I would have to agree with most of the reviews on here : I had actually sub scribed , and cancelled before the auto renew was to kick in . No dice - I still got dinged for the renewal. I reached out t... See more
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Review summary
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Based on these reviews
Hidden fees and zero customer support "Total scam. What I thought was a one-time €1 purchase turned into a 44€ premium hidden subscription. Even if cancelled 2 min after I was charged and never recei... See more
Company replied
I have subscribed for a free trial and cancelled within 7 days to prevent a subscription. But somehow, they charged me ANOTHER subscription OF 49 Euro. Reading the reviews, I am not the only one. Aske... See more
Company replied
Yet another case of getting the free trial, THEN CANCELING AUTO RENEWAL, only to get bombarded with a 40 dollar charge... This is such a shady business, they are so predatory towards that sweet cash f... See more
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1.9
Poor
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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A great product and a company that can be trusted
There was a problem with my subscription, somehow two identical amounts for my yearly subscription had been taken out of my account. I wrote an email to their support centre and the mistake was corrected by George. It took s few days for a response to come back to me but I understand the support centre is probably managed by volunteers. MuseScore is an excellent piece of software which is constantly being upgraded. I am the fortunate recipient of a lot of peoples hard work and commitment to provide a first class product; an enormously useful application for those involved in music composition and its associated production. It goes without saying a company is measured by how it handles situations when things occasionally go wrong, in this instance MuseScore proved that are a company that can be relied upon to resolve issues experienced by their users. I would fully recommend this product and especially the level of the customer handling skills provided by MuseScore; something that is all too often missing in today's online world.
March 6, 2026
Unprompted review
Reply from MuseScore
Hello! We’re truly happy to have you in the MuseScore community. Your support inspires us to keep improving the app for musicians worldwide.
Kind regards,
Aydar
Community manager
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i purchased ONE sheet and it cost me $1 + $105 in membership fees??
i purchased ONE sheet and I just now realize I've been charged $105 in the last 3 months... ($45 in december and $60 in march). I do NOT remember there being any mention of anything about auto-renewing and i am deeply disappointed in Musescore. If I ever will purchase a sheet of music again, it will almost certainly not be from Musescore again until they refund me my entire $105 of membership for 6 months that I haven't used a single time.
March 14, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the full billing history connected to your account and verify the sequence of charges that appeared over the last few months. Every purchase, subscription activation, renewal, and cancellation request is recorded with timestamps in the system, which allows me to examine precisely how the membership cycle developed and what status the subscription currently has.
If you want to ensure that the subscription is no longer active, I can check the account configuration and confirm whether the renewal has already been stopped. I can also review the support records to see if any refund request or account inquiry has already been registered under your email.
MuseScore operates strictly in accordance with consumer protection and digital commerce laws, and all transactions are tied to documented user actions within the platform. Please share the email associated with your account so I can review the billing records and assist you further.
Aydar- Community Manager (community@mu.se)
One of the best learning app you can…
One of the best learning app you can get.
March 15, 2026
Unprompted review
Reply from MuseScore
Hello! We’re truly happy to have you in the MuseScore community. Your support inspires us to keep improving the app for musicians worldwide.
Kind regards,
Aydar
Community manager
Don't give them a single freaking penny.
If you buy even one score from them, Musescore sneaks you into a $50 subscription and makes it nearly impossible to get a refund. In a hilarious instance of how aware they are of this problem, using their chatbot gives you a set of prompts that mostly have to do with unsubscribing, canceling a charge, and getting a refund. Awful company with predatory behavior and they're probably pushing the very boundaries of legality to get away with this (if not breaking the law straight up). If I could give zero stars, I would. They're disgusting con artists.
March 15, 2026
Unprompted review
Reply from MuseScore
Hi,
I can assist by reviewing the account activity linked to your purchase and verifying how the subscription configuration was created in the system. Every purchase confirmation, membership activation, and billing cycle is logged, which allows the support team to analyze the exact timeline of events and clarify how the account was configured.
If you would like to confirm the current subscription status or ensure that no additional renewals are scheduled, I can check the account details directly and guide you through the subscription management section of your profile.
MuseScore conducts all subscription and payment processing in compliance with applicable consumer protection and digital commerce regulations. If you provide the email associated with your account, I will review the account records and help clarify the situation.
