MusicStack Reviews 1,394

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, often highlighting the availability of rare and hard-to-find items. Many people appreciate the efficient service, noting quick order processing and good communication. The website is also commended for being easy to use, making the overall purchasing experience smooth and pleasant for consumers. However, some customers also noted occasional issues with order accuracy, with a few instances of receiving incorrect items. There were also some concerns regarding product grading, with a small number of reviewers feeling that the condition of received items did not always match the description.

What people talk about most

Product

People report positive experiences with the product. Customers often praise finding rare and hard-to-find... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent condition of items,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Many... See more

Order

Consumers find order to be positive. Many customers received exactly what they ordered, with some praising... See more

Website

Customers had positive experiences with the website. Many found it easy to use and navigate, with a smooth... See more

Based on these reviews

Rated 5 out of 5 stars

Great site to purchase Vinyl! Many different vendors to choose from. If you choose a particular record from a vendor, it then allows you to search their inventory specifically. It saves you shippin... See more

Rated 5 out of 5 stars

I ordered two CDs from two different sellers in two different countries. I was a little concerned with no tracking, but both CDs arrived well packaged in mint condition as advertised and within the es... See more

Company replied

Rated 5 out of 5 stars

Only just heard of this site 2 weeks ago. Ordered one single . Although seller took a lot longer than expected to confirm the order it was eventually sent and I was pleased with the condition.... See more

Rated 5 out of 5 stars

I ordered a 1977 (48 year old) vinyl album it arrived in near perfect condition and plays perfectly. The postage and cost were reasonable. Thanks guys, will be ordering all my album through you first.... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

Marketplace for buying and selling vinyl records and CDs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Goods perfect. Speedy shipping. What's not to like?

April 17, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the great review!

Advertisement
Rated 1 out of 5 stars

The CD that I had ordered from a seller…

The CD that I had ordered from a seller in Brazil on February 27, 2025 was delivered not to me in the USA but to someone else in Sao Paulo, Brazil on March 21, 2025. The seller kept on giving me excuses but finally did offer to send me a replacement CD but he wanted me to wait even longer to see if the original shipped CD showed up in my mailbox which it never did. When I had asked if he would ship the replacement CD out sooner, the seller had ignored my two requests. So I had asked PayPal for a full refund which they kindly had given to me. When I had told the seller that PayPal had given me a full refund and I had asked the seller again if he would still offer me that replacement CD right away then I would return the favor with leaving him positive feedback over at MusicStack, the seller had finally replied back to me but in an angry insulting response. So I finally had no choice but to leave him negative feedback at MusicStack since I did not receive the CD plus he did not live up to his promise to send me a replacement CD and instead had given a rude reply back to me. That seller from Brazil should either send me a replacement CD or MusicStack should immediately remove him from their website. I wish my order had worked out better because I would have liked to have the CD of that album since it is not sold here in the USA. I only blame MusicStack for allowing such a seller onto their business website.

February 27, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Sorry to hear there the item didn't show due to what sounds like a shipping mistake made by the seller. I'm guessing he probably tried to get the person who received your item mistakenly to mail it directly to you and hence why he wanted you to wait longer. But even though you have 180 days to file for a refund, and you couldn't wait and requested and got a refund. Surely that is your right, but we don't blame him for not wanting to send you another CD or wanting to work you any longer after that and after you left him a negative review as well.

Unfortunately, it can take over a month for items to clear customs from Brazil and go to the USA at times, and if it had to be shipped twice it could explain why it would take even longer and why he wanted you to wait.

This seller has been a good and long time seller our on system and is reasonable. We will not be removing them over this.

Advertisement
Rated 5 out of 5 stars

Credible business

Credible business. Had my doubts at first but my album arrived on time and packaged well. Will be ordering again.

March 24, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for putting your trust with us and giving us a chance.

Rated 5 out of 5 stars

Found a rare CD at a great price

Found a rare CD at a great price, easily. I'll be using the site in future for other purchases as this first one went so smoothly.

February 27, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Love hearing this! Hope you are enjoying your new rare CD!

Rated 5 out of 5 stars

Great!

Very good pricing. A very good, and large selection of music. Quick shipping.

February 16, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the nice review!

Advertisement
Rated 5 out of 5 stars

Fast & easy

Fast & easy, thanks

March 9, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Love hearing this. Thanks for using our service.

Rated 5 out of 5 stars

It was a pleasant experience

That I was able to purchase the items for a reasonable price (including shipping) but the variety was also good. The process was easy and quick. The only thing I didn't see was tracking but it was all shipped quickly

February 21, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the great review!

Rated 5 out of 5 stars

As described

All the items that I purchase were as described. Any seller that I contacted were all helpful.

March 4, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the great review!

Advertisement
Rated 5 out of 5 stars

1st experience with MusicStack : perfect

. Bought a disc to a Greek seller
. Product fully complies with the description
. Reasonable shipping costs
. All in all, a very smooth transaction

January 31, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the great review!

Rated 5 out of 5 stars

I found the CDs I was looking for on…

I found the CDs I was looking for on your platform. I was happy to find them. All the sellers were helpful and packaged them well for the mailing to the U.S. I've been very pleased with my purchases.

January 8, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

So glad we could help you find what you were looking for. Thanks for using MusicStack. See you next time.

Advertisement
Rated 5 out of 5 stars

Dependable music platform

longstanding customer who trusts Musicstack to deliver the goods....item was accurately described in this exchange, very well packaged and shipped quickly...

January 21, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks so much for our trust and being a loyal customer

Rated 5 out of 5 stars

Vinyl sent from Japan, arrived on time and in great shape!

I ordered a Vinyl Record that was sold out everywhere in Canada and USA, except for one on Ebay for $100+ USD. So I was about to give up, but I checked Music Stack and saw someone in Japan had one at a record store. I ordered from them for $34 Canadian and got the record 14 days later. Great response when I had questions and it arrived in better shape than most vinyl coming from Canada and USA. Big ups to MusicStack and the seller JET SET Japan. 10/10, will order from here again in the future!

December 30, 2024
Unprompted review
MusicStack logo

Reply from MusicStack

So glad we could get you the record so much cheaper. Thanks for using our service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look