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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My whole experience with dealing with must have ideas has been brilliant from start to finish, easy to order, keeping you informed & prompt delivery, will definitely shop with them again. 10 out 0f 10... See more
Just purchased the Solar Secure light system. I was so thrilled with my first purchase I ended up ordering another. Very easy to install and to get the lights up and running. Great customer service. Q... See more
I have ordered twice from MHI. My lights anywhere are brill, only charged them up once up to now in two months( obvs depends how many times they are triggered) bright and responsive from a distance.... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
172K reviews
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This company invites their customers to review, whether positive or negative
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Great products as described and fast efficient delivery
Great products and efficient fast delivery the mats were as described and work really well
August 9, 2026
This was my second order
This was my second order. The site was easy to use, goods as described and very useful and communication and delivery good.
August 8, 2026
Fabulous no steps required for cleaning…
Fabulous no steps required for cleaning the wet room
August 5, 2026
Excellent product and very good value.
August 8, 2026
Brilliant service I ordered one day and…
Brilliant service I ordered one day and it was delivered the next in perfect condition no problems
August 5, 2026
Always a prompt Delivery
Always a prompt Delivery. Have never had a problem with any item bought. Always reasonable prices.
August 7, 2026
Great products Great company
Great products, delivered on time
Excellent service.
Well pleased with all aspects of my choices to purchase from this company 😀
August 9, 2026
Rapid dispatch and delivery of device to keep wasps and flies away when eating outside
Rapid dispatch and delivery
Product well packed and as described
August 9, 2026
Another winner!!!!!!!
Speed of delivery and the quality of the item and ofcourse the more than reasonable cost.
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Flimsy quality product
Have recently purchased the crevi clean brushes. Quite honestly they are cheap and flimsy with poor instructions for attaching to the spray bottle. I will be returning the product for which I have to pay postage.
August 8, 2026
Reply from Must Have Ideas
Hello Glenys, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
I'm really disappointed to hear that you aren't happy with your Crevi Clean.
If you get in contact with our UK based customer services team, we can help get this sorted for you.
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
I use the small wash sheets .there…
I use the small wash sheets .there great they clean my clothes and they smell great and more green than the washing gels pods and liquids.
August 9, 2026
Great little item
I brought this item as a present for a family member as they had seen it advertised. It arrived on the day you said it would. I have never seen someone so happy as they where. So thank you for making that happen. If anything else come up that I need or they see again I will definitely buy from you again .
August 12, 2026
Service great, delivery Service shocking!!
Service great as usual , however the delivery
guy brings the service down. He never rings the doorbell and in the very that he does he just throws packages at the door and no manners what so ever. I'm going to put a complaint into the courier as I managed to
Get his car registration to be able to identify him.
August 18, 2026
These gloves offer absolutely zero…
These gloves offer absolutely zero protection against thorns. Ad is completely misleading.
August 19, 2025
Unprompted review
Reply from Must Have Ideas
Hello Jules, thanks for your review.
I'm really sorry to hear that you couldn't get the order to work - that's very disappointing.
Please contact one of our excellent customer services team and they will be more than happy to help with any problems.
And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Please accept my apologies again but I hope you'll give us the opportunity to put this right for you. Thanks.
Excellent all round from order to…
Excellent all round from order to delivery.Bought 2 cordless irons and 2 of the tin openers all perfect for the daughter in laws and they think they are great.
August 8, 2026
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