Aydar- Community Manager (community@mu.se)
I am loving Musescore more and more,
I am loving Musescore more and more,
Having returned to music teaching , I had forgotten the score...
I need so much music to have at my fingertips
So many songs for the tip of the tongue, teeth and lips.
March 15, 2026
Unprompted review
Reply from MuseScore
Hello,
We are very glad that you are a member of our big family. Thank you so much for your feedback!
Kind regards,
Aydar
Community manager
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Don't touch them with a bargepole!
They entice you with a 7 day free trail and then hit you with an £85 subscription which they refuse to refund. Then they make it as difficult as possible to find how to cancel the subscription. Even if you do subscribe they charge exorbitant prices for the sheet music.
March 15, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the subscription activity connected to your account and verify the timeline related to the trial activation, the billing event, and the current status of the membership. Each step—trial registration, subscription confirmation, and payment authorization—is recorded in the system, allowing me to examine exactly how the subscription cycle progressed.
If there was difficulty locating the cancellation option, I can also guide you through the account dashboard where subscription management tools are located and confirm whether the subscription has already been cancelled or remains active.
MuseScore operates under established consumer protection and digital commerce regulations, ensuring that subscription management is available directly within the user account. Please send the email associated with your profile so I can review the subscription record and assist further.
Aydar- Community Manager (community@mu.se)
Scam
This is scam business to keep clear of. Made a one-off purchase and got conned into a subscription.
March 6, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the purchase and billing activity connected to your account and verify how the one-time score purchase and any subscription activation were recorded in the system. Each payment event and subscription action is logged with confirmation data, allowing the support team to check the timeline and clarify how the account configuration was created.
If you want to confirm whether a membership is currently active or already cancelled, I can check the subscription status directly and guide you through the account settings used to manage renewals.
MuseScore operates fully within the framework of consumer protection and digital commerce regulations. If you provide the email associated with your account, I will review the transaction records and assist you further.
Aydar- Community Manager (community@mu.se)
I mostly appreciate the Musescore Studio as a tool for creating and editing music scores.
I mostly appreciate the Musescore Studio software. I play a lot of chamber music. It allows me to make arrangements of works to fit the ensemble. For instance, I will be playing in a string quintet with double bass soon. I thought it would be fun to play Grieg's Holberg Suite for string orchestra one on a part. There is a lot of "divisi" in the original string parts, but I found the score on the Musescore website, and I was able to make adjustments to the parts so 1) the double bass had more to do 2) the divisi sections could be modified and redistributed to make each part playable by one person. It's a lot of work, but it's fun.
March 13, 2026
Unprompted review
Reply from MuseScore
Hello! We value your opinion and are committed to making MuseScore better.
Kund regards,
Aydar
Community manager
Hidden auto subscription which was not aware
Hidden auto subscription which was charged to my credit card.
March 14, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the purchase and billing activity connected to your account and verify how the one-time score purchase and any subscription activation were recorded in the system. Each payment event and subscription action is logged with confirmation data, allowing the support team to check the timeline and clarify how the account configuration was created.
If you want to confirm whether a membership is currently active or already cancelled, I can check the subscription status directly and guide you through the account settings used to manage renewals.
MuseScore operates fully within the framework of consumer protection and digital commerce regulations. If you provide the email associated with your account, I will review the transaction records and assist you further.
Aydar- Community Manager (community@mu.se)
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I got ripped off
I got ripped off! I paid for sheet music for ONE song and was then automatically signed up for some membership that I never agreed to. Do NOT go to their website and click anything--you'll just get ripped off.
AFTER THIS REVIEW, I DID RECEIVE FOLLOW UP AND A FULL REFUND. THANK YOU FOR CORRECTING THIS!
February 12, 2026
Unprompted review
Reply from MuseScore
Hello,
I can assist by reviewing the account activity connected to your purchase and verifying how the score transaction and the membership activation were recorded in the system. All purchase confirmations, subscription activations, and billing cycles are documented, allowing me to examine the exact sequence of events.
If you want to confirm whether the subscription is still active or ensure that future renewals are stopped, I can check the account configuration and guide you through the subscription management section of your profile.
MuseScore operates according to established consumer protection and digital commerce regulations, and every billing action is tied to a documented account event. Please send the email associated with your account so I can review the billing history and assist you further.
