Music Vine Reviews 

257
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist them effectively. The customer service is frequently highlighted as excellent, with many appreciating the personalized and supportive approach to resolving issues. Reviewers are particularly impressed with the quick response times and the efficiency of the service, leading to smooth problem resolution. People frequently highlight the detailed explanations and tailored solutions provided, ensuring their specific needs are met effectively. This comprehensive support contributes to an overall excellent experience, making consumers feel valued and well-assisted.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick response times,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(257)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service is still alive!

If you thought excellent customer service is a thing of the pre-pandemic past, you haven't worked with Music Vine. They were incredibly responsive, helpful and most of all understanding of my particular circumstances regarding subscription fulfillment. In a creative field, having a great roster of talent is obviously important, but matching that level in your customer service is what we keep me turning to Music Vine rather than looking elsewhere. Thank you again, Music Vine!

October 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jennah M actually CARED!

Music Vine operative Jennah M responded, answered my question and actually CARED ( and followed up) to make sure that it had worked out!
This is remarkable service. Other businesses , please note!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I needed to change my invoice details and send the new document over to the procurement team asap, and Libby was super quick, efficient and kind in replying to my request. Thank you Libby!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with MusicVine has always…

My experience with MusicVine has always been great!! I love the music they offer and their support team is always so helpful and kind! Libby and the rest of the support team has helped me solve every problem I've asked about. They always address all my concerns quickly!

October 17, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jennah M

Jennah M. was helpful with our project. Tracked down the right info we needed, clearly gave us steps to complete check out, and a discount code was much appreciated. Thanks for the help!

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth workflows

Easy communications with customer service. Custom licensing is quickly done and any inquiries are swiftly answered to our satisfaction.

September 19, 2023
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Wonderful working with Libby.

Libby was wonderful! She very quickly obtained answers to my questions, which I really appreciated, since our video products usually have a tight turnaround.

June 22, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look