Please send your email address and the approximate dates of your previous messages so I can locate the correspondence and ensure your request is addressed promptly. Every inquiry submitted through official support channels is logged and tracked.
I will make sure your message is reviewed and directed to the appropriate team without further delay.
Aydar- Community Manager (community@mu.se)
good music a bit pricey subscription
February 27, 2026
Unprompted review
Reply from MuseScore
Hello,
Thank you for this review. It is such reviews that help us make our product better.
Kind regards,
Aydar
Community manager
I didn't realise I'd signed up for a…
I didn't realise I'd signed up for a subscription as the app is very confusing . However it was dealt with quickly and I was refunded immediately by contacting customer service . Thank you
February 26, 2026
Unprompted review
Reply from MuseScore
Hello,
Thank you for this review. It is such reviews that help us make our service better.
Kind regards,
Aydar
Community manager
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Absolutely shocking company
Absolutely shocking company! DO NOT BUY FROM THEM! I bought one piece of sheet music and was automatically signed up to an ongoing subscription with the first instalment of £44.99 and then a further £59.99. The terms of this subscription was only set out in the T&Cs small print and was not advertised in a concise, prominent and clear manner. This is unfair and misleading and under UK law is unfair commercial practice. With the way other customers have reported similar issues, this suggests continued poor compliance with transparency requirements. I went through PayPal to purchase the sheet music but they failed to protect my transactions in this instance. I will have to go to the Competition and Markets Authority and Trading Standards to escalate my case. DON’T GET SCAMMED by these people! Stay away.
October 23, 2025
Unprompted review
Reply from MuseScore
Hi,
I can conduct a full review of the initial sheet music purchase, the linked subscription activation, and both charges (£44.99 and £59.99), including the checkout flow and the timestamps tied to your account. All recurring memberships require an explicit confirmation during the purchase process, and I can retrieve the internal subscription log that documents this action.
If the matter has been raised through PayPal, I can also verify what information was provided during that dispute and confirm whether any active subscription remains on your account to prevent further billing. Additionally, I can clarify the plan structure and pricing tier that was selected at checkout.
MuseScore structures its subscription process in accordance with digital commerce and UK consumer regulations, and billing cannot occur without a recorded transaction event. Please share the email linked to your account so I can review the full transaction history and provide precise clarification.
Aydar- Community Manager (community@mu.se)
Con service, secret increases, NO REFUNDS
Con service. They raise the price dramatically, add on extras you don't want, extract payment without notification, then REFUSE TO REFUND. An absolute disgrace. I wish I had never subscribed. AVOID AT ALL COSTS
February 23, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review your subscription history, including the pricing tier selected, any optional add-ons activated, and the billing timeline associated with your account. Each subscription and renewal is tied to a recorded authorization event, and I can confirm exactly when and how the plan was initiated.
If there is concern about price changes or additional features being added, I can verify whether the subscription renewed under the same conditions as initially selected or whether a different plan was activated. I can also confirm cancellation status and ensure no further renewals are pending.
Please contact me with the email address associated with your MuseScore account so I can access the billing records and subscription configuration. MuseScore operates strictly within applicable legal and consumer protection frameworks, and I will ensure your case is examined with full transparency.
Aydar- Community Manager (community@mu.se)
Feeling ripped off...stay away from this website
On Dec. 8th, 2025, I set up and paid for the so called account for the " annual subscription " in the amount of $ 39.99.
The next day, I was unable to log into my alleged account or use their service. However I was also charged 39.99 two more times ( 2 x 39.99 =79.98 ) which I was not aware that Musescore was invoicing me and nor did I approve the two extra charges. Eight emails later to Musescore and nothing is happening from their end. I have contacted Visa and disputing the charges.
December 8, 2025
Unprompted review
Reply from MuseScore
Hello,
I can immediately review the subscription history tied to your account and verify the exact billing timestamps for each $39.99 charge. An annual subscription should generate a single invoice per billing cycle unless multiple independent transactions were initiated, and I can determine whether duplicate subscriptions were created, whether separate accounts were registered under similar credentials, or whether the additional charges originated from another payment pathway.