Aydar- Community Manager (community@mu.se)
Scammers
Scammers. I tried to buy one piece of music and they auto enrolled me into subscription without informing me, presumably hidden in small print. Totally illegal and unethical business.
March 13, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review the purchase and subscription activity connected to your account and verify the sequence of billing events that followed the score purchase. Each purchase confirmation, membership activation, and payment authorization is logged in the system, which allows me to examine how the account configuration was created.
If there is an active membership linked to the account, I can also confirm its current status and guide you through the account dashboard where subscription management and cancellation options are located.
MuseScore follows all applicable consumer protection and digital commerce regulations, ensuring that transactions are linked to documented user actions. Please share the email associated with your account so I can review the records and assist you.
Aydar- Community Manager (community@mu.se)
Rip-off
I went to the website just to buy a music score. But a week later I received an email saying I bought a subscription. I didn't even have an account on their website.. and they billed me a 3 months subscription! I tried to stop it, but they refused. They only gave me 2 months back.
March 11, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the account activity connected to your email and verify how the subscription was recorded in the system. Every purchase and subscription activation requires an account record, which allows the support team to check how the membership was created and how the billing cycle was initiated.
If a partial refund was already issued, I can also verify the final account status and confirm whether the subscription has been fully cancelled to ensure that no additional billing cycles remain active.
MuseScore operates within the framework of international consumer protection and digital commerce regulations, and all transactions are tied to documented account activity. Please provide the email associated with your account so I can review the billing history and assist you further.
Aydar- Community Manager (community@mu.se)
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I paid for one piece of sheet music for my daughter for £1 and the transaction was seamless, a very good experience. Or so I thought. A few days later I recieved an email welcoming me to my Premium Membership and was billed £45 automatically using the card details I provided for a one off transaction. I cannot find anyone to write to. There seems to be no customer service line to rectify the sitaution so will have to ask my bank to deal with it. I am reporting this as fraud. I have have had to cancel my bank card in case of any other unauthorised payments. The company is based in Cyprus and outside of UK legal juistication.
March 13, 2026
Unprompted review
Reply from MuseScore
Hi,
I can help review the purchase and billing records associated with your account and verify the sequence of events following the sheet music purchase. Each purchase confirmation, membership activation, and billing cycle is recorded in the system, which allows the support team to analyze how the account configuration was created.
If you want to confirm whether the subscription has been cancelled or ensure that no additional renewals will occur, I can check the subscription status and guide you through the account settings used to manage memberships.
MuseScore operates in accordance with international digital commerce and consumer protection laws, and all payments are linked to documented account actions. Please share the email associated with your account so I can review the transaction history and assist you further.
Aydar- Community Manager (community@mu.se)
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They helped me out with refund
They helped me out with refund! Great service
March 12, 2026
Unprompted review
Reply from MuseScore
Hello,
Thank you for this review. It is such reviews that help us make our service better.
Kind regards,
Aydar
Community manager
Musescore enlarges my musical world
Musescore enlarges my musical world. I use it every day to arrange early music for recorder ensembles. Then I can easily upload my scores for access by the world's recorder players. I also can look at the scores of other arrangers to get an idea what they are working on. All for a modest fee. Pretty amazing!
March 12, 2026
Unprompted review
Reply from MuseScore
Hello! Thank you for being part of our community. Your presence encourages us to enhance MuseScore for everyone who loves reading and playing music.
Kind regards,
Aydar
Community manager
unwanted premium subscription
I bought a single score (1.49EUR) and I was automatically subscribed to a 3 month premium offer. I'm used to buy on the net and I completely missed this one. This is really bad commercial habit and muscore.com shall be sued for this. This is a terrible publicity for musescore who is a great tool.
March 12, 2026
Unprompted review
Reply from MuseScore
Hey,
I can help examine the account activity associated with your purchase and verify the exact sequence of billing events recorded in the system. Each purchase confirmation, subscription activation, and payment authorization is logged with detailed timestamps, which allows me to determine how the subscriptions were created and how the charges appeared in the account history.
If the payment was made through PayPal, I can also review the account configuration on our side to confirm the subscription status and ensure that the correct cancellation steps have been completed.
MuseScore conducts all transactions in accordance with consumer protection and digital commerce laws, and every subscription activation is tied to a recorded account action. Please provide the email address associated with your account so I can review the billing records and assist you further.
