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Music Vine Reviews 

257
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist them effectively. The customer service is frequently highlighted as excellent, with many appreciating the personalized and supportive approach to resolving issues. Reviewers are particularly impressed with the quick response times and the efficiency of the service, leading to smooth problem resolution. People frequently highlight the detailed explanations and tailored solutions provided, ensuring their specific needs are met effectively. This comprehensive support contributes to an overall excellent experience, making consumers feel valued and well-assisted.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick response times,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more

Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(257)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt and Professional Service

Dano O'Brien was prompt and professional in a response to the issue I experienced as well as a solution to the problem. Dano O'Brien was courteous and respectful and made me feel valued as a new customer. Thank you Dano O'Brien for your assistance and all the best in your new year.

January 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Claim Was Cleared Promptly

The copyright claim we got was cleared up promptly after contacting Dano at support. They gave us clear instructions and were very helpful.

December 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Friendly and helpful!

Lulu was very friendly, professional, and super helpful - she got me exactly what I needed! She did a great job in securing me the right music licenses and tracking down the files for my project.

November 13, 2024
Unprompted review
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Rated 5 out of 5 stars

I recommend 100%

I recommend MusicVine 100%. The website is very easy to use, they have great variety of music and the team is very responsive if you have any questions. Thank you for your service !

September 20, 2024
Unprompted review

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