If you provide the email address used during registration, I will:
• Confirm whether the annual plan is active, duplicated, or inaccessible due to login credentials.
• Check the payment processor records associated with the three transactions.
• Ensure that no further renewals are scheduled.
• Escalate the billing review internally if irregularities are detected.
MuseScore’s billing system operates under regulated digital commerce standards, and charges cannot be generated without a recorded transaction event. I will make sure your account status and invoices are clearly documented so you have full visibility for your records or for Visa’s review.
Aydar- Community Manager (community@mu.se)
Absolute bandits.
Absolute bandits.
Stupidly ordered a piece of music for 99p and found myself signed up for a premium subscription losing £44 this month. Go round and round in circles trying to cancel subscription...still not sure it has worked.
February 25, 2026
Unprompted review
Reply from MuseScore
Hi,
I can verify how the 99p score purchase transitioned into a Premium subscription and confirm whether that subscription remains active. All recurring plans require a confirmation step during checkout, and I can access the activation log to clarify precisely when the membership was initiated.
If cancellation has been attempted, I can:
• Confirm whether it has been successfully processed.
• Check the renewal date and ensure no further billing is pending.
• Provide guidance on accessing the subscription dashboard directly if needed.
Please share the email linked to your MuseScore account so I can inspect the subscription status and billing timeline. MuseScore follows transparent subscription policies and operates within applicable consumer protection laws, and I will ensure your account configuration is clearly verified.
Aydar- Community Manager (community@mu.se)
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MuseScore still brilliant, but starting to loose its personal touch...
MuseScore has played a huge part in my development as a composer. However, the paywalls are just becoming too much for many people, myself included, to continue benefiting from the website. The app itself is still beyond brilliant, but its sad to see the website loose its more personal and community-lead atmosphere.
February 25, 2026
Unprompted review
Reply from MuseScore
Hello! We are very sorry that your experience with the service was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations.
Kind regards,
Aydar
Community manager
DECEIVERS - signing you up for an unwanted subscription.
I was deceived into signing up for a subscription after purchasing a $1.49 downloadable score. Then I saw review after review complaining of the same thing - with no sane way to cancel. I just closed my credit card down to cut down on the headache and thievery that is musescore.com
February 24, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the exact checkout flow linked to your $1.49 score purchase and verify how the subscription was activated in your account. Every recurring plan on MuseScore requires a recorded confirmation step before billing occurs, and I can access the subscription log to clarify what was selected and when. If you share the email associated with the transaction, I will check whether any membership remains active and confirm that no further renewals are scheduled. MuseScore operates within established consumer protection regulations and does not enroll users into paid plans without documented consent.
Aydar- Community Manager (community@mu.se)
Be vigilant - they signed me up to monthly fees without my knowledge
Do not visit this site. I bought a musical score and was automatically signed up for a free trial for Premium membership. Now, I'm not a luddite and yet I had no idea that I was being signed up for a free trial so my belief is they sneak it in. The email about the free trial went to my junk mail so I still had no notion I was signed up and then when the 7 day free trial elapsed, MuseScore started charging me £49.99 for a service I have absolutely no wish to be a part of. It's then much harder than it should have been to cancel it. I have applied for a refund and if I get it I shall amend the star rating on this review but for now I'm leaving this as a huge warning to be vigilant because I feel like they've conned me at best and stolen at worst!
February 24, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review the purchase of the individual score, confirm how the Premium trial was initiated, and verify the exact renewal timeline recorded in your account. All trials and subscriptions are tied to a confirmation step during checkout, and automated notification emails are sent to the address provided at registration. If cancellation was difficult to locate, I can personally verify the subscription status and ensure that no further renewals remain active. Please contact me with the email linked to your account so I can examine the billing history in detail. MuseScore follows transparent subscription terms and operates within applicable legal standards.
Aydar- Community Manager (community@mu.se)
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