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Music Vine Reviews 

257
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist them effectively. The customer service is frequently highlighted as excellent, with many appreciating the personalized and supportive approach to resolving issues. Reviewers are particularly impressed with the quick response times and the efficiency of the service, leading to smooth problem resolution. People frequently highlight the detailed explanations and tailored solutions provided, ensuring their specific needs are met effectively. This comprehensive support contributes to an overall excellent experience, making consumers feel valued and well-assisted.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick response times,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more

Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(257)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Experience

I don't know much about music licensing, so Libby always asked clear questions, responded daily and was friendly and understanding.

February 28, 2024
Unprompted review
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Rated 5 out of 5 stars

easy to use. great content

ease of use. variety of content. just a great platform for anyone who needs music for video/multimedia projects. it's absolutely worth the money.

February 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Happy and helpful

Jennah at Music Vine was kind and informative. Responding quickly to my inquiry with a sincere willingness to help and answer my questions.

January 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Best music licensing platform

Among all the music licensing services I've tested, Music Vine is my favorite. What sets it apart from competitors is its curators' keen eye for the highest quality artistic content, with every track being created by an independent artist.

The platform offers a clean, straightforward, and easy-to-use interface, along with a well-organized catalog suitable for any occasion requiring a soundtrack.

I'd like to commend the support service for their prompt response and personalized approach in swiftly resolving my issue. I would absolutely recommend it to anyone seeking such a service.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend Enough

Quick responding, friendly staff, who seem to genuinely care about helping you out - and their music selection is brilliant! I've used the site to score two shorts already, and will be using it again in the future.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Libby was Great!

Libby was super helpful and not only answered my question, but provided the solution that I needed to keep my edits running smooth!

December 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Jennah was very helpful in answering queries

Over the past couple of weeks, I contacted Music Vine's support with various queries. Each query was successfully and quickly answered by Jennah.
It's refreshing to deal with an organisation with helpful, knowledgeable and supportive staff.

November 20, 2023
Unprompted review

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