Mush Clothing Reviews 

323
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Totally disreputable vendor with tacky/sleazy behavior and terrible customer service. I should have checked online reviews before purchasing; would never have made the mistake if I ha... See more

Rated 1 out of 5 stars

They do not understand that customers order before thanksgiving to give as Christmas gifts. They are unwilling to compromise on their rules even at the cost of future business. They truly don’t care a... See more

Rated 1 out of 5 stars

The jacket was very very smelly and ran very small. I requested an exchange for a larger size. It came and this jacket was so smelly that we could not keep it in the house. When I put it on, the zi... See more

Rated 1 out of 5 stars

Will not be ordering again if the continue to use DPD as they delivered my shoes to someone else, when I rang them they said sat navs don't lie,

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1.1

Bad

TrustScore 1 out of 5

323 reviews

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(323)

1 review in the last 12 months

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Rated 5 out of 5 stars

Perfection!

Found out about Mush clothing by chance after looking for a particular pair of Moschino shoes which I found being the least expensive abd as I was offered an additional 10% discount by subscribing I jumped at the chance to place my order.
I found from ordering to delivery a total pleasure totally recommend to anyone who wants what they want with a professional service. Thank you for mine!

October 6, 2014
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking refund process bordering on dishonest

I ordered a shirt which was subsequently found to be faulty, this in itself is no problem. However I received an email with a credit note attached that is clearly designed to make you think you have had a refund. The email actually tells you nothing at all and when I queried it I was told that they had sent me an email previously telling me that I needed to let them know what to do before a refund would be issued, however if I had not queried this I clearly would never have received my refund. I was so annoyed at this that I also returned a jumper I had ordered and yes the same thing happened again! I received a credit note email but have not received a refund. I emailed them and told them about this and got a totally non related email back totally missing the point. I have informed trading standards who said they will investigate but if you send things back please do not assume a credit note email is a refund! I really have found this appalling and I am still awaiting the refund on my jumper, be very careful here!

September 22, 2014
Unprompted review
Mush Clothing logo

Reply from Mush Clothing

Hi Jason

Nice to speak with you this morning!

Again, I would like to apologize for all inconvenience caused.

As I explained over the telephone, it is a confusion of a word credit memo ( which is set as default for our e-commerce platform magneto which actually means credit back into your account) it is the same as refund. however, we have made the following changes.

Unfortunately for those customers who shall make payments by using sage pay, should a customer request a refund it can take up to 5 working days for the money to re-appear into your account

It can also take up-to 5 working days for the customers money to appear in our account when the payment complete via sage pay unlike Paypal which the payments are instance and forward to each other account immediately

Thanks for confirmed, your refund has been successful


Kind Regards

Vilma Santos

Rated 5 out of 5 stars

Fantastic :-)

Fantastic service received by Vilma and have some lovely items on their website. I have bought a few items and very pleased with them all. Will be shopping with mush again in the future - Thank you mush!

September 9, 2014
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I was very impressed with Mush Clothing, they had an excellent range of the shoes I was looking for. They had a very speedy delivery and the items that I returned were quickly refunded to my account.

September 3, 2014
Unprompted review
Rated 2 out of 5 stars

The service is very bad

I have no good review for mush clothing except their quick response when i asked to cancel order from amazon. Other than that, everything is bad.

- there was no reply when i enquired about some items
- no quick response when i needed one
- no feedback when i complained
- did not receive any notification when my item was sent back and my money refunded. When i did realise it, the bag i wanted so bad was SOLD OUT!
- i was not notified about the bag being sold out. And i had to buy a different bag.

September 3, 2014
Unprompted review
Mush Clothing logo

Reply from Mush Clothing

We are very sorry to hear that you are not happy with our services,
I personally investigated what actually went wrong and what happened to your order. I was able to check and confirm that you did your first order with our Amazon store on the (16 August 2014 2:54:07 PM BDT) and then asked for it to be canceled because you would like to order via our mushclothing.com. Website

We then proceeded the refund as your request for the product you purchased from our amazon store

Then you placed a new order with us with mushclothing.com 3 days later
On the (19 Aug 2014 11:11:37)

unfortunately, the bag was discovered with a manufacture fault while it was getting processed for shipping and was unable to send to you, and we also have confirmation of email sent to you

According to my records we have sent 4 emails to you.(please check your emails on this dates)
on 2014-08-19 13:23
on 2014-08-20 09:36
on 2014-08-21 09:01
on 2014-08-22 12:57

Unfortunately, we did not have any other choice but to refund your money because there was no response from yourself

Please if you need any further assistance please do not hesitate to contact me directly or via telephone +44 (0) 208 888 4600 and I shall be more than happy to go out my way to help you.

Kind regards,

Vilma dos Santos

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Rated 1 out of 5 stars

Rubbish never order again didn t even receive my parcel

Rubbish didn t receive parcel then have to wait 20 days for refund

August 8, 2014
Unprompted review
Mush Clothing logo

Reply from Mush Clothing

Your item has been sent to you via Special Next Day Delivery service with tracking number BJ096276764GB to be delivery on 4 of august.
We have contact royal mail to update your parcel and confirm that is lost or still held on your local depo.
Again, we would like to apologize for all inconvenience caused. We are in contact with royal mail to update ASAP your delivery.

Should you need further assistance please do not hesitate to contact us.

Mush clothing

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Rated 4 out of 5 stars

item came fast

Item as described, came quickly but shipping was quite expensive at £15 for a small and light item

July 31, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Fastest Delivery, Great Communication, Fantastic Selection, Wonderful Item, Highly Recommend

I was very impressed by the service provided by this company, very friendly helpful stuff, great selection of products. I am very pleased with the item I purchased and was even given a discount as a good will gesture. I am thrilled. And the delivery was super quick, the very next morning and free. The best service I've ever had. Highly recommend. Fantastic!

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent store

Excellent defo be buying from the store again ordered Thursday received Friday well impressed

July 25, 2014
Unprompted review
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Rated 5 out of 5 stars

Why different on eBay??

Absolutely love the boots and I was thinking about buying them on eBay but thought I'd shop around and found that you were selling them for £20 cheaper on your website than you do on eBay? would've been miffed had I spotted it late. Boots and service are brilliant.

July 23, 2014
Unprompted review

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