Music Vine Reviews 

257
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist them effectively. The customer service is frequently highlighted as excellent, with many appreciating the personalized and supportive approach to resolving issues. Reviewers are particularly impressed with the quick response times and the efficiency of the service, leading to smooth problem resolution. People frequently highlight the detailed explanations and tailored solutions provided, ensuring their specific needs are met effectively. This comprehensive support contributes to an overall excellent experience, making consumers feel valued and well-assisted.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick response times,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(257)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Thankyou Music Vine

When making a request I experienced a faster than expected response time, a recognition and understanding of my issue, and a prompt solution to my request. Very happy and their response enhanced my already great experience with using Music Vine.

August 20, 2024
Unprompted review
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Rated 5 out of 5 stars

I had a query which was answered…

I had a query which was answered promptly. Your website has some cool music that may fit what I am trying to do but it's just getting the right fit. I am collating a number of photos and videos on Final cut and I need the music to make it a little more interesting rather than look at a number of boring photographs, Editing is the hard part and the right music makes it more interesting. Il also need a decent AI voiceover to experiment with however they are quite expensive.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Lulu.

Lulu at MusicVine helped us with a licensing issue/query. She got back to us and resolved the issue very quickly and efficiently. Great customer service.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

Every time I've contacted Musicvine support they have been fast to respond and even quicker to resolve any issue. Fantastic customer Service

July 29, 2024
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Rated 5 out of 5 stars

Timely Customer Service!

Olivia was able to help us out in a timely fashion to enable us to finish our project goals on time. Music Vine has a wonderful user experience to begin with, and the customer service was another win.

July 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Human friendliness

Human friendliness. I appreciated that it didn't feel like I was talking to a robot, but to one who can understand what I'm saying and take appropriate action. This left a very good impression. Plus, the responses were instructive and sufficiently explained.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer serevice

Worked with Libby to get necessary information for a music cue sheet for a movie. She went more than the extra mile on this. Great customer service. And a great experience with Music Vine. Won't forget this for future projects. Customer service can be half the value of a site, if you think about it.

April 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Lulu provided 5 star service

Lulu provided 5 star service. She helped me navigate the complexities of my institution, and helped figure out how i can keep doing my work while my organization figured out its logistics. Her communication definately convinces me to continue our relationship with MusicVine.

March 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Service

I really recommend this as a great on-line library. The tracks are of a very high quality and so is their customer service.
I was having trouble with a payment refund and the representative Libby sorted it quickly and with no fuss.
Thank you!

March 4, 2024
Unprompted review

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