Aydar- Community Manager (community@mu.se)
How many more times will Musescore get away with stealing money
How much more can they get away with stealing?
How are Musescore continuallly allowed to get away with misleading and scamming their customers. I dread to think how much they have stolen over the years. Someone needs to be held accountable.
March 10, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the activity associated with your account and clarify how purchases, subscriptions, and billing events are recorded in the system. Every transaction on the platform is linked to a documented confirmation step and timestamp, which allows the support team to analyze exactly how a purchase or membership activation occurred.
If there is uncertainty regarding a specific charge or subscription status, I can examine the billing history and verify whether a membership is currently active, cancelled, or expired. I can also guide you through the account settings where subscription management and billing preferences are controlled.
MuseScore operates strictly within international consumer protection and digital commerce regulations, and the platform does not process payments without a recorded authorization. If you provide the email address associated with your account, I will review the transaction records and assist you with precise information regarding the account activity.
Aydar- Community Manager (community@mu.se)
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Read the small print....
I brought a score and somehow ended up with a pro subscription that I didn't realise that I had. I only new about it when the Money came out of my account. Immediately made efforts to cancel the subscription which was difficult and I'm not even sure still that it has been done correctly as it is intentionally evasive. I have contacted the team at Musescore several times and have been ghosted so went via PayPal. PayPal sided with them as they stated in email the day they would be taking payment for the subscription.... That I didn't know I had.... I initiated everything within 2 hours of money leaving my account. I am still at the time of writing within 14 days and according to their own T and C I should be entitled to refund. The customer service is disgusting, they are underhand and deceptive. They have taken £45 without my permission.
Edit:
Dealing with the whole process has been an ordeal, however after leaving this review I was able to make contact with Aydar who was very prompt at resolving my issues. I would urge anyone to speak with him for help.
March 10, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the account activity connected to your purchase and verify the exact sequence of events related to the score purchase, the activation of the Pro subscription, and the cancellation request you submitted. Every transaction and subscription activation is recorded with timestamps and confirmation steps, which allows me to examine precisely how the subscription was initiated and how the billing event occurred.
If you attempted to cancel shortly after the charge, I can check the support tickets and account logs to confirm whether the cancellation was processed correctly and whether the subscription is currently active or already closed. I can also review the PayPal transaction reference to better understand how the payment was handled on their side.
MuseScore operates strictly within consumer protection and digital commerce laws, and all subscription actions are tied to documented confirmations. Please send the email address associated with your account so I can examine the billing records and assist you further.
Aydar- Community Manager (community@mu.se)
Scamming thieves
Scamming thieves. Don't inform you of the billing and then charge you
February 11, 2026
Unprompted review
Reply from MuseScore
Hi,
I can review the billing activity associated with your account and verify exactly how the purchase and subscription settings were recorded in the system. All payments, subscription activations, and billing notifications are logged with timestamps, which allows me to check the account configuration and the events that led to the charge.
If there is an active membership linked to your account, I can confirm its current status and guide you through the subscription management section where renewals and cancellations are handled. I can also check whether any support request from your side has already been registered in our system.
MuseScore processes payments and subscriptions according to applicable consumer protection and e-commerce regulations. If you share the email address linked to your account, I will review the transaction history and help clarify the situation.
Aydar- Community Manager (community@mu.se)
They make you play the "how do I unsubscribe???" game
They use deceiving tactics which result in you unknowingly subscribing to more than you intended.
Finding out how to unsubscribe was very challenging a they use unconventional terminology, "End Benefits" instead of "Cancel Subscription". I understand they want to keep business, but using deceiving techniques against their customers is undignified and unacceptable. I will not be giving Musescore any more business.
March 10, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the subscription settings connected to your account and verify how the membership was activated and how it appears in your account dashboard. The system records each subscription activation, confirmation step, and billing cycle, which allows me to analyze the configuration and explain the terminology used in the subscription management interface.
If you experienced difficulty locating the correct option for cancellation, I can guide you directly to the relevant section in your account settings or verify from the support side whether the subscription is currently active or already ended.
MuseScore maintains its subscription system in accordance with consumer protection standards and transparent digital service regulations. If you provide the email associated with your account, I can check the subscription status and assist you further.
Aydar- Community Manager (community@mu.se